Record Types: Quiz

These questions are designed to be similar to ones that will be asked on certification exams.  Aim to get most of these questions correct on the first attempt.

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64 Responses to “Record Types: Quiz”

  1. mattl October 9, 2017 at 3:46 pm #

    Hi John,

    I can’t see how to set the default record type in lightning as per the last question?

  2. August 7, 2017 at 8:41 am #

    Hello John, I have a question to permission set for controlling record types. We can configurate record types in permission set. Can we default a record type when we set only one record type in permission set and give this permission set to one user. Then this user create this object and default record type on the object? I have tried, but it didn’t work…

  3. medavis2012 April 25, 2017 at 5:52 am #

    For question 3, could the admin create 2 page layouts with different pick list selections, as required, and then assign one page layout to users with hardware profiles and the other to users with software profile?

    • JohnCoppedge April 26, 2017 at 6:27 pm #

      You would have to use separate picklist fields (b/c the record type drives the selection process) – it could work but might not be ideal when you’re looking at reporting (e.g. products sold by family would require two different reports as you would need separate product family fields)

      • Quintenh November 2, 2017 at 4:30 am #

        You could add a controlling field (Sales group) with values ‘Hardware Sales’ and ‘Software Sales” to the Lead Object and make ‘Product Family’ and ‘Current Pain’ dependent fields.
        This would take care of the selection process, and separate profiles and page layouts will take care of the rest.

  4. bgonzalez April 17, 2017 at 6:58 pm #

    Don’t you set the field security on the record type? Why isn’t A correct?
    How can record types influence a user’s experience within Salesforce? (Select all that apply)

    A. Record types influence field-level security.
    B. Record types influence page layout selection.
    C. Record types influence which picklist values can be selected by the user.
    D. Record types influence object-level security.

    • JohnCoppedge April 17, 2017 at 7:47 pm #

      The record type selects the page layout that is used to display fields- this is not the same as field level security. Even if the page layout doesn’t have the field as assigned by the record type the user could still run a report on that field, as an example.

  5. Yanfen232 March 5, 2017 at 10:21 pm #

    John, for question #5. not sure why the answer cannot be the 2nd one ” Her profile is configured to automatically select the default record type. ” as thats what I did for our users in our org. We have a parent and child account type and I dont want them to be prompted to select the record type as all account type created by non-admin user should be default to “child” so I have set this on their profile. they can still see parent account in the system just not able to create them. Can you please clarify? thanks.

    • JohnCoppedge March 13, 2017 at 2:34 pm #

      I suspect what you’ve done in your environment is disabled the “parent” record type for non-admin profiles? Otherwise the user would get prompted (even with a default record type)

  6. nk005347 October 10, 2016 at 5:49 pm #

    Hi John, for Q2, Record Types sound like overkill since it is mentioned that lead have minimal fields exposed and i thought guideline is to implement such cases with dependent fields. Have Product Category(Software,Hardware) controlling values in other two picklist. I can imagine though that it increases a click. But unless users set default record type in their personal setting, then need to select record type which also is an additional click. It also involves additional maintenance on admin’s part. Both ways can achieve same requirement but controlling field sounds like better fit in this case.


    • JohnCoppedge October 12, 2016 at 5:10 pm #

      That’s a good point Nikhil and not a bad alternative whatsoever. I’ll update the wording on the question to make this more clear.

  7. lsdsaride October 7, 2016 at 2:23 pm #

    Hi John,

    In accordance to the last question. I having the system adminstrator profile would like to set Serviec Sales record type as the default record type in my personal settings, now Product Sales being the default.
    But,in the settings pg there is only one check box available
    []Oppurtunity Product Sales (default), Service Sales
    *How can I make service sales as default record type?
    *And why are both type of record types are beside each other without being in two different rows allowing us to select one?

    • JohnCoppedge October 17, 2016 at 4:40 pm #

      The admin can change the default record type for a profile in the profile settings.

      The user can choose to automatically select the default record type (not which record type… just to automatically select whatever the admin has configured as default) in their personal settings.

  8. meticulousmeerkat September 3, 2016 at 10:50 pm #

    Hi John, 2 quick questions …
    Q#2, wouldn’t it be clearer if it stated “and Salesforce is heavily populated with OPEN lead records.”? I did not select option 3 thinking they might be closed already.

    Q#4, so …
    – org-wide default for Account = Public Read Only
    – “B2B Sales Rep” profile = “Business Account” record type only
    – “B2C Sales Rep” profile = “Consumer Account” record type only
    How would they see each others’ record type if they are not assigned? Don’t Profiles restrict permissions over OWDs?

  9. golwalaonline August 28, 2016 at 2:42 pm #

    For Q#4, let’s say we had different pick list values for ‘Industry’ pick list. How would this scenario work? What each user would see for ‘Industry’, in the record of type that they are not associated with?

    • JohnCoppedge September 5, 2016 at 6:54 pm #

      You’d get the record type selection available based on the record type. The record type drives the selection of the picklist values and page layout. The profile determines which record types a user can create, but not which ones they can edit (that’s determined through record-level security)

  10. bilabongster July 4, 2016 at 6:23 am #

    Hi John.
    For Q5, isn’t the 2nd option (her profile is configured to select default record type” also correct? Maybe you can make this area as Rich Text so we could add screenshots from our understanding 🙂

    I could see in the profile config that there is a possibility to make some record types as default. What is that then? Does it mean defaulting one value on the selection screen of record creation, and not actually defaulting the type for new record?

    • JohnCoppedge August 19, 2016 at 7:53 pm #

      Configuring the default record type on the profile would not bypass record type selection (it would only pre-select the record type)- this would only be the case if one record type was assigned to the profile.

  11. April 26, 2016 at 3:16 pm #

    Hi John,
    For Q#2, I did not understand as to why the third option must be checked? The word “Either” in that sentence is confusing me. Can you explain as to why only “Either” hardware or software and not “Both” hardware or software?


  12. gauravkj April 22, 2016 at 4:27 am #

    can we implement #2 by controlling picklist?

  13. March 8, 2016 at 2:46 am #

    Not seeing the answer to the last one, everything I looked up was saying profile…

    Her profile is configured to automatically select the default record type.
    Her role is configured to automatically select the default record type.
    She has configured her personal record type selection to automatically select her profile’s default record type for opportunity.
    The Create New… menu does not automatically select a default record type.

    If multiple record types are enabled for a profile, the user can set their personal record type selection to bypass record type selection by choosing the default record type.

    However, this setting is select by the user, not set on the role or profile.

  14. Gautam Kasukhela January 31, 2016 at 2:41 pm #

    Hello John,
    For Question 2, is it not ok to create 4 different picklists (2 Product Family picklists: one for each team,2 Current Pain picklists: one for each team), for Hardware and Software teams and add the corresponding picklist to the teams’ page layouts, so that they see only those picklist values that are applicable to their team??

    Is creating a record type the only way out for this scenario?


    • JohnCoppedge January 31, 2016 at 5:24 pm #

      That’s not best practice- it would make forecasting and reporting significantly more challenging. But yes, technically it is possible.

  15. mmckenney0404 May 14, 2015 at 9:41 am #

    Hi, i am confused as to why this answer for question # 5 is not correct: ‘Her profile is configured to automatically select the default record type.’ is not correct.

    I have selected multiple records types to a profile, and selected a default record type so that the user is not prompted every time they are creating the opportunity. This also provides the user with the the flexibility to change it via the ‘change’ link on the record type field. What am i missing? thanks.

    • JohnCoppedge May 21, 2015 at 11:59 pm #

      You can set the default in the profile, but it doesn’t bypass record type selection – it just sets the default. The user will still get presented with the selection screen if they have more than one record type assigned, unless they have that override completed (which is configured on a per user basis, not at the profile).

  16. Maura McNulty April 14, 2015 at 10:11 pm #

    In question 3, I believe the word “either” is misleading unless you do mean the administrator must choose one or the other, which makes it implausible. Might it be better to say “update the existing lead records to corresponding hardware and software sales record type.”

    • JohnCoppedge April 14, 2015 at 11:31 pm #

      This statement? “The administrator should consider updating the existing lead records to either the hardware sales or software sales record type as part of the implementation strategy.”

      If the record type is updated, it must be a selection of one or the other (as it cannot be both) – why do you say that is implausible?

  17. Lee Sauer February 10, 2015 at 12:06 am #

    For question 3, since record types are specific to a given object (in fact that’s how they’re stored in the RecordType object in Salesforce), shouldn’t Object be included as a correct response?

    • JohnCoppedge February 11, 2015 at 3:05 am #

      I could see that argument – in an actual exam it would be limited to 2 answers.

      Record types are created on the object but assigned via the profile/permission set. The object doesn’t actually contain the assignment… semantics.

  18. Patty Macdonald December 23, 2014 at 11:30 pm #

    How do you decide whether to use Profile or Permission Set to assign a Record Type?

    • JohnCoppedge December 24, 2014 at 5:13 pm #

      The same way you decide with other configuration/security requirements – I would touch back on the security section which discusses profiles/permission sets.

  19. lester dale October 20, 2014 at 5:27 am #

    Minor type… Vice verse should be Vice Versa…

  20. Ravi Raj Kishore October 16, 2014 at 4:17 pm #

    In question #2 you said “As record types were not in place previously, the existing lead records should be updated to the correct record type.”

    What is the best way to update correct record type ( after we have gone thru the process of mapping existing lead records to correct record types)???
    Apex code OR App-exchange app OR manually OR something else

    • JohnCoppedge October 19, 2014 at 2:55 am #

      I have always used the data loader to perform the update and that would be my recommendation. There might be a way to do it with the one of the new data wizards, but I haven’t looked.

  21. RANDY ULLOM September 10, 2014 at 2:26 pm #

    Where does the USER can manually opt to bypass record type selection?

  22. Matthew Vesci August 19, 2014 at 6:16 pm #

    Suggestion…change the “Select all that apply” statements to the number of solutions, to more closely fit the test. This site has, by far, the best quiz questions. They are formatted more like the test and do not have the blatant misspellings and errors that other sites have. Thanks for your hard work!

    • JohnCoppedge August 19, 2014 at 10:55 pm #

      Noted! The practice questions here are intentionally a bit open ended in that sense – the practice exams on the final practice exam do explicitly state a # of responses. Thanks for the feedback I will consider moving forward.

  23. Cheryl Feldman June 29, 2014 at 5:34 pm #

    Yeah 100% on this one too, I think that’s 4 in a row. I think I might be ready for Tuesday! This is the best site. Thanks you

  24. Jose Tejeda May 9, 2014 at 2:35 am #

    For Q#5,

    Does this one also apply —> “Her profile is configured to automatically select the default record type.” ? When we create a new Record Type, we have the options to set record type as visible & DEFAULT for specific Profile types….

    • JohnCoppedge May 9, 2014 at 6:55 pm #

      The USER can manually opt to bypass record type selection – this is a setting that the user can change and is not controlled by the admin.

      The profile and permission set determine which record type(s) the user can select; the user can optionally automatically select the default record type.

      • CarlosSiqueira June 3, 2016 at 11:03 pm #

        When I login as another user and go to My settings/Set Default Record Types,
        I see Opportunity checked and under “Available Record Types” I see 3 records Types: Product Sales, Retail(default) , Service Sales, but I can’t chose one since Retail (Was created prior to this exercise) is already default.
        How come? How to change it, so that the user can really chose their default if they have more than one record type?


        • JohnCoppedge June 5, 2016 at 6:32 pm #

          They can’t choose which one, that’s controlled by profile (permission sets) – they can only auto select the default.

          • CarlosSiqueira June 5, 2016 at 9:05 pm #

            Ok. I think would be nice if they could chose their default based on the options available on their profile.
            Using your scenario of Product Sales and Services, a person A is assigned both record types and Product is default. A “Service Sales” person B goes on maternity leave and person A will temporarily handle only “Service Sales” until person B returns. Person A could pick “Service Sales” as default without having to ask the Admin for the change.
            Thoughts? Pros ? Cons?

  25. Jim Garrison April 28, 2014 at 5:30 pm #

    Nit picking time…

    Current Pain (picklist)

    Current PAIN? You must be referring to the Admin Certification test. 😛

  26. Aby Ouseph February 18, 2014 at 8:20 am #

    .How are record types assigned to the user? could you please explain how permissions sets are used in this case.

    • JohnCoppedge February 19, 2014 at 5:10 am #

      You’d need to create a permission set, then assign the record type to that permission set.

      Go to the user, and add the permission set to that user record – this would grant them access to the record type via the permission set.

      Does that make sense?

      • Aby Ouseph February 19, 2014 at 6:06 am #

        now it is clear. Thanks

      • CarlosSiqueira June 3, 2016 at 10:48 pm #

        Just tried this and it is really cool. Had I hard time finding where.

  27. Matthew English January 20, 2014 at 5:42 pm #

    For question 3 I think you need to update the question to include “(Click All the Apply)”, as written I just assumed it was one answer only. Side note – I am really enjoying this study guide. Thank you for putting this together.

  28. Kaira Bergstra January 18, 2014 at 9:10 pm #

    Also, regarding software and hardware sales people having different profiles: not necessarily, right, since the two record types could be assigned to them via 2 permission sets? It’s a worse solution I guess, since every time a sales rep is added, the admin has to remember to assign this set. On the other hand, whenever permissions are changed, it has to be done for software + hardware profiles; still, this should be more rare than new sales folks joining the company. Logical?

    • JohnCoppedge January 18, 2014 at 9:46 pm #

      You’re spot on – typically you would use profiles, as in most cases this would be less overhead than using permission sets. I’ll update the wording on this question (was written pre-permission set support).

  29. Kaira Bergstra January 12, 2014 at 11:58 pm #

    For question 1, it’s really Profile OR Permission set, right?

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