Fields: Scenario 2

Scenarios are free-form exercises that are designed to be practiced as if you were the system administrator responsible for an implementation.  Try to solve the scenario in your practice org (see Getting Started – Free if you do not have a practice org).  Once solved, or if you need help, turn the page for the solution.


To view the remainder of this content, you must purchase the Certified Administrator Study Guide.  Please Login or purchase the study guide.

8 Responses to “Fields: Scenario 2”

  1. Lavonnehelen March 23, 2016 at 9:27 pm #

    #2 – Computer is listed just above the bulleted items

  2. thomas3474 August 24, 2015 at 5:53 am #

    In part 2 you have table instead of tablet.

  3. John Reed January 29, 2014 at 9:23 pm #

    I had the same problem with the exercise and John added this note to the scenario solution, thanks John!

    Ensure Type field is listed on the case page layout.
    1.Setup –> Customize –> Cases –> Page Layouts.
    2.Click Edit next to Case Layout (or click Page Layout Assignment to determine which layout is assigned to your profile).
    3.Drag the “Type” field to page if it is not already present. Click Save.

  4. Nancy Ankone January 29, 2014 at 6:57 pm #

    Do you mean “Case origin” instead of case type? You don’t have the possibility to select a case type. Unless you mean we should create different case types here??

  5. John Reed January 22, 2014 at 3:25 am #

    “the user will be able to select the what device” needs an edit.

Leave a Reply