This site is only receiving limited support.

Please visit CertifiedOnDemand.com for the latest content.

When was this guide last updated?

The last major update to the guide was for the Winter ’18 release of Salesforce (please see Winter 18 Updates for details).  Minor updates are made to the guide on an ongoing based on feedback from the community.

What release of Salesforce will my exam cover?

There is generally a delay between when Salesforce releases a new version and when the certification exam is updated to reflect that release.  See below to understand what release of Salesforce you are using today.  When you register for the exam at Webassessor, you will see what release the exam covers by the code of exam.  In this example, “SU15” refers to the Summer 15 release.

Do you offer bulk discounts?

Yes.  See Bulk Pricing for details.  Think CoD would be great for your organization or team?  Let’s set it up.

What is the refund policy?

CertifiedOnDemand.com is structured in such a way that you can start for free, for an unlimited period of time.  The site is intentionally designed for you to get an understanding for how the site is structured so you can see if it is a good fit for you, without any financial investment.  Please try the site first, as refunds are not typically offered.

How is the site content delivered?

Site content is currently only available via web browser @ CertifiedOnDemand.com.  When you purchase access, you have access to the entire guide.  Without a paid account, you will not be able to access much of the site content.

If I purchase, how long does it take to get access?

When you purchase access, you will immediately have access to all content.  The only exception to this if you are purchasing more than one license (bulk licensing), which requires that you contact us to place an order.

The free site looks the same as the paid site… what did I pay for?

Many pages on this site are restricted and cannot be accessed without a paid account.  For example, the page Certified Administrator: Practice Exam cannot be accessed from a free account.

Can I share my CoD login with my [co-worker/friend/insert awesome person here]?

No.  When you purchase access to CoD, you are purchasing a named license that is for your use only.  Please respect this policy.  This site is a huge time investment, and your support keeps it going.

Authentication to the site is monitored for abuse (e.g. multiple concurrent sessions from geographically diverse IP addresses, etc.); accounts abusing this policy will be disabled.  Please don’t make policing a priority.

How can I tell what version and release of Salesforce I am using?

Once you are logged into Salesforce, you can check the following:

The version (Professional, Enterprise, etc.) of Salesforce is listed in title bar of your web browser (see example).

The release (Summer 15, Winter 16, etc.) of Salesforce can be found by selecting a standard application (e.g. Sales) – the version can then be seen by looking at the application image in the top left or by the discover release button on the far right side of the screen (see example).  Check trust.salesforce.com to learn more about the timing of the next release.

What should I expect using CoD?

CoD is a framework for effective exam preparation.  The goal with this site is to present a lot of concepts in a logical fashion, provide methods for you to explore those concepts (exercises, scenarios, etc.), and ultimately ensure that you understand them via quiz questions.

The quiz questions may ask things in a slightly different context than the information presented in the guide.  This is intentional.  The idea here is to see if you have internalized the concepts presented (beyond simply being able to reiterate factual information).

Is this site “enough” for me to get certified?

The short answer:  Yes.

The long answer:  The ball is your court.  You need to learn the material.  You need to explore Salesforce and become an awesome admin/consultant/developer.  This site will help you get there faster and more efficiently.  You need to supply the motivation and willingness to learn, explore, fail, and succeed.  Attending training and getting hands-on experience will accelerate your learning.

How long does it take to get certified?

The short answer:  It depends.  80 – 120 hours is reasonable ballpark estimate.

The long answer:  There are so many variables that can impact this: prior experience (Salesforce and/or other IT experience), other materials used (see below), how thoroughly you learn the material, and plenty more.  I’ve heard from people that have spent as little as 40 hours preparing for the exam, while others have spent 200+ hours in preparation.

What about other materials?

If you have the resources to take in-person training offered by Salesforce or an authorized partner, I would recommend it.  I wouldn’t pay out of my own pocket, but if your company will send you, take advantage of it.  Training is a great way to learn the basics, and ask questions to a live instructor.  Likewise, if you have access to Salesforce premier training (typically through your employer), use it.  Trailhead is another great resource.

Training is a great start to your educational journey, but don’t expect it to cover everything.  Circle back to CoD as you complete training or immediately afterwards.  They will compliment each other well.

I have other resources listed to various third party content curators through the guide.  Some third party content is excellent, some is not.  Use with caution.  Feel free to suggest links/articles/videos that might be relevant in the site comments or feedback forms.

Be wary of practice exams on other sites – many are very outdated, worded poorly, or just outright incorrect.

What about dumps?

I have zero tolerance for brain dumps (posting and memorizing the actual exam questions so that you can pass without learning the materials). All they accomplish is devaluing the certification for those have actually put in effort and legitimately earned the certification. So bring it. Earn it. And then help a friend or co-worker get there too.

And please- don’t ask about dumps on this site.

Are you going to release other study guides?

The short answer: maybe.  But not anytime soon.  I’m having too much fun at Apttus training our partners and customers, and building out an awesome training university.  I just don’t see having the time to build out a new guide any time soon.

150 Responses to “FAQ”

  1. SitaKunz June 29, 2018 at 9:17 am #

    Hi John,

    You said earlier sales and service cloud would be available soon. Kindly may i know is it available now ?

  2. walbeck October 10, 2017 at 10:08 pm #

    Greetings, I registered on this site before seeing the newer version of the site. My login credentials don’t appear to be registered for the new site? Do you charge users extra to access the beta site? It seems much easier to navigate.

    • JohnCoppedge October 11, 2017 at 12:23 pm #

      The beta site is currently free but you will need to sign up again (two separate logins) – official site relaunch coming shortly 🙂

      • bhill7307 November 14, 2017 at 3:36 pm #

        Hello John,

        Do you have a Sales or Service Cloud exam prep?

        • JohnCoppedge November 20, 2017 at 9:45 pm #

          Not at this time but perhaps in the future

          • CarlosSiqueira November 20, 2017 at 11:14 pm #

            That would be great John. I got the Service cert on Nov 04th and Sales is in my plans.

          • bhill7307 November 22, 2017 at 7:00 pm #

            Okay great, thank you for the response. Your site helped me pass the Admin 1. I am struggling a bit with Sales Cloud. Would really benefit from it..

      • poojagshikar December 10, 2017 at 9:29 pm #

        Do we get access to the practice exams and resources (for academy) when released if we already have paid for an individual account previously?

  3. Sudheendra Karri July 20, 2017 at 6:20 pm #

    Is there a print friendly version of this guide, that can be downloaded please

    • CarlosSiqueira July 20, 2017 at 6:26 pm #

      Why would you need that?

      • Sudheendra Karri July 20, 2017 at 6:27 pm #

        Makes it easier to read, specially if you are someone who is accustomed to reading physical books

        • CarlosSiqueira July 20, 2017 at 6:37 pm #

          I see your point, but that would “open the gates” to people that like freebies to use the content without paying for.

      • bhill7307 November 22, 2017 at 7:02 pm #

        Carlos I saw in a post you passed the Sales Cloud. Do you have any recommendations for study material/quizzes? (Besides the SF Study Guide)

        • CarlosSiqueira November 22, 2017 at 8:56 pm #

          Hi Bill:

          It was Service Cloud, not Sales. While I am confident that when John creates new classes they will be awesome, I used FocusOnForce for Service and it was very good.

          P.S. John: Please let me know if I am violating any guidelines by mentioning another site.

    • JohnCoppedge July 25, 2017 at 8:49 pm #

      In the future, the site will have more interactivity and more video content – so in short it will not be designed to be downloadable

      • vfathers August 8, 2017 at 7:28 am #

        Hi, I’ve worked through a couple of topics, but I haven’t spotted any videos yet – where would I find these please?

        • JohnCoppedge August 9, 2017 at 8:36 pm #

          Hey Vicky – the videos are posted inline with the content. Some areas are a bit slim and I’m working on improving that

  4. abentson July 7, 2017 at 2:58 am #

    Hi John,
    I just got an email that the Salesforce Administrator examhas been updated. Starting July 17th. Unfortunately, I am taking my exam on the 22nd of July. Will you be adding any new content to cover the new emphasis towards more Marketing and Sales, and less Data Mgmt?
    Thank you!

    • JohnCoppedge July 10, 2017 at 3:10 pm #

      Hey Alex,

      Yes I’ve reviewed this update and the site does and will continue to cover the material. I will do a full blog post with the updated materials when the Summer release is complete.



      • asehic89 August 15, 2017 at 12:14 pm #

        Hi John, I just registered, and plan on purchasing the full guide in preparation for my exam within the coming weeks. Do you have any update on the Summer ’17 release? Should we (I) still be good to go reviewing what you have at the moment in preparation for the exam? If not, would Trailhead cover the absent Summer ’17 portions? Thanks again, all forks lead to this site it seems, very excited!

        • JohnCoppedge August 15, 2017 at 1:45 pm #

          I will be updating for Summer 17 very shortly! There’s a good chance that your exam will be on the Spring 17 release (you can tell at registration), but if not I will have an update for you soon. (You can also read the release notes as well)

          • asehic89 August 15, 2017 at 2:05 pm #

            Sounds good, thanks John. I just went through the registration process (did not check out yet), and it looks like it would be Summer ’17 for me. I’m only basing that off the link to the “Study Guide” they provide, and it notes it’s “Summer ’17” on the first page. I did not see a mention of Summer or Spring anywhere other than that Study Guide. Would you recommend still going through your Spring ’17 guide, as is, then go through once more for when you update? Thanks again.

          • JohnCoppedge August 15, 2017 at 7:18 pm #

            Yep I would go through the guide as is now (there are generally not huge differences between releases) and then review summer info afterwards

    • CarlosSiqueira July 26, 2017 at 1:56 am #

      Did you pass?

  5. SitaKunz May 28, 2017 at 11:26 am #

    Hi John ,

    Reports & Dashboards are not covered in the free edition?

  6. Sivaiah Boppana May 16, 2017 at 7:57 pm #

    I passed both my Admin 201 and Platform App builder using this site and the content. Thanks John!

  7. lepagekristin April 18, 2017 at 8:35 pm #


    I’ll be taking the Admin 201 exam in a couple of weeks, and wanted to try out a couple of practice exams.
    I don’t want to use the practice exam on this site right away since there’s only one, and I was wondering where I can find full-length practice exam to test my current knowledge? Is there anywhere I can go for that resource?

  8. madhavts March 21, 2017 at 10:50 pm #

    Hi John,

    Do you plan to update the guide with Spring 17?


    • JohnCoppedge March 22, 2017 at 10:49 am #

      Yep – several updates have already been made, will be completing shortly. Exams are still WI17 I believe as well, FYI

      • edk May 4, 2017 at 11:46 am #

        Hi John
        Exams and are now SP17. Should I expect MAJOR differences – eg a switch to lightning or am I mostly good to go with this guide?

        • JohnCoppedge May 12, 2017 at 6:07 pm #

          You should be good to go with this guide – I would make sure to be familiar with lightning basics, although the exam itself I have heard doesn’t really include much at this point

  9. b.v.anuraag February 13, 2017 at 9:58 pm #

    how can i ask my doubts ? can i attach screenshots here?

  10. Cynthia Thomas February 11, 2017 at 7:39 pm #

    Regarding the question above about Implicit Access.
    In the study materials Implicit Access is granted to a user of child object (Case, Opportunity, etc) of parent, Account. But, Implicit Access is listed as Read Access. No mention of Edit.
    So wouldn’t the answer be C and E? So that access to Phil’s account is granted to Tim because Tim has access to the child Opportunity of Phil’s account. But that Implicit Access would Not also grant Tim Edit to Phil’s ABC Account, correct?

  11. rashminder@techneosys.com February 8, 2017 at 4:09 pm #

    Hi John,

    Can you pls send me the link to purchase the exam guide for admin 201?


  12. CarlosSiqueira February 3, 2017 at 11:29 pm #

    I just passes my App Builder certification on 1st try and would like to share that a lot that we learn here applies to that certification.
    Fundamentals, Data Modeling & Management, Security, Business Logic and Process Automation, Reports, all found here.

    I posted once, I post again, this site rocks and paves the way to any future certifications.

  13. GeeDee79 January 10, 2017 at 11:25 pm #

    HI, I used certified on demand to help me successfully pass my salesforce admin cert. I am now looking to do my advanced admin cert and then my developer cert. Do you offer study guides for these certs also? If not can you recommend any other reliable sites?

    • JohnCoppedge February 15, 2017 at 2:36 am #

      Awesome, congrats! I haven’t personally used any other sites so I can’t really recommend any – good luck on your next exam!

    • CarlosSiqueira February 15, 2017 at 3:59 am #

      I suggest you take the App Builder before you try the Adv Admn.

  14. KHobot January 10, 2017 at 3:17 pm #

    I originally signed up for the free version and would now like to pay. However, PayPal is (disabled). Can you please verify if the issue is temporary? Thank you.

    • JohnCoppedge January 10, 2017 at 4:02 pm #

      Yes – I’m waiting on confirmation from paypal for an issue with the integration; it should be operational within a few days

      • KHobot January 10, 2017 at 4:22 pm #

        Thanks for the quick reply.

      • KHobot January 16, 2017 at 1:42 pm #

        FYI: PayPal is functioning again.

  15. Hani130 January 9, 2017 at 1:44 pm #

    Hi Your login page is not working.

    • JohnCoppedge January 9, 2017 at 6:54 pm #

      Hi there- if the login page redirects you that means you’re logged in already!

  16. oluwajay December 13, 2016 at 3:42 am #

    Hello John,

    After reading through some great testimonies about this great site of your. I must say, a job well done.
    I am new to Salesforce Admin 201 world , coming from telecom industry, i have been doing some self study for the past 1month though, came across your site.

    Please has your materials been updated to the new salesforce Winter ‘17 study guide?? And also is everything covered in your material or still have to source for more info somewhere else??

    Thank you,

    • JohnCoppedge December 16, 2016 at 11:52 pm #

      Everything is in the materials- winter 17 update will be complete shortly (most of it is already done)

  17. jovigracias November 28, 2016 at 6:34 pm #

    Hi, I’m planning to ask a cousin who lives abroad to pay with his credit card. After purchase, i’ll be using it immediately from India. And of course, according to the policy, i’ll be the only one to use it after the purchase. Will, there be an issue ? I’m asking, since i don’t want my account to be shut down based on the site being concurrently operated in two countries, for the first few minutes.

    • JohnCoppedge November 28, 2016 at 6:38 pm #

      Hi there- this is not a problem so long as a) there are not multiple concurrent logins (e.g. India and US logged in at the same time) and b) the credit card transaction is not disputed (e.g. make sure your cousin doesn’t forget they purchased 🙂

  18. pravin November 21, 2016 at 10:13 am #

    Hi I want to create lead by web to lead.. abd I am able to do that but I want keep value of slandered field rating (pick list) with value warm..
    how to do that..plz can help me????

    • JohnCoppedge November 21, 2016 at 7:13 pm #

      You can create a hidden field in the HTML that sets the value to Warm, cold, etc. Or you can create a workflow rule that sets the value based on the criteria of a web-to-lead being the lead source.

  19. nitzan.marinov November 13, 2016 at 10:37 am #

    Hi John,

    I am planning to take the exam mid March 2017. I checked and the exam code is WI17.
    1. Will the site progress to Winter 17 soon?
    2. I already started studying, will I have to go back and review? Do I wait?

    What’s your advice?


    • JohnCoppedge November 13, 2016 at 3:39 pm #

      Start studying – the winter 17 updates are almost all around the lightning UI. The site will be updated shortly, the mean time you can review release notes and release training.

  20. Hani130 November 8, 2016 at 10:21 pm #

    Hi I have an exam next week on 17th Nov and my Exam says its WI17 so how not to miss the new topics which probably are not updated at your site or are they? what is the best way to be secure in the exam?

  21. cheekat November 7, 2016 at 8:34 pm #

    Does most of the material here still hold true following the Winter 2017 release, or will significant updates need to be made to the COD material? Also, any idea of timeline for updates? 🙂 Thanks for the great resource!

  22. kris October 31, 2016 at 9:47 pm #

    How long do you give access to the Study Guide for paid users?

  23. falkolindner September 3, 2016 at 4:20 pm #

    Hi John,

    is it possible to get a receipt of some sort? Might be able to get a tax refund here in germany. 😉


    • JohnCoppedge September 5, 2016 at 6:52 pm #

      Yep – it should have emailed you. Please use the contact page if you didn’t get the receipt

  24. erikaoquintanilla August 31, 2016 at 8:38 pm #

    Hi, I’ve recently started using this site so I am still getting to know some of the features. Is there a way to have access to salesforce here or do you have to register apart?

  25. santosh2027 August 18, 2016 at 2:07 pm #


    The salesforce certificate site is little bit confusing..I am looking for ADM-201 exam,,,but i can’t find this ADM-201 code on salesforce site but I could see Salesforce Certified Administrator (SU16)..is it same to ADM-201 exam?

    • JohnCoppedge August 18, 2016 at 2:18 pm #

      ADM201 is actually the COURSE that is designed to prepare you for the Certified Admin exam- yes that is the correct exam

  26. svengattery August 13, 2016 at 10:52 pm #

    Hi John,

    Could you please tell me what the free access to the site offers versus what is there in a paid ($40) subscription?

    S Vengat

    • JohnCoppedge August 17, 2016 at 1:13 pm #

      There are many sections of the website that you cannot access without a subscription

      • svengattery August 17, 2016 at 5:45 pm #

        Thanks, I had already gone ahead and gotten the paid version

  27. Shannon Temmen August 8, 2016 at 1:18 pm #

    I just passed my ADM 201 thanks to your site. Thank you very much!

  28. keithyl July 12, 2016 at 2:37 am #

    Hi John,

    I failed my first salesforce admin exam (SP16) and am registering for another test. However, the version has changed to summer. So I wanna ask are you going to update it to summer 16?

    • CarlosSiqueira July 12, 2016 at 2:43 am #

      When did you take your exam? I took mine on May 18th, failed, took again on June 28th and passed.

    • JohnCoppedge July 14, 2016 at 9:12 pm #

      Whenever possible- don’t have an exact date. Read the release notes, and take the release training and you should be OK. Admin materials don’t change drastically.

      • CarlosSiqueira July 14, 2016 at 9:25 pm #


        I passed the exam on June 28th. Which release was that? The certification site is confusing (for me) and I received this message on June 28th:

        Examination: Salesforce Certified Administrator (SP16)
        Result: PASS
        Date Completed: 06/28/2016

        So when do I need to take the annual maintenance exam? Just received a message from them on July 12th about Summer 16 release and really don’t believe that I need to do anything right now because I just passed the exam.
        Please clarify.


        • JohnCoppedge July 18, 2016 at 11:37 am #

          Ever major release (3x per year) you need to take the release exam. Once per year you need to pay $100 when you take the releae exam. For you, this would be spring 17 when you have to pay. Don’t wait until the to take the maintenance exams.

  29. sovike@yeah.net May 25, 2016 at 1:40 am #

    Hi, John.
    I’m from China and I want to consullt about my CoD account.
    I might have limited access to this website for the Great Fire Wall of China sometimes.
    So I use VPN sometimes.
    Would that be safe for my account?
    Cause it will lead to many different IP ranges from your side.

  30. ddb3086@yahoo.com May 11, 2016 at 8:35 pm #

    Another question:

    is the sales cloud section of your study guide enough study material to successfully the sales cloud certification?

    • JohnCoppedge May 11, 2016 at 8:43 pm #

      No – currently there is only a guide for admin certification prep. It will help but is not all-inclusive.

  31. maxrod007 May 2, 2016 at 1:07 pm #

    John – I’m using the free trial at the moment. May I ask if the #of questions at the end of each FREE topic would remain the same for the purchased version. Also, I understand the final practice test contains 30 questions. Has that # changed in recent months? Thank you!

    • JohnCoppedge May 11, 2016 at 8:44 pm #

      Yes- 30 questions currently. The free sections remain the same as well- buying access will allow you to access the content on the rest of the site.

  32. CarlosSiqueira April 28, 2016 at 10:37 pm #

    Hi John:

    I just signed for. I took the Trailhead Beginners and Intermediate Admin classes in Jan/2016 and have been “playing” with since. Unfortunately, there is only so much that you can do there and with the Developer edition (Sandbox come to mind).
    Since February I started an “internship” with a company that is adopting SF but does not have ANY full time SF person, so I have to learn on my own ( Ihave access to Production and several sandboxes).
    Last week week I got access to the premium online training “Administration Essentials for New Admins” provided by SF and today I finished the module “Security and Data Access”, which is overwhelming to say the least.
    Now, since I have the time, what do you recommend? Mix that training with yours back and forth? At which pace? Take each module and jump to the next or take my time and a break between each module?



    • JohnCoppedge April 29, 2016 at 12:53 am #

      It doesn’t hurt to mix and match, but generally I would recommend taking the full training options first- then circle back to CoD to fill in gaps and knowledge check.

      • CarlosSiqueira April 29, 2016 at 2:26 am #

        Cool. I will do that. This way when I try here, it will be a review/reinforcement of what I learn there or even clarification if any doubts are left.
        I am still trying to understand what is the best way to use/navigate thru this site…
        Is it going down/right from the top left link “Salesforce.com Certified Administrator Study Guide” ?

  33. jcrook@jdcrook.com April 9, 2016 at 1:44 am #

    John –
    I passed the exam yesterday and excited to be an “awesome” certified Salesforce Administrator. Your site was a huge help to me, and had hoped to see the next step for App Builder offered as well. I am disappointed to find it is not, but will find the resources! I will also be attending the conference next week that Apptus is putting on in San Francisco; only for 1 day, but plan to get all of the seminars being offered from/about Salesforce.

    Thanks for providing an eminently usable tool for learning Salesforce and the help in passing the exam. I staked a lot on the course I am in, and learning the material well, and could not have achieved it without CoD!
    Best –
    Jen Crook

    • JohnCoppedge April 10, 2016 at 10:05 pm #

      Hey Jen,

      That’s awesome- congrats! Hope to to see you there at Accelerate (I’m en route now) and will be leading CPQ training on Tuesday. Thanks for the great feedback.



  34. nates280 March 29, 2016 at 2:50 pm #

    Hi John,

    I’m preparing for consultant certifications. Do you have material specifically related to those? If not, do you know where a good place to look is?

    • Prashanth1 April 3, 2016 at 5:58 am #

      I’m studying for the same exam. Planning to sit it in a few days. I’ve been going through the SF Study Guide Spring ’16 (recently updated but it’s the exact same as Winter ’16) and going through each topic and writing down these three points:

      – What is it
      – What are the benefits/use-cases
      – What are the pitfalls/considerations

      I’ve found ‘googleable’ resources to be extremely comprehensive as well as DreamForce videos on Youtube. I’ve also referred back to the content on here a lot because the first of the three answers of some topics are usually in this study guide.

      Good luck with your exam & thanks again John for the study guide.

  35. marshal.hakikat@gmail.com March 11, 2016 at 7:30 pm #

    Hi John..
    Thanks for this wonderful site..I am learning a lot from this..
    Can you please suggest the correct answer for the below 3 questions

    Which of the following is the best way to make the Field Mandatory for everyone?
    A. Page Layout
    B. Validation Rule
    C. Roles & Profiles
    D. Field Level Security
    The org wide default is set to private. Phil smith the owner of ABC account is a US Sales Rep reporting to the US Sales Director. The users in the US sales rep role can edit ALL oppurtunities associated with the accounts they own. Tim an EMEA sales rep owns an oppurtunity associated with the ABC account.Identify the correct role access.
    A. Phil can view but cannot edit Tims ABC oppurtunity
    B. TIM cannot VIEW / EDIT phils account
    C. Phil can EDIT and VIEW Tims ABC oppurtunity
    D. Tim can VIEW and EDIT Phils account
    E. Tim can VIEW but cannot EDIT phils account.
    Universal Containers would like their sales reps to be able to send branded email invitations to customers for business meetings and to collaborate with customers from a branded Website to find a suitable meeting time. How can an Administrator accomplish this?
    A. Create a custom email template for invitations that displays your compant logo
    B. Add a company logo to meeting requests in Salesforce
    C. Create an external integration with Google calendar using Sites
    D. Enable Chatter to allow reps to Communicate with customers


    • JohnCoppedge April 11, 2016 at 12:31 am #

      1 – should be field config…
      2- depends on role config (not enough info)
      3- probably a… Would have to double check, don’t think cloud scheduler has a logo

    • CarlosSiqueira April 28, 2016 at 10:17 pm #

      The answer for question #2 is C and D.

      • JohnCoppedge April 29, 2016 at 1:20 am #

        Yep spot on – read that too quickly. Got this question recently and circled back to implicit record access: http://help.salesforce.com/HTViewHelpDoc?id=faq_record_access.htm

        • CarlosSiqueira April 29, 2016 at 2:42 am #

          I saw that today on the premium training. 🙂
          While I agree and understand option C (Phil owns ABC account, therefore, he can see/edit any opportunity associated to ABC, including the one that belongs to Tim).
          I can’t understand D: Tim is in the same level as Phil, therefore, he shouldn’t be able to see/edit Phil’s accounts, because OWD doesn’t extend rights to the same level. Tim should be able to see/edit only his accounts that are as well associated to Phil.
          What Am missing? The question doesn’t provide more information like sharing rules or manual shares.


          Can you clarify?


          • JohnCoppedge April 29, 2016 at 3:08 pm #

            Implicit record access in the link above:

            Implicit access Corresponds to the “Associated record owner or sharing” entry in the Reason column of the Sharing Detail page. The user may have access to a child record of an account (opportunity, case, or contact), which grants them Read access on that account. You cannot overwrite this access. For example, if the user has access to a case record, he or she has implicit Read access to the parent account record.

          • JohnCoppedge April 29, 2016 at 3:09 pm #

            In short- ownership of the opportunity grants read access to the account

  36. sampada.deshpande March 2, 2016 at 5:43 pm #

    I purchased the COD for preparing for the Admin certification (201). I passed that exam in Nov. 2015. Now my company wants me to get certified in the Platform Developer 1 and I’m struggling to prepare for it. I started using trailhead, but not able to ensure that I’m covering all the material for the certification only.
    Can you recommend how I can prepare for it? budget is an issue, so wont’ be able to take the SF training courses. Also, I have read that there is overlap between the Admin and Developer? How much of COD can I use to prepare for the Platform Developer 1?

    Thanks for your help in advance.

    • JohnCoppedge March 10, 2016 at 7:47 pm #

      There is a fair amount of overlap between platform developer and admin- I would encourage to review the Salesforce study guides. This site will help, but is not going to cover all the bases for platform admin.

  37. Chandan Vijayvargiya February 17, 2016 at 6:36 am #

    Hi John

    I am preparing for SF Service Cloud exam.Does the paid guide will have info on Service Cloud certification.


    • JohnCoppedge February 17, 2016 at 1:50 pm #

      No, the guide is designed for the admin cert (although there is some overlap, therefore there is some material that discusses Sales Cloud)

  38. BTBJR1979 February 3, 2016 at 10:11 pm #

    I recently took the exam and struggled with the dashboard questions. Where specifically in your study guide does it focus on the dashboard and the different graph types? I recall a few questions on the test that I didn’t feel adequately prepared for.

    • JohnCoppedge February 3, 2016 at 10:16 pm #

      Hi there- dashboards are covered in the analytics sections: http://classic.certifiedondemand.com/analytics/

      Was there anything in particular you weren’t prepared for? I’m always happy to take suggestions to improve the content.

      • BTBJR1979 February 3, 2016 at 10:18 pm #

        I believe one of the questions was asking which graph types should be used for summarizing information. So I was hoping to cover all the graph types and report/dashboard types.

        • JohnCoppedge February 3, 2016 at 10:21 pm #

          I’ll add that to the list of improvements on the section if not specifically addressed. Good feedback, thanks!

  39. rmwoodward0821 February 3, 2016 at 12:54 am #

    Can you give me an approximate amount of hours needed to complete this entire study guide?

    • JohnCoppedge February 3, 2016 at 10:14 pm #

      It can vary widely- from 40 hours to 200+ hours depending on prior experience, depth of study, etc.

  40. tejalr8@gmail.com January 29, 2016 at 6:26 pm #

    Hi john,
    By mistake i did unsubscribed COD..:(
    How can i subscribe again////

    • JohnCoppedge January 29, 2016 at 6:36 pm #

      Do you mean to the comments? Check the notify box at the bottom when you leave a comment.

      • tejalr8@gmail.com January 29, 2016 at 6:37 pm #

        ok got it..i m on right way..thank you.

  41. uche917 January 20, 2016 at 9:07 am #

    I plan to take the admin exam around July this year. does that still fall into the winter 16 time or do i need more information or is this site enough for me to pass the exam

    • JohnCoppedge January 21, 2016 at 1:16 am #

      You will need to check at the time that you register for the exam. Keep in mind the version of the exam should not have a huge impact on the amount of knowledge or prep you will need.

  42. Moodles71 December 31, 2015 at 5:17 pm #

    Hi John.
    First of all – congratulations – this is a brilliant study guide. Just what I need. Quick question. Looks like I’ll be taking the winter 16 release exam. Any idea what will be on the exam that is specific to that release? Lightening Experience? Any info on how that’s going in terms of adoption? My company uses SFDC and has no idea it exists!


    • JohnCoppedge January 9, 2016 at 3:02 am #

      I would definitely read the release notes on Winter 16- this site will get updated but I have not had a chance to do so yet.

      You should definitely be aware of the Lightning experience walking into the exam- good luck!

  43. Jennifer Lee November 15, 2015 at 8:33 pm #

    When will you be adding content for the Advanced Admin Certification?

  44. lelske November 13, 2015 at 9:52 pm #

    Will this site/Guide be updated to include Winter 15 information? When does the Salesforce Certification exam update to include winter 15?

    • JohnCoppedge November 13, 2015 at 10:19 pm #

      Please read comment above – this site will probably get updated towards the end of the year.

      • salmanafzal December 1, 2015 at 10:02 pm #

        Thanks, so I’m planning on taking the exam in around 20th of December, should I wait for this guide to get updated?

  45. awesome2 November 12, 2015 at 5:57 pm #

    Developer.salesforce.com has been updated to Winter 16 but the exam I want to take will be in SU 15. Anyway I will be able to get back to SU15 release on developer.salesforce.com or if there is any other website I can use for preparation/exercising? I am a newbie and do not want to get confused in between different releases. Also, I want to register my exam when the date is closer. Currently, the tentative date is listed as in SU 15. Will they change to Winter 16 for the same date exam? Thanks in advance for replying.

    • JohnCoppedge November 12, 2015 at 6:01 pm #

      Any way to revert to Summer 15 in the org? The short answer is no.

      The exam is currently Summer 15 – I don’t believe the date when this will be updated to Winter 16 is published publicly, so unfortunately I don’t have a clear answer for you on this question.

      All that said – being new to the ecosystem I can understand why this would seem really important at first. It is important to understand – but the actual practical differences between versions from an exam standpoint are fairly minimal. What IS important that you learn the concepts thoroughly AND review the release notes for the latest release to see what has changed.

      Good luck!

  46. jsobrien November 4, 2015 at 3:02 pm #

    Hi John,

    First off, thanks for creating the site. Trying to absorb the amount of info available is like drinking through a fire hose; its great to have a single specific source.

    My questions is in terms of hours, how long would you estimate it takes to get through the entire guide?

    I have worked as an Admin for about 12 months with limited to moderate exposure. My exam is scheduled for 12/12/2015. Do I have enough time to study?

    Thanks, Scott

    • JohnCoppedge November 9, 2015 at 1:35 pm #

      It really depends. If you are studying an hour or so per day and are already familiar with most of the material, then that should be enough time. I saw another poster recently that said they spent about 2 months with the material before they took the exam and passed. Good luck!

  47. sampada.deshpande November 3, 2015 at 1:19 am #

    If I purchase CoD, how many practice exams do I get?

    • JohnCoppedge November 9, 2015 at 1:32 pm #

      1 practice exam with 30 questions at the end of the study guide, several questions within each section

  48. Aolie October 9, 2015 at 10:36 am #

    All my quiz are 4 question only is that ok for what I bought or I am not using the correct link ?

    • JohnCoppedge October 10, 2015 at 2:35 pm #

      You’re using the correct materials – the quizzes vary in length for each section. There is also a final exam.

  49. richa.midha@outlook.com August 20, 2015 at 8:38 pm #

    what is the ideal time suggested for the complete understanding of this book? just taking a worst case scenario : the person without knowing the abc of salesforce.

    • JohnCoppedge August 25, 2015 at 2:17 pm #

      It depends on a lot of variables (your background, how thoroughly you review each topic, how much time you spend daily, etc.)- without any prior knowledge and no technical background you might be looking at 30-90 days.

  50. JohnCoppedge August 16, 2015 at 10:41 pm #

    The material is designed for the initial admin exam not advanced… It will help but won’t get you all the way there.

    • jasonahowie June 22, 2016 at 9:04 pm #

      John, I just passed the first exam with help from your site! So thanks! What resources might you recommend for the advanced exam?

  51. nevinoregan79@gmail.com August 16, 2015 at 5:05 pm #

    Hi John,

    Is the material covered here enough to pass the advanced administrator exam?

  52. feliciadawn88 July 31, 2015 at 7:28 pm #

    Do you have a mobile app for this website?

  53. Ezekiel Apte July 5, 2015 at 4:25 am #

    Question John: in relation to the question “Is this site “enough” for me to get certified?” can you clarify whether reading & comprehending the resources marked: MUST is sufficient to pass the exam or whether the resources marked: SHOULD ought to be read/comprehended as well ?

    • JohnCoppedge July 6, 2015 at 5:17 pm #

      Good question. It is really up to you to understand the materials – so if you don’t fully understand a point, then I would reference the should/could materials. If you feel your understanding is very solid, then you can continue with the material.

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