Overview: Quiz

These questions are designed to be similar to ones that will be asked on certification exams.  Aim to get most of these questions correct on the first attempt.
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95 Responses to “Overview: Quiz”

  1. jcryanua May 18, 2017 at 3:58 pm #

    I marked Account for #3 and it marked it as wrong (yes I’m sure). The description said that Account was correct though.

  2. tkranz07@gmail.com April 28, 2017 at 9:14 pm #

    Nice. I didn’t expect a couple of these questions.

  3. marilynb93 April 11, 2017 at 4:06 pm #

    I Selected List View for Question 4 and it told me I was wrong. What is the right answer then?

  4. malikadeel March 21, 2017 at 5:09 am #

    Hi John,
    I m not able to take any quiz. It says to login to take the quiz but in am logged in. Please advise what I can do. I have use two other browser and cleared all history but it will not allow me to take the quiz.

  5. lnmlilo February 25, 2017 at 5:56 am #

    Hi John

    I do not see “Call Center” in the App list on the top right, nor does it appear on the Apps page accessible from setup. Is it possible for a standard app not to appear unless enabled, or is Call Center no longer a standard app?


    • simon_holler March 5, 2017 at 11:53 am #

      HI I think it go renamed and is now called service

    • puppals March 16, 2017 at 1:26 am #

      Hi John,
      Regarding question 4, what is the difference between list view and picklist?
      Where can I find the complete list of salesforce applications?

  6. Sbhat October 17, 2016 at 6:32 pm #

    During the Exam, can i refer or use my Salesforce Dev org?

  7. mykeandrews September 23, 2016 at 6:18 pm #

    ( ) pay attention to the whole question.

  8. jmendler July 25, 2016 at 7:22 pm #

    I get a message that i need to log in to view the quiz, however i am logged in????

  9. rshanahan June 28, 2016 at 3:42 pm #

    In Question 3 – there is an extra space between ‘a series’. But I’m just being nit-picky.

    • rshanahan June 28, 2016 at 3:44 pm #

      Sorry – I meant Question 4

  10. pratiksha123 February 5, 2016 at 10:46 am #

    Quiz is quite helpful, but only 4 question is very less, i hope you can add more questions to all the sections. So far i see only 4 questions in all the Quiz.

  11. Stephen February 1, 2016 at 3:00 am #

    Hi John!

    Question 2:

    Should read “Which of the following ARE not standard Salesforce applicationS…

    As having multiple answers means that a plural must be used in the question.

  12. SUEMALLICK January 20, 2016 at 4:01 am #

    Hi John –

    I am trying to take the overview quiz as others and I am unable to do so.
    i have tried both Chrome and IE

  13. mirzat December 5, 2015 at 11:04 pm #

    Hi john
    It is me again, we’ve just checked Paypal payment history it was not on there so I think it did not go thru

    sorry for the trouble

    • JohnCoppedge December 6, 2015 at 11:37 pm #

      No worries- drop a line if there is an issue with the transaction. Cheers,


  14. mirzat December 5, 2015 at 10:54 pm #

    Hi John
    I paid last night via Paypal however still not be able to access to quizzes and some contents?
    I am not sure what is the matter
    and I have not received any confirmation in my email as well. (t.mirzat@gmail.com)

    Thank you

  15. Jimmy Perez November 13, 2015 at 4:33 pm #

    Logged in, cannot access quiz, tried Safari, Chrome and Firefox browsers.

    • JohnCoppedge December 3, 2015 at 2:37 am #

      Hi Jimmy, sorry for the late reply- all of the quizzes are and to my knowledge have been operational.

  16. hbss1@comcast.net October 31, 2015 at 3:27 pm #

    Question #2 still has not been fixed yet so that two answers may be selected.

    • hbss1@comcast.net October 31, 2015 at 3:28 pm #

      Ooops, I see it was fixed. Sorry

  17. Farzana Hafiz August 14, 2015 at 9:40 am #


  18. ganesh_sf August 6, 2015 at 6:48 pm #

    John: If I purchase the paid version..do i see more Questions. ?

  19. scottp June 30, 2015 at 10:10 pm #


    I am logged in and able to leave comments. I have tried multiple times in multiple browsers to purchase your guide, but I still am unable to. I am not even able to see the first quiz in the Overview section.

    I am very interested in your product and I hope you can help me in resolving the issues I am currently having.

    • scottp June 30, 2015 at 10:14 pm #

      Wow, that was an extremely quick response time. I can now see everything and my account appears to be updated.

      Thank you so much for the help.

  20. bsnavle May 30, 2015 at 9:53 pm #

    Hi John

    Incase of multiple select questions, eg: Ques 2 : if I select 1 instead of 2 answers, will my answer be considered incorrrect ?

  21. walvendia May 12, 2015 at 1:54 am #

    John – I just signed up for the paid portion of the site. Should I have answered more than 4 questions for this section’s quiz? What’s the difference between the paid and the free versions throughout the site?

    • JohnCoppedge May 13, 2015 at 3:58 pm #

      The sections not marked “free” you would not have access to without a paid account.

  22. Rakesh Kapuriya April 24, 2015 at 1:16 pm #

    There is a typo in answer of 2nd question.
    Sentence “Sales in an application, not an object” should be “Sales is an application, not an object”.

  23. Joanna Korda April 16, 2015 at 11:56 am #

    Nice little taster!

  24. sam zand April 12, 2015 at 3:47 am #

    Excellent summary of Objects and Apps and great quiz!

  25. Shashikala Kamath March 25, 2015 at 1:06 am #

    Very well organized. This will help a wide range of audience to understand Salesforce concepts and prepare well for the exams. Thank you.

  26. Graham Winder March 10, 2015 at 10:32 am #

    I got them all right!

  27. Kevin Parsakia January 30, 2015 at 4:45 pm #

    I just signed up for this site, and love the layout so far. I studied a little too much before deciding to take the exam. This is now forcing me to understand the basics for the exam.

  28. Rena Bennett-Dellwo January 29, 2015 at 12:37 pm #

    How many correct answers are there to question 3?

  29. Julie May January 25, 2015 at 12:43 am #

    Hi John,

    I cannot access the Quiz. I have tried multiple times/multiple browsers. Thanks.

  30. Bhaskar Patil January 9, 2015 at 8:30 pm #

    This is awesome overview and quiz.

  31. Lis Murphy December 23, 2014 at 2:27 am #

    I would appreciate, if it would be noted how many anwsers are correct for multiple answer questions.

    • JohnCoppedge December 23, 2014 at 3:16 pm #

      This is done in the final sample exam, but intentionally excluded for the practice sections

  32. Vasu Sanghani December 22, 2014 at 8:17 pm #

    What is best way to go through everything to be ready for the exam?

  33. Vasu Sanghani December 21, 2014 at 12:07 am #

    Where can I see the quiz questions? I am not a paid subscriber .

    • JohnCoppedge December 22, 2014 at 2:11 pm #

      Click start quiz at the top of the page- you can access the quizzes in the free sections as a non-paying subscriber

  34. Rudy Ornelas December 16, 2014 at 11:34 pm #

    Need not to second guess myself.

  35. Ashley Webb December 10, 2014 at 12:01 am #

    So glad I found this site, much better than the paper text and sites I have found out there! Looking to take the exam in Jan. 2015 will keep you posted on progress!

  36. Scott Jones November 29, 2014 at 11:14 pm #

    I can tell this is going to be great – so happy I’m taking this route to get prepared for the exam!

  37. akhil moses November 26, 2014 at 4:27 pm #

    hey john…it was awesome…..no words….great work

  38. Harleen MANN November 13, 2014 at 5:14 am #

    Awesome!! Is there a way readers can contribute (wiki style)?

  39. Donald Bohrisch November 11, 2014 at 3:00 am #

    After taking the ADM 201 once already I can agree that these are questioned in the same way as the actual Test Questions.

  40. Harleen MANN November 10, 2014 at 4:03 am #

    @John – Can we please have more quiz questions? The real test for the website as well as the readers is to convert our readings into actions ( correct answers)


    • JohnCoppedge November 13, 2014 at 4:52 am #

      I may add more in the future 🙂

      • Velma McConnell February 19, 2015 at 7:28 pm #

        Hi John,

        It’s the future…are there plans to add more questions?


  41. apurva goswami September 12, 2014 at 1:06 pm #

    Hi John,

    I signed up and i am successfully logged in but still i am not able to take the quiz.When i Click on Quiz button nothing happens at all and It does not show any error as well.Please suggest what should be done.

    • JohnCoppedge September 21, 2014 at 6:03 pm #

      I would try another browser, such as Chrome. Are you getting a message above that indicates that you need to sign up? If so you may need to upgrade your account.

  42. Todd Volpe August 29, 2014 at 2:09 am #

    Hi John,

    I’m trying to take the quiz but it keeps telling me “To view the remainder of this content, you must register for a free account. Please Login or Sign Up.” However it shows that I am logged in, any thoughts?

    • JohnCoppedge September 3, 2014 at 2:29 pm #

      Your signup is probably incomplete – I would either try registering for the free product or ensuring that your transaction completed for the paid product.

  43. Mitchell Alverson August 8, 2014 at 4:28 pm #

    Hello John, the little bar chart that shows my score against the avg score. I got 3 of 4 correct and my bar was brown and said 75% … the avg score was really short and green, and no %. Should I read that that on average people do really bad on this quiz?

    • JohnCoppedge August 11, 2014 at 4:18 am #

      No, the feature wasn’t supposed to be enabled for the quiz. Thanks for pointing this out!

  44. Andrew Nerney April 28, 2014 at 8:11 pm #

    Hi John,

    It looks like you have some good material on this site, but like others I am having problems in accessing the paid portions of it. I submitted a help ticket on this but I’m not sure if it went through, so I am leaving a comment here too.

    I purchased the paid version of the guide this morning. I actually purchased it twice by accident, but still am unable to access any of the quizzes or other paid portions of this site. If I try to access any of those areas, I get a message to login even though I am already logged in. When I log in I am taken to the home page/product overview page. I have tried this in several browsers but am getting the same result.

    On my profile on the Subscriptions tab, I can see both subscription requests, but both list “No” in the “Active” column. I haven’t received any activation email or other such request.


    • JohnCoppedge April 29, 2014 at 2:33 am #

      Hi Andrew,

      Thanks for the heads up. I replied via email as well. I believe this issue should now be resolved.

      I could not personally replicated it, although I understand what could potentially have caused it and have hopefully resolve the issue. Please try signing up once more and let me know if you have any problems. I will make the issues get sorted out.

      Thanks for patience,


      • Andrew Nerney April 29, 2014 at 4:49 am #

        Thanks. I tried it again and it worked, and now I can access everything.

        You may want to let people know that if they are using Firefox with the NoScript add-on (or any other browser/script blocker combo) that they will need to allow netdna-ssl.com otherwise the purchase page will not work correctly.

      • Todd Volpe September 3, 2014 at 2:00 pm #

        Hi John,

        I’m trying to take the quiz but it keeps telling me “To view the remainder of this content, you must register for a free account. Please Login or Sign Up.” However it shows that I am logged in, any thoughts?

  45. Hilary Snyder April 25, 2014 at 3:50 pm #

    I can leave a comment which shows I am logged in but it tells me to sign in to see the quiz questions. Tried a different browser. Want to purchase the full product but issues like this make me weary.

    • JohnCoppedge April 26, 2014 at 8:00 pm #

      Hi Hillary – for which section? If you are logged in but have not purchased the guide, then you will not be able to view most quizzes. This is the way the site is currently designed to work.

      For example – you should be able to see the overview quiz but not the service cloud quiz. If that isn’t the case let me know and I would be happy to work out the issue. Cheers,


  46. Shwetha Ram February 11, 2014 at 5:21 pm #

    Hi John,

    When i attempt the second question it is only letting me select one answer whereas we are asking the following non std apps.

    • JohnCoppedge February 19, 2014 at 5:46 am #

      Correct- you have the ability to select multiple non-standard apps. I believe the wording is correct, no?

  47. Dhara Shah January 27, 2014 at 11:35 pm #

    Hi John,
    I am unable to access Quiz in any of the the 4 browsers: Chrome, Firefox,Safari or IE.
    Thanks !

  48. Sumita Anand December 4, 2013 at 11:29 pm #

    In Question 2, I selected Accounts, Marketing and Invoices, which is not a
    standard salesforce application.

    Only Call Center is a Sales force App. Why did I get error?

    • JohnCoppedge December 5, 2013 at 1:51 am #

      The question is which are NOT standard applications … I will cap that in the Q. Thanks! Also, marketing is a std app.

    • Shamsher Singh December 22, 2014 at 7:06 am #

      Account is not an standard salesforce application.

  49. Andrew October 17, 2013 at 5:50 pm #

    first quiz down and looking forward to the rest of the courses. I love how simple and intuitive the page layout and reference materials flow from top to bottom.

  50. Narender September 23, 2013 at 10:29 pm #

    simply awesome

  51. Narender September 23, 2013 at 9:06 pm #

    What an appetizer ? Great food for thought…..

  52. Puneet September 23, 2013 at 3:29 pm #

    Hi John,
    Nice site! Very helpful.
    But I am unable to take any of the quiz. When I click the ‘Start quiz’ button, nothing happens.

    • JohnCoppedge September 23, 2013 at 8:20 pm #

      Hi Puneet,

      Can you try another browser? I just tried it in a few browsers and had no issues. Thanks!


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