Open CertifiedOnDemand.com Section Resources
This is not an exhaustive list; additional resources are referenced within objectives below.
| Objective | Resources | Key Facts |
|---|---|---|
| Describe Salesforce.com and customer relationship management (CRM). | What is Salesforce.com? [Should / 9m / CertifiedOnDemand.com] | |
| Explain the concepts of cloud computing, multi-tenancy, and software-as-a-service (SaaS). | What is Cloud Computing? [Must / 3m / Salesforce.com] Software as a service [Should / Long / Wikipedia.com] Multitenancy [Should / Medium / Wikipedia.com] | Cloud computing is a broad term that generally refers to a service or software that is consumed via the internet. SaaS is a subscription delivery model. As a consumer of a SaaS product, you pay a recurring fee for access to a service/software (e.g. yearly licenses for Salesforce.com). |
| Explain the difference between a field, object, tab, and record. | Data & Navigation [Must / 2m / CertifiedOnDemand.com] | A field is one data point within an object (e.g. "First Name" on the lead object). A record is row of field data within an object (e.g. the lead "John Smith"). An object is comprised of its field definitions and records. A tab is used to expose an object and its data to the end user through the web interface. |
| Describe the following terms: Application, page layout, list view. | List Views [Should / 2m / CertifiedOnDemand.com]
| An application is selected in the top right of the screen, and influences which tabs are displayed along the top navigational bar. A page layout influences which fields are displayed and in what order when viewing or editing a record. A list view is used to quickly segment and action records within an object. |
| Describe the difference between data and metadata. | Metadata [Long / Could / Wikipedia.com] | Configuration within Salesforce, including object and field definitions is stored within metadata. For instance, the custom field "Reason Lost" on the opportunity object is defined with metadata, while the opportunity records are data. |
| Describe the standard applications, objects, and tabs included with Salesforce. | Standard Apps, Objects, & Tabs [Must / Medium / CertifiedOnDemand.com] | |
| Describe the difference between standard and custom components. |
| Standard components are included or added by Salesforce, while custom components are added by an administrator. The options for customizing standard components are more limited than custom components (e.g. you cannot delete standard fields/objects/tabs). |
| Explain how Salesforce provides new releases to their platform. | Salesforce updates their platform 3 times per year (Winter, Spring, Summer), and includes new features or other improvements. All Salesforce orgs are automatically updated with the latest release (according to the release schedule emailed to administrators) for free. As an administrator, it is a best practice to read through the release notes to see which improvements can be applied within your organization. See the Getting Certified for information on recent releases. |
|
All Objectives Met | Workshop: Get Started on the Certified Administrator Credential [Should / 45m / Salesforce.com] Overview: Quiz [Must / Short Quiz / CertifiedOnDemand.com] Overview: Feedback [Should / Survey / CertifiedOnDemand.com] |
Finished this section? Next section: Company Profile - Free
Do I have to sign up for a second account if I want to try the new Beta version? It doesn’t seem to be accepting the credentials I just created for this site.
Yep just create a second account on the beta site. All accounts from CertifiedOnDemand.com will be carried into the new site when finalized shortly
Hi John,
Can the User Records be permanently deleted from the Salesforce.com ?
Thanks.
Hi Sal:
User Records can only be deactivated, not deleted.
Thanks, appreciated !!
Hey John,
I want to study your guide as well as work on Trailhead. Do you think I should work on both at the same time – I just feel like it might be information overload if I try to study/work on both, or…do they go hand in hand?
Thanks!
They can work pretty well hand in hand. Trailhead will help you learn the basics and CoD will help dig into the details
Hi! I see no post in 2016. I’m new to salesforce and this site as well. Planning to finish certification. Many recommended this site in the salesforce success forum.
Just finished free trail sign up.
However, I would like to know if this site is up to date? Summer’16 ?
Please see the FAQ!
Are there specific sections of Trailhead that you suggest be reviewed?
Admin trails- I’ll work on getting specific links in
Thanks!
Hi John,
I thought you might add below article to the proper section.
http://spacebug.com/effective_development_environments/
It’ll explain some key words like UAT through real work process during one complete Release.
especially for beginners like me.
Thanks
Hello John,
I am struggling with my job search ..no idea what gonna happen,do you have any suggestions .?
Just want to know that if i got certified in Admin in march and do the certifications will get expires any time ?
Thanks
Tejal.
There is no magic recipe to transition your career to the cloud. A few ideas:
1) get as many certifications as you can
2) start volunteering Salesforce work (e.g. salesforce.org)
3) try odesk, freelance, etc. with projects you can manage yourself
4) find sub contracting work (many consultancies have opportunities)
Good luck! It can be tricky but pays off (literally)! 🙂
Hello john,
I want to know ,one company can be working on more then one salesforce org?
Tejal .
Yes- very common in large organizations.
What Trailhead Trails, Modules, or Projects do you recommend?
I would go through the admin trails – I will be adding these to the website as well
John:
On the video “What is Salesforce?” at 5:06 you mention LinkedIn, but I don’t see it any any version of Salesforce, only Twitter, Facebook, Klout and YouTube.
Hello,
I am doing the administration training here but not sure about how do i practice on salesforce environment? also if i got it right do i need to register for developer edition but not sure i register myself as developer, administrator or etc.
Yep – just register for a developer edition account
Hi John,
What is Salesforce.com section.. Marketing is not included. Only Sales and Service boxes are displayed in the video. Is marketing cloud considered not Standard Application in SFDC?
There are marketing functions within the Sales Cloud (campaign management for example). However, Marketing Cloud refers to exact target (email blasts, drip campaigns, sophisticated marketing automation) and buddy media (social media management- e.g. turning tweets into cases, social media command centers) – features much more sophisticated than simply campaign management within the Sales Clouds basic apps.
Hi John,
I am still unsure about the definition of (and examples of):
Service cloud
Sale cloud
Force.com
I don’t feel comfortable using these terms before I can understand them.
Regards,
Gil
Further on this question, how do i know what is best for my organisation to have? can you have one feature and not the other (is feature the right word here?). Is it Salesforce platform and on top of it one can have either Sale could, Service Cloud, Force.com or all?
Hi Gil,
You can use all 3 “clouds” with the same user credentials – although there is a licensing component involved. The 3 clouds essentially refer to areas of functionality (and accompanying licensing):
Sales- opportunity management, campaigns, leads, etc.
Service- cases, knowledge, etc.
Force.com- custom apps
Each has different licensing and different configuration settings. Generally Sales/Service cloud access also includes access to Force.com as well.
Cheers,
John
Thank you:)
Hello John,
I was on this in a getting Started: Administrating SalesForce where there were short videos for all different things, I was at Setting Up and Manging Users.
I’m UNABLE to find the link to go to that section? Can you please help me check that, is that link no here anymore. It looks like it was right at where,”
Workshop: Get Started on the Certified Administrator Credential
[Should / 45m / Salesforce.com]”
is showing up on this section (Overview).
Please let me know as I cannot start it back.
Thanks
Salman
Here’s the video: https://www.youtube.com/watch?v=L93JH9AHeRE
John – Is it possible to have a Page layout that spans across multiple screens ? I’m guess not as I’ve not seen any reference to do that here or in SF Help.
Multiple screens? As in two monitors? There are some features in the sales/service cloud console that might help, but page layouts a single page affair (with scrolling).
Not multiple monitors but sets of pages … But apparently not …. Thanks.
Just wanted to chime in and say THANK YOU to John for putting together such a great resource. I passed my Admin 201 test today after getting a 73% on the practice exam. I can’t recommend this site enough for someone that really wants to put in the time to learn about all the facets of Salesforce, and have a great foundation to pass the test. As John says and as my experience with the test proves, passing the test isn’t just about checking out some flashcards and taking every random quiz you find, you really have to know the material. There are very few answers to the questions you can dismiss offhand to have an easy correct answer. Particularly with the multiple choice (and there are a lot) you really need to work your way through exactly what is being asked.
As the head of IT for my company, I will make sure anybody new to SF that we hire on or transitions to the Salesforce team goes through this training. I’m sure I will refer back to it as well.
That’s awesome, thanks for the feedback and congrats!
Hi John,
Just upgraded myself from free to paid member. I am totally new to SFDC.
I have IT experience of 8 years in Supply Chain Management area.
I started out of interest on my own around 6 weeks back and gave my DEV 401 last week which i cleared.
I hope your material will help me sail through ADM 201 as well which is scheduled on 10th Aug 2015.
Nishant
Awesome, nice job passing on your own. I think this site will definitely help you in your path to ADM201 certification.
I 40$ for the material…where do I see the online material
You are viewing it – if you had not paid some areas of the site would not be accessible.
Hey dorothy!!!
I m nervous too as I m pretty new to the field. But hopefull 🙂
All the best for your exams.
Nidhi
Hi John
Do I have to cover the Getting Started with Visual Force for the Admin exam
Thanks
Roma
You should be familiar with Vf for the admin exam but you don’t need in depth knowledge.
Hey John!!!
Thank u so much for the wonderful content in the site. I am appearing for my ADM 201 in april. As I am new to the IT field but truely enjoying learning sales force. I am wondering If the study material provided here is sufficient to crack the exam or is there any other material one can refer to???
Thank you so much
Nidhi
Yes this site is designed to cover all of the content you need to learn for ADM 201 – if you have access to Salesforce.com in person or premiere training, I would highly recommend using that as well.
Hi Nidhi! I too am taking the exam in April … kinda nervous but hopeful! John … thanks for these materials! I hope they guide me through the exam!
Good luck!
You probably need to update the video to show that Setup menu is now found on its own rather than under user settings menu.
Setup can be under your name as well, depending on your settings (this should be addressed in the org setup in the getting started section)
Hi John,
What is the best way to go through everything – the list, or the right bar? Is there an easier way?
Under the third objective…
A record is row of field data with an object. (typo or thick accent here)
An object is “compromised” of its field definitions and records. (you mean, “comprised” right?)
Thanks, updated – was supposed to read “within” and “comprised”. May hire an editor in the future 🙂
A proof reader would be good.
Your content is stellar. Thanks for providing it.
Roy
Just enrolled and made the payment. Where do i get started. i am very interested in content and quizzes. any directions ?
Start here if you haven’t already: http://classic.certifiedondemand.com/salesforce-com-certified-administrator-getting-started/
gday John, 2 Questions…
1. Is there a method of knowing which sections I have already covered ? I will be sporadic in my accessing the content, so knowing where I am up to is important…
2. Where is my avatar ? I note some users comments show theirs ?
Looking fwd to getting thru the content 😉
In my spare time one of these days I may add a check box to each objective, but no currently today there is no way 🙁
What does is mean if the link has a strike through it?
The link is being repeated from another section- is listed as relevant but you may have already reviewed the content.
If you’re using the same computer, I’ve noticed that links I’ve already gone through show the purple color and those I’ve not show the blue. This is how I was monitoring my progress until I started using multiple computers. At that point I simply had to try and keep up with where I was at. It’s a great idea, of course, but at $40 I’m thrilled with the content and process.