The solution section provides an overview of how to solve this scenario, and why that solution was chosen. The Solution Steps section immediately following outlines the exact steps used to replicate the solution.
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I got the same result, but I did these 2 things:
1) I went to HOME PAGE COMPONENTS and there I edited the Custom Links under the Standard Components entering http://trust.salesforce.com in both the Bookmark 1 and the URL; in a new dev org there were no other URLs
2) I created a System Administrator Home Page under HOME PAGE LAYOUTS and under SELECT NARROW COMPONENTS TO SHOW I checked the box CUSTOM LINKS and then assigned it to the System Administrator in the last step after clicking on SAVE & ASSIGN
Thank you. I also edited the custom links component under the home page components and it worked.
I was pretty confused about this task. This is not possible in Lightning, is it?
Yes these steps are for classic
while creating custom link, there is check box named ‘protected component”..what this option for?
never mind..found my answer 🙂
Slight typo. In Step 3, the reference:
‘Check “Admin Links” and Click Next.’
‘Check “Administrator Links’ and Click Next.”
per Step 2 instructions.
This is an add on to my prev comment…
When u go to SetUp -> Customize –> Home Page Components -> Custom Links(Edit) –> add bookmark and URL, it appears in custom link..
But its shows in all profiles 🙁
It doesn’t show or it shows for all profiles?
I followed the solution steps,but the custom links are not appearing.
Only the section is appearing.
What could be wrong?
Much like Lauren Young, I have the “Custom Links” bar in blue, with lighter blue bar beneath it- but no link. I have the Link created under Custom Components, the preview does work; Custom Links are ticked with my new layout; Layout is assigned to System Admin (me). What am I missing?
Things to check:
1. Custom link created with Detail Page Link selected and Display in new window selected
2. Custom link added to page layout (make sure to check the page layout assignment to ensure it is added to the page that is assigned to your profile) – double check your layout assignment (assuming you do not have record types enabled for account)
If that doesn’t work feel free to email support – I can take a look at your org to see what’s missing.
Hi John I found this SFDC page and this maybe useful for any future readers regarding why a link/button to an external website sometimes shows a blank page, see :
This page mentions some solutions :
“To resolve this, try these workarounds:
– Set your custom link to either open in a new window or display in the existing window without the sidebar or header.
– Move the URL from a Web tab into a custom link instead, and set the URL to either open in a new window or display in the existing window without the sidebar or header.
– If the site you’re embedding has an HTTP prefix and mixed active content, try changing the prefix to HTTPS instead. If the embedded site has a valid security certificate and it hasn’t blocked itself from being displayed in frames, using HTTPS as the prefix should allow the site to display.”
I’ll get that referenced in the materials, thanks for sharing!
Hi John great website! Im struggling with this custom link to trust URL scenario. I followed the steps and just get a blank white area on the right side. URL I see in browser shows https://eu5.salesforce.com/servlet/servlet.Integration?lid=00b24000000PYWD&eid=00524000001Qxq2&ic=1
I created a Custom link with URL http://trust.salesforce.com with Behaviour “Display in existing window with sidebar” etc. if I select “Preview” in the edit page of the link it works (sort of) I get a new tab with trust salesforce appear ok but when referenced in the component on a new home page and assigned to my user I just get a white page and above salesforce instance URL. What have a I missed? If I edit the standard component “Custom Links” and add trust website in URL field it goes straight to trust salesforce site. Any thoughts welcome why cant I get the custom link and custom component to work ? Many thanks !
Hi John I found that the custom link works ok only if the custom link “Behaviour” picklist is set to either “Display in new window” or “Display in existing window without sidebar or header” any other behaviour option just shows blank page. Is that expected behaviour ? Pls let me know if Im missing something thanks
Yes this is the way it functions- I believe this is related to a security update that Salesforce did on the platform but couldnt find the documentation to state that directly.
Hi John – I have the Custom Links heading showing up but the URL is not showing up underneath. Did I miss a step?
Did you drag your link on the page layout and save it?
This exercise was really amazing! thanks John for you really have done an exceptional task but evolved it like a craftsman. It was really nice a feeling to see things happening as you intend to, out of this link i could add a link to our website and it worked!
I tried other aspects also, like Image & HTML links though, but i could just add the Logo as an image as HTML isn’t working. Can we get any assistance on that please?
I would try uploading the image to salesforce first – take the URL from the uploaded image and then reference that in the HTML. HTML as far as I know should work but there may be limitations in accessing outside URLs.
I struggled with this because I had enabled collapsible sidebars under the user interface – once I disabled that, my sidebar popped up. So collapsed sidebars are never visibile?
With them enabled, you can pop the side bar in and out- you have to look for the little > icon when it is collapsed.
Hi John – the question doesn’t specifically state that the link should only be visible in the Home Tab screen. Am I doing something wrong that is not displaying it when in another tab
No – sidebar links should show up whenever the sidebar is present (which can be on many tabs).
Thanks for getting back to me John. When I follow the directions above for customizing the home page links and layout, the new Administrator Links Section only shows up on the Home Tab. Is there a setting I need to edit somewhere to carry it to all tabs?
Hi John. I figured it out but thanks again. I needed to check the “Show Custom Sidebar Components on All Pages” box in the User Interface section. Thanks again.
Ah, thanks for the heads up!
“formula editor”? I don’t see that label on the Edit Home Custom Link page. Am I on the wrong page?
Hi Merrily – the formula editor is simply the lower section of the screen where variables are entered – it isn’t specifically labeled.
There’s already a Custom Links component under home page components – isn’t it okay to utilize that instead if no other part of the org is going to have that component viewable in the page layout? If you were trying to implement custom links for other profiles I totally agree that creating the custom component makes the most sense. Just wondering! Thanks!
Yes it should be ok to use it… although it may have existing links.