CertifiedOnDemand.com was founded to help test takers prepare for Salesforce.com certification exams.  Watch CertifiedOnDemand.com Site Walkthrough to learn how this site can help you.  Or click Getting Started – Free to start the Salesforce Certified Administrator Study Guide.  Read the FAQ to learn more.

Site History

My name is John Coppedge, and I am the author of this site.  In 2008, I started ForceCertified.com as a free community resource to help those preparing for Salesforce.com certification.  There are two key challenges with ForceCertified today:

  1. The site materials are now outdated.
  2. The site materials are limited in depth and scope.

CertifiedOnDemand.com was founded to be the next-generation of certification study guides, addressing both of the above challenges:

  1. There is a charge to access some content on CertifiedOnDemand.com.  Without charging for access, there isn’t enough of an incentive to keep the content updated.  You can expect to pay a nominal fee (around the cost of a book) for access.
  2. CoD content is much more in-depth than ForceCertified, and includes videos, exercises, scenarios, and quizzes throughout most sections.  Clearly defined objectives serve as a checklist for certification preparation.  The layout of the materials has been entirely redesigned for easy test preparation and reference.

My Story

When I became a Salesforce administrator in 2008, I knew that was where I wanted to focus my career.  I have since become one of the first 500 Salesforce certified, have passed 7 Salesforce certification exams, and have been dedicated to the Salesforce ecosystem full-time since 2010.

cert_admin_rgb cropped (Custom)cert_admin_adv_rgb cropped (Custom)cert_ccsales_rgb cropped (Custom)cert_ccservice_rgb cropped (Custom)App Builder

73 Responses to “About”

  1. hsen September 15, 2017 at 3:53 pm #

    Hello John,

    I have passed the Admin Exam last week. Thanks to the study resources for this site. I would now like to pursue the Service Cloud exam, I know the section on this site on Service Cloud gives a generic idea but on its own is not enough, any thoughts on how can I prepare for it? thanks.

    • JohnCoppedge September 15, 2017 at 6:05 pm #

      Awesome work, congrats! I haven’t looked into materials for service cloud recently so I’m afraid I don’t have any specific advice :/

  2. scott.hunter.itpro April 23, 2017 at 1:06 am #

    Hi John,
    Thanks for putting this resource together. I used it to help me learn more about Salesforce and pass my Salesforce Certified Administrator exam yesterday.

  3. tejalr8@gmail.com August 28, 2016 at 3:45 pm #

    Hi john,
    I am Salesforce certified Admin , And now want to Pursue my career as Salesforce Business analyst,
    And do not have idea where can i go to get perfect knowledge to Be a successful BA..
    Do you have any resources? or any other ways i can get those skills i am seeking for.
    Please suggest me.
    thank you.

    • JohnCoppedge September 5, 2016 at 7:57 pm #

      I’m thinking about writing an article on this-

      Broad strokes:

      Volunteer to get experience (https://success.salesforce.com/answers?id=90630000000h1bhAAA)
      List on odesk, freelance, etc. to get independent experience
      Apply for jobs where you have existing vertical experience (e.g. manufacturing) where salesforce experience is needed
      Work on additional certifications/qualifications
      If you have the opportunity to use salesforce at your current employer, start getting as much experience there as possible.

      Ultimately, you need to focus on building your credentials (certifications, experience) so that you will qualify for your dreamjob. It can and often does take time, but stick with it!

  4. tejalr8@gmail.com August 28, 2016 at 3:40 pm #

    Hi john,
    Can you please suggest me how can i be Successful salesforce Business analyst, what are the skills required, and also where can i learn it from.
    Thank you.

  5. srivid09 July 26, 2016 at 2:26 am #

    Hi John,

    Is this guide updated for summer 16.

  6. tylerzika April 4, 2016 at 4:20 pm #

    Best online resource in getting started with Salesforce, especially if you want to pass your exam. I passed first try!

  7. cillaanj February 12, 2016 at 6:49 pm #

    Hey John,

    Thank you for the great resource…just passed the exam! Too bad you do not have other certification exam prep material because I would definitely be using it to study for my next certification.



  8. gskocilich September 17, 2015 at 2:18 pm #

    Hi John!
    I have been a salesforce.com admin / senior business systems analyst and leader for many years. Thanks for such a wonderful resource. I passed my admin certification exam yesterday at Dreamforce.


  9. ryanyoung429 August 13, 2015 at 10:17 pm #

    Damn, I printed the outline and will try to pull together some resources, videos, etc.

  10. ryanyoung429 August 12, 2015 at 5:55 pm #

    Hi John, awesome site! Do you offer a module for the Advanced Certification?

  11. Christine Wong April 8, 2015 at 1:08 am #

    Thanks John! I have just passed my ADM201 exam yesterday! Your concise notes and prompt explanations with questions from different people, really help a lot! The resource kit is definitely worth every cent. Thanks so much. Really great guidance given in this portal. Highly recommended 🙂

  12. Jillian Foss March 23, 2015 at 8:36 pm #

    Hi John, thanks so much! Your study guide made passing the admin 201 exam a breeze!

    I have a couple quick questions for you (I’ve tried lookin the success community/everywhere, and I think I know the answers, so I’m really looking for confirmation from you)..
    -If an organization wants to be able to generate word documents from an opportunity (using contact/account/opportunity info in some merge fields in the word document), am I correct in concluding that would require the use of an app, or is it possible to do in Salesforce?
    Actually, that’s my only question for now. I hope you can help. Thanks!!

  13. Shwetha Ram February 7, 2015 at 5:07 pm #

    Hi John

    I am preparing for the adm 201 and would like to know if your material supports the study material for Winter 15? this will be my 3 rd time testing and i think i was over engineering the questions. This time around i would like to pass it for sure. Can you please provide any specific tips for the exam.

  14. Alex Messinger January 25, 2015 at 10:04 pm #

    Has the site been down intermittently over the past 2 weeks, or is it my computer?

  15. Lee Kraus January 16, 2015 at 6:19 pm #

    Is the content now current for Winter 15 release? Thanks.

  16. Lori Manley December 23, 2014 at 2:36 pm #

    John – Thank You. I passed my cert exam this weekend, largely due to this site. I will gladly recommend your site to anyone studying for the exam. You are extremely thorough and your explanations are quite clear and concise. I truly appreciate your work.

  17. JENSEN KWEE November 3, 2014 at 12:59 am #

    Hi John,

    I have been a SF USER for 6 months and recently completed the ADM201 class training on my path to becoming a SF admin.
    I have no experience in SF administration and I would like to know whether i need some practical experience to passing the exam?
    Or can I simply review the classroom materials and this study guide on CertifiiedonDemand?

    • JohnCoppedge November 5, 2014 at 9:39 pm #

      Practical experience is better, but you can pass with simulated experience (this is the goal of CertifiedOnDemand.com). The more time you spend in the app, the better!

  18. Algy George September 18, 2014 at 8:32 pm #

    Finally I passed my Admin 201 certification today in my second try.
    Thanks John for help and support through this wonderful site.
    I highly recommend this site to everyone for Salesforce Admin 201 certification

  19. Erik Laramee August 6, 2014 at 12:09 am #

    Hi John,

    I’m preparing for the ADM201 cert. Do you keep your material updated to current release? Also, how long are the materials available (is there any expiration on access)?


    • JohnCoppedge August 7, 2014 at 8:51 pm #

      No expiration on access. Content is typically a release or two behind (updated when I have time) – it is current to winter 14 and there is a link to the Spring and Summer release training to ensure that you don’t miss anything in-between.

  20. Daniel Watson July 22, 2014 at 8:21 pm #

    Hi John,

    What is your opinion, is the best way to go about learning the material for the Salesforce admin exam? I am just starting with the SF 201 material. Would you recommend going over that in tandem with working through your website? I’m trying to streamline the process, since time is short for me to learn the material. Any suggestions you have would be great! Thanks!

    • JohnCoppedge July 28, 2014 at 5:58 pm #

      I would recommend the following (likely in this order):

      -in person training from sfdc (if company paid, I wouldn’t pay out of pocket)
      -premiere training (online sfdc training)
      -SFDC study guide
      -other websites/resources/blogs/etc.

      Hope this helps. Cheers,


  21. Shaowei Yang July 7, 2014 at 7:26 am #

    Hi John

    I’m going to attend the Admin Certification exam next month(201), I’v been working on Salesforce for around 2 years, but I’m not sure I can pass, So I’m so happy to find this site, I have a question about how to use the website to help me pass the exam, generally, we should use the resources here and study by ourselves, right? And, If I pass the exam, I’d like to prepare for the next exam(Advance Admin), are the resources here also helpful for the Advance Admin exam?

    Sunway Yang

  22. Rob Hawthorn July 1, 2014 at 9:25 pm #

    Hi John,
    Thanks, the information’s all very well put together.

    Rob Hawthorn
    Salesforce Administrator – London

  23. Allyson Clark April 5, 2014 at 7:51 pm #

    I just finished going through your course and feel so prepared for the exam now! I’m going to take it this week. I wanted to share the Excel doc I used to track my progress through your course. It helped me set a study plan and stay on track so I thought it might help others too. I estimated the hours needed for each section before I started the course just based on how many short/medium/long items in the section, and it ended up being pretty accurate. https://docs.google.com/spreadsheet/ccc?key=0AvXawrA8JeZjdFlLUWFoYm8xcG1OV2tMWHZCWkpCcFE&usp=sharing. Thanks so much for organizing all of this great content in one place for us!

  24. Micah Gerger March 26, 2014 at 9:42 pm #

    Took the ADM201 and passed first time after using this — Really great outline/overview of material that was all on the exam. Thanks!

  25. Shwetha Ram February 6, 2014 at 4:44 pm #

    Hi John,

    I am scheduled to take the ADm 201 Exam on March 7th. Can you please walk me through the entire process of your study guide and how i should approach studying for it. I get very anxious with tests and want to be well prepared and not fail in the test. Can you kindly help at your earliest convenience.

  26. Sumita Anand February 6, 2014 at 5:12 am #

    I need to take the Sales Consultant Certification. Where can I find the material to read and learn from?



  27. Carla Nichols January 19, 2014 at 11:59 pm #

    I clicked on the Guide Overview link in the opening paragraph and got a link error.

  28. Frank van Meegen January 13, 2014 at 2:58 pm #

    Hello John,

    Yesterday I passed the ADM201 exam thanks to your website. The $ 40,- signup fee saved me an investment of € 3.500,- for the ADM201 training course.

    Please keep up the good work!

    P.s. My next goal is the ADM211 advanced administrator certification. Do you have advice for me how to prepare this exam? Is your website also sufficient for passing this exam?

    • JohnCoppedge January 14, 2014 at 12:24 am #

      Congrats Frank and thanks for the feedback! This site will help prepare for advanced admin, but on its own is probably not enough – good luck on your next exam!

  29. John Stevens January 9, 2014 at 9:43 pm #

    Hi John,

    I passed the Certified Administrator exam today. I couldn’t have done it without this site – what a great resource! Thanks!!

  30. Rajesh Nar January 9, 2014 at 6:57 pm #


    will this site help with 401 certification /


    • Andrew Darwin January 14, 2014 at 8:03 pm #


      Did you have an answer to this somewhere ? I think you mentioned this guide to be helpful for Dev 401 in some sections but I don’t think you specified which sections would be helpful to Dev 401. Can you please tell us which sections ? Do you plan to have a study guide specifically for Dev 401 ?

      Thank you.

      • JohnCoppedge January 16, 2014 at 11:40 pm #

        I’ve answered it on a few comments – I’ll look at adding this to a FAQ page (in my long to-do list).

        Yes- this site will help for DEV 401. There is a large overlap (at least 60%) between the two exams – however, the admin guide on this site will not cover the material that does not overlap (e.g. visualforce, MVC, etc.).

  31. derrick chavez December 5, 2013 at 10:55 pm #

    This site looks promising.. Im a student with a major in Business Information Systems. I’ve been trying to learn SalesForce by myself and it hasn’t been easy. I have a year left of school and want to try and get a job with SalesForce, but its hard trying to teach yourself. I can’t afford to take the Certification class, as I am already spending money on tuition at the moment. Looking forward in trying this site out. Thanks

  32. Topher November 24, 2013 at 10:56 pm #

    Hi John,

    I wanted to send you a quick thank you for putting together this amazing site! I passed the Salesforce Certified Admin exam last week and this site was such a great resource as I prepared for the exam. More than the passing the exam, I learned a ton over the last couple weeks and I know I’ll be a better admin because of your site. Thank you!


  33. nayana November 2, 2013 at 11:30 am #

    my email id – nayana.salesforce@gmail.com

  34. Karen October 30, 2013 at 11:07 pm #

    Hi John: I passed the admin exam today, thanks to your wonderful site!! Thank you so much for creating it and making it available to us. Now on to studying for the advanced certificate!

    • nayana November 2, 2013 at 11:29 am #

      I am planning to take up salesforce admin 201 certification in few days, can you share me dumps/material which u have used to clear the exam, plse mail to nayana.salesforfce@gmail.com. It would be of great if u can share the material

      • JohnCoppedge November 3, 2013 at 8:16 pm #

        I don’t have exam dumps, nor would I provide them. That’s not what this site is about. This site is a resource to use in preparing for certification – not a place to find and memorize exam questions. The guide materials are posted online already.

    • JohnCoppedge November 3, 2013 at 8:16 pm #

      Glad to hear it Karen, congrats!!

  35. karthik October 11, 2013 at 10:42 am #

    hi, m totally new to salesforce..this my first day exploring what is salesforce..pls give me the lead where to start and how…m intrested in the adminstrator certification..how do i make myself eligible for tht in all sort of ways..pls direct me to a path

  36. ABrown October 4, 2013 at 5:55 pm #

    This is a fantastic resource. It was instrumental in my passing the exam!
    I recommend it to anyone – it’s worth the small fee.
    Are there any plans to include more in-depth material for the advanced exam?

  37. Regan Widdifield Curtice September 25, 2013 at 10:05 pm #

    Hey John! Been a long time – hope all is well.

    I just finished taking an admin certification class – plan on taking my exam at the end of October! Looking forward to using this resource. Thanks!

    Regan Widdifield Curtice

    • JohnCoppedge October 1, 2013 at 1:33 pm #


      It has been a long time 🙂 Keep me posted with what you’re up to and good luck! Feel free to drop me a line if you have any feedback on the site as well.



  38. Amanda June 11, 2013 at 3:00 am #

    Hi John, I just passed the 201 certification exam, and it’s primarily due to your amazing website! Thanks again for all of this, and I can’t wait for the next course.

Leave a Reply