Chatter: Quiz

These questions are designed to be similar to ones that will be asked on certification exams.  Aim to get most of these questions correct on the first attempt.

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28 Responses to “Chatter: Quiz”

  1. abentson June 8, 2017 at 2:04 am #

    Is there more information you can provide about Sharing Rules and Unlisted Chatter Groups, per Q#3?

  2. bgonzalez April 18, 2017 at 1:54 pm #

    I don’t see how on question #2, C being the correct answer?????
    A) wouldn’t be the correct answer because you can’t mark a post private, is that correct?
    B and C, if you follow someone on chatter, you can see there post even if you don’t have access to the record.


    2. Question
    Mary is a sales user. She uses Chatter to stay in touch with various colleagues in your organization. She follows various users including a fellow sales rep, Jim.

    Mary saw an interesting post from Jim earlier in the day referencing an opportunity record, but when she went back to view the post later in the day she could not find it in her feed.

    What could have caused this scenario?
    A. Jim marked the Chatter post as private.
    B. Jim posted on the opportunity record to a Chatter group.
    C. Mary can no longer view the opportunity record where the Chatter post was created.
    D. Chatter has been disabled for Mary.

  3. jaydelaune January 31, 2017 at 11:17 pm #

    Good quiz – as always makes us think! And, I realize that I’m still a bit confused by the relationship between Chatter and Communities – especially related to licenses and external relationships. Not just for the test since both Chatter and Communities will be vital to the Salesforce environment going forward. How would you explain in a couple of sentences? Thanks in advance

    • JohnCoppedge February 15, 2017 at 2:55 am #

      Good Q!

      Chatter is a communication tool (I refer to it as a mashup of twitter, facebook, and your company’s data)

      Communities is a method to allow external users (people outside of your company) the ability to log in to your salesforce environment for various reasons- one of those reasons is to use chatter. Without a login, you can’t post to chatter. Therefore communities gives you a way to expose chatter (and data) to external users.

  4. August 8, 2016 at 8:16 am #

    Typo error:
    ‘The Sales Operations team would like a method to communicate within their group and other select users within the company’. I think you mean ‘and other sales users within the company’

    Thanks for this amazing guide.

  5. magonzalez July 20, 2016 at 4:01 am #

    Hi John, just a clarification on question 1: Currently, a user can email a post via link “” (although the viewer must be a User) just as you can share a Chatter file via link (I don’t think you need to be a User)

    • JohnCoppedge August 17, 2016 at 2:31 pm #

      In that case that would be a feature of email, not of Chatter (as chatter is not initiating the email). But yes possible

  6. CarlosSiqueira June 17, 2016 at 10:40 pm #

    Question 2 needs a better wording:

    “…when she went back to view the post later in the day she could not find it in her feed…”

    The correct answer doesn’t add any additional information since it says pretty much the same as above, which is redundant:

    “Mary can no longer view the opportunity record where the Chatter post was created.”

    While the other answers might not be correct, at least they gave an idea about actions that took place and therefore resulting that Mary can’t see it anymore.


    • JohnCoppedge June 22, 2016 at 2:14 am #

      The idea with the question is that you understand the linkage between record security and feed visibility; the answer is a different statement (record security) versus the question (feed visibility)

  7. dgallegos1975 March 4, 2016 at 11:12 pm #

    Also, in question 2 are you suggesting that Jim had manually shared the opportunity with Mary? Otherwise, I’m not following how that record access would have changed?

    • JohnCoppedge March 7, 2016 at 3:34 am #

      All sorts of reasons it could have changed (which is not specified in the question): Jim could have revoked sharing, an admin could have changed a sharing rule, etc. The idea of the question was to get you thinking about a scenario like that if you were an admin a company where something like this occurred and your job would be to find out why.

  8. dgallegos1975 March 4, 2016 at 11:04 pm #

    John in the information provided regarding groups, it reflects;

    …private groups require permission to join but can be seen by all users.

    Therefore, question 3 Chatter Private would not be applicable. Salesforce information regarding private groups reflects;

    Private: Only group members can see and add posts, comments, and files.

    Am I missing something?

    • JohnCoppedge March 7, 2016 at 3:30 am #

      Other users could see that a private Chatter group existed- but they couldn’t see the content within the group. Therefore the communication itself would still be private to the group. Make sense?

      • mengqinas June 13, 2017 at 12:20 am #

        Private: Only group members can see and add posts, comments, and files. People must ask the group’s owner or managers to join the group. Users with the “Modify All Data” and “View All Data” permission can see group posts, updates, and files across the organization. Users with the “Manage All Data” permission can also join private groups directly and change group settings.

        Q3:’ the rest of the company’ does not specify they have “Modify All Data” and “View All Data” permission or not, so I do not choose private group.

        • JohnCoppedge June 14, 2017 at 12:31 pm #

          An average user should not have those permissions… you can take a look at the standard user profiles for an idea of what to reference as a starting point

  9. February 15, 2016 at 5:44 am #

    hi john,
    Didn’t get the 2nd Question’s answer? 🙁
    Do you mean marry just didn’t check it at first , then after some time when she go back and try to find , it’s not available to her or she don’t have access to that opportunity and that’s why she is not able to see that record?
    Thanks .

    • JohnCoppedge February 16, 2016 at 1:05 am #

      Meaning she had access to the opp and saw the post, then lost access to the opp therefore couldn’t see the post afterwards

  10. Brett Kratchman April 29, 2015 at 4:35 pm #

    Hi John – question 2’s answer has a minor typo – “which in turned removed Mary’s ability” should be “in turn”.

    Loving your site so far, thanks for putting this together.

  11. Rena Bennett-Dellwo April 3, 2015 at 5:40 pm #

    Thanks, John. I had never thought about what you mentioned in the clarification, so thanks!

  12. Robert Koch April 1, 2015 at 3:09 pm #

    Hi John, Question 1 confused me. If Mary could verify with Jim that his post was still listed on the opportunity record, then how could she not have access to that opportunity record?

    • JohnCoppedge April 3, 2015 at 5:36 pm #

      Very good point Robert. I’ve reworded this question and clarified the issue Rena pointed out above as well.

  13. Rena Bennett-Dellwo March 26, 2015 at 5:51 pm #

    Please clarify what you mean by “However, you can post either to a group or a record, not both.”

    • JohnCoppedge April 3, 2015 at 5:35 pm #

      Hi Rena – thanks for asking for clarification here. This statement needed to be updated, as this is now possible. Apologies, I missed this in the site update.

  14. Kaira Bergstra January 13, 2014 at 3:07 am #

    The link tree only has four items under Chatter:

    Global Search & Sidebar Search
    Feed Tracking & Security
    Chatter: Quiz
    Chatter: Feedback

    Compared to all the sections available if I click on the main Chatter page, this list seems incomplete. Someone may not notice the other sections.


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