Certified Administrator Study Guide

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108 Responses to “ Certified Administrator Study Guide”

  1. cliffcarpenterjr December 12, 2017 at 3:07 pm #


    I have been trying to purchase via PayPal for two days and I keep getting, “Things don’t appear to be working at the moment. Please try again later.”.


    • JohnCoppedge December 12, 2017 at 6:34 pm #

      Hey Cliff,

      The connection to paypal is currently down – thanks for pointing this out. I will am working on a resolution but it will take a few days. You can pay via credit card if you’d like or use the contact page and I will invoice you directly through Paypal. Apologies for the inconvenience.

  2. October 16, 2017 at 8:09 am #


    Is there a coupon code currently available?


  3. huijuanpei August 31, 2017 at 1:35 pm #

    I tried to purchase the course, had payment error as card declined with two different cards.

    • JohnCoppedge September 5, 2017 at 12:39 pm #

      Just double checked and I’ve had many transactions coming through- can you try to check out using paypal (no login required)?

  4. OSRPavithra July 26, 2017 at 5:48 am #

    Hi John,

    Is the study material sufficient to prepare for Admin201 examinations. A little apprehensive at the moment though I’ve read all the wonderful comments. Should one also have a working project experience before taking the certification or should just the study materials do?

    Regards ,

  5. david rivas June 5, 2017 at 1:42 pm #

    When I try and buy the $40 package it says “You don’t have access to purchase this item.”

    Can someone please advise, I’d like to get full access to the content. Thanks

    • JohnCoppedge June 5, 2017 at 1:45 pm #

      Did you already purchase access some time in the past? That’s typically the only reason you’d see that message.

  6. ppari88 May 23, 2017 at 3:06 pm #

    I have tried about three times to make a payment for the study guide, but have not been able to do so. It keeps taking forever to process. Please advice, thank you.

    • JohnCoppedge May 23, 2017 at 3:55 pm #

      There are two payment gateways configured (paypal and credit card)- have you tried both? I’m seeing transactions coming through

  7. mitchand May 11, 2017 at 12:13 am #

    Where I can find the coupon code for purchasing? TIA.

    • JohnCoppedge May 11, 2017 at 11:36 pm #

      No coupon out at the moment but you can sign up via the newsletter if you want to get notified of one

  8. bsievert February 18, 2017 at 2:16 pm #


    I am getting an error message when trying to purchase the study guide. The error says:

    ERROR: There was a problem sending your credit card details to the processor. Please try again later. 1 Array ( [action] => checkout [txn] => gsi [mepr_process_payment_form] => Y [mepr_transaction_id] => 21762 [mepr-cc-type] => amex )

    • JohnCoppedge February 18, 2017 at 3:14 pm #

      There was a problem with the paypal gateway; I’ve removed paypal for now. I just verified that the credit card option works correctly, please let me know if you see this error again. Thanks!

      • monomitb February 18, 2017 at 6:08 pm #

        The error is still there,I just tried visa+mac+safari

        • JohnCoppedge February 18, 2017 at 7:22 pm #

          Hey Monomit – just got a patch to fix the payment gateway issues. Paypal is enabled once again- I just tested a live transaction successfully.

          When checking out, can you select Paypal- if you don’t have a paypal account, then click the “Pay with Debit or Credit Card” below. Paypal will manage the transaction, that will let us rule out any issues on this site itself. Thanks for your patience.

  9. monomitb February 17, 2017 at 10:42 pm #

    Hi,Is your payment system down?I am trying to purchase material for salesforce admin certification.

    • JohnCoppedge February 18, 2017 at 2:35 am #

      Are you using PayPal or credit card? I’m seeing transactions come through but will take a look.

      • monomitb February 18, 2017 at 5:06 am #

        Credit card,through a safari browser on Mac .


        • JohnCoppedge February 18, 2017 at 3:15 pm #

          Just double checked with a live transaction – credit card gateway is working. Paypal has been disabled for the moment.

    • JohnCoppedge February 18, 2017 at 3:42 am #

      Credit card should work just fine- I did find an issue with Paypal and will be working to resolve it as quickly as possible.

  10. archita@kns January 11, 2017 at 6:20 am #

    Hello John,
    I hope you are doing good.
    I am trying to purchase the Admin study-guide from last 2 days through Paypal. But every-time i click on “Purchase”, it showed me this error:
    There was a problem with our system: The connection to PayPal failed. Please come back soon and try again.

    Now this Paypal option is disabled. please help me to get through it.


    • JohnCoppedge January 11, 2017 at 2:31 pm #

      Hi Archita – I hope to have the paypal option back up and running shortly. Unfortunately you will either need to use a credit card or wait for the paypal gateway to come back online.

    • JohnCoppedge January 16, 2017 at 3:35 pm #

      Paypal is back up!

  11. swarok October 27, 2016 at 4:13 pm #

    Hi John,

    If I purchase the study guide full version today, how long it will take me to access the full version?
    Thank you

  12. EESHA October 27, 2016 at 10:27 am #

    HI JOHN,



    • JohnCoppedge October 27, 2016 at 10:38 am #

      Hi there,

      Yes I believe the site will certainly help- think back to any knowledge/insights gained from the free sections. You will need to work quickly to make it through the rest of the sections in 3 days, but I suspect it will help significantly in the end.

      Good luck!

  13. EESHA October 27, 2016 at 12:29 am #


  14. Chandana October 18, 2016 at 5:44 pm #

    Hi John,

    When I try to purchase the study guide, it’s asking me for the CVC CODE.

    Can you please help .

  15. Bhagyasree October 13, 2016 at 9:21 pm #

    Hi John,

    I have studied lot of stuff online and did some practice exams also where I could score 30 out of 60. Will the data in your site will help me scoring the required marks to clear my certification.
    Let me know how I can complete this course with in a month.

    Thank you.

  16. Svi September 24, 2016 at 10:43 pm #

    Hi John,

    Do you offer any coupons at this time?

    Thank you!

    • JohnCoppedge September 26, 2016 at 6:52 pm #

      Not currently, sorry!

      • Svi September 26, 2016 at 9:16 pm #

        Hi John,

        I just purcahsed the paid version, but I am where will I find the paid version. I was trying to navigate through the paid version, but didnt find that. Could you please let me know where do I find that link?

        Thank you.

        • JohnCoppedge September 26, 2016 at 10:02 pm #

          Hi Svi,

          It is all one site- once you’ve paid the navigation is the same, but you will be able to access all content on the site.

          Thanks for purchasing!

  17. @didoo August 20, 2016 at 5:26 pm #

    Hi John

    Any coupon codes at the moment?


  18. Dave Piotrowski May 11, 2016 at 1:23 pm #

    Hi John:

    I am trying to purchase your study guide but I keep getting a username error that I already have an account under my email address. I did take the SF 5 day class and have usernames for previous practice environments but they have expired. I am logged in under my brother-in-law just to post this comment for help. My affiliated email address is Can you help me so I can purchase your guide? Thank you.

  19. nidhikasetty April 14, 2016 at 9:18 pm #

    Hi John,
    Do you have any coupon codes running at the moment? And is this up to date for spring ’16?

  20. leandrow February 22, 2016 at 4:14 pm #

    Hi, is this up to date for Spring’16?

  21. Ron B December 15, 2015 at 3:28 am #

    Hi John

    I tried to purchase, but comes up with this safety message. “This server could not prove that it is; its security certificate expired 4 days ago. This may be caused by a misconfiguration or an attacker intercepting your connection.”

    any idea why I’m seeing this?


    • JohnCoppedge December 18, 2015 at 7:37 pm #

      Hey Ron,

      The certificate expired, sorry about that. It has been renewed, all set now!



  22. ishabvishnu October 20, 2015 at 12:44 pm #

    Is the material for Salesforce Certified Administrator (SU15)exam. Thankyou.

  23. ballu October 6, 2015 at 1:18 pm #

    DF15 seems expired – Could you extend this coupon code for some more time pl?

  24. September 11, 2015 at 9:17 pm #

    What is the Coupon Code?

  25. September 4, 2015 at 7:06 am #

    how to pay in indian rupees(INR )?

  26. walders July 13, 2015 at 7:37 pm #

    I entered my credit card information, pushed purchase, and it returned me back to this page without any notification telling me if it worked. I haven’t received an email and I don’t have access to the rest of the study guide. Did I do something wrong or does it take a while before it registers me?

    • JohnCoppedge July 15, 2015 at 7:00 pm #

      It must not have gone through – the transaction should take place immediately. I will double check that everything is operational, you could try completing the payment through paypal as well (which also accepts credit cards).

  27. Frans R. Lambrechtsen June 23, 2015 at 3:44 pm #

    So the guide is tailored more for online then? (Was thinking of adding in some old school hard copy study, but….)

  28. Frans R. Lambrechtsen June 23, 2015 at 2:55 pm #

    I became a CoD member a few years ago. I tried to purchase a copy of the Study Guide this morning. Result: “You don’t have access to purchase this item.” Am I out of luck?

    • JohnCoppedge June 23, 2015 at 3:23 pm #

      That should mean that you already purchased and do not need to purchase again – if you have access to the quizzes in the paid sections then you are good to go!

  29. June 16, 2015 at 6:39 pm #

    I paid $40 for the material and received a confirmation email in May, but I am unable to access the purchased content today. Am I missing something on the site or elsewhere that is needed for consistent “full” study guide access?

    • JohnCoppedge June 16, 2015 at 10:59 pm #

      You have two accounts – the paid account is registered to your gmail account 🙂

  30. Maria Rajpoot April 27, 2015 at 8:56 am #

    Hi John,

    How much time do you think it takes to cover all content from this site to prepare for the exam? Assuming 1hrs study time everyday. Just need to get an idea, I understand everyone is different with different levels of experience.

    Also, when will it updated with spring 15 release?


    • JohnCoppedge April 28, 2015 at 2:53 pm #

      I don’t have a direct gauge – weeks to months depending on time, completeness of prep, experience, etc. Around 2-3 months should be a reasonable goal.

  31. Saras C April 4, 2015 at 3:47 am #

    Hey John,

    I intend taking my administator certification exam in 2 weeks . If I purchase the study guide from here, will that help me get through the exam. Please suggest how do I go about studying for this exam. Thanks

    • JohnCoppedge April 4, 2015 at 5:32 pm #

      There are several free sections for you to get a feel for the site before you buy. Study each section, make sure that you understand each object, and then use the quiz in the end to validate. Experiment, and play in your dev org. There’s isn’t a magic formula – spend the time to learn how Salesforce works and generally speaking you will do well. Good luck!

  32. Melf Hauck March 26, 2015 at 9:25 am #

    Hey John,

    I worked through the free parts of your site and it is all very good explained!
    Now I would like to purchase for the rest of it.
    I have an offer of my company that they would repay me the costs.
    Therefore I need a bill.
    Is this possible?

  33. Sarika Shah March 2, 2015 at 6:50 pm #

    I am having difficulty in processing payment. Any help?

    • Sarika Shah March 2, 2015 at 7:08 pm #

      When I select paypal then it takes me to paypal login screen but it won’t submit as if that button is not working…

      • JohnCoppedge March 3, 2015 at 6:04 pm #

        Are you sure you have everything filled out? I have several paypal transactions going through as of today, so the gateway appears to be working…

  34. Stewart Dickison March 1, 2015 at 12:20 pm #

    John – can you confirm if my attempted payment has gone through? The site seemed to “gloss” over the payment once it was made with no confirmation of acceptance or change to what I can access on the site. I’m therefore reluctant to attempt another payment until I know the status of the first attempt. Thanks.

    • JohnCoppedge March 3, 2015 at 6:03 pm #

      I think I posted to the other comment – the payment did not go through. I would try selecting paypal instead on check out, you use a credit card there as well.

  35. Nicole Smith December 1, 2014 at 4:29 pm #

    I’m trying to purchase the winter release study guide and it says I don’t have access to purchase.

  36. Grace Tan October 20, 2014 at 8:45 am #

    Hi John, how secure is this page especially when inputting payment details?

    • JohnCoppedge October 20, 2014 at 12:52 pm #

      Uses SSL direct to a payment gateway (Stripe); no credit card details are stored on this site. If you concerned, you can always use the paypal option (which will let you pay with a credit card) and processed entirely on paypal’s site.

  37. Ranjana Joshi October 3, 2014 at 6:55 pm #

    I am new to Sales force admin, would like to get my salesforce admin certification beginner level, does this course contain practice exams and other course material required to clear salesforce certification. How many practice tests does this study guide have


    • JohnCoppedge October 6, 2014 at 5:15 pm #

      You can sample how this guide is setup by setting up for a free account. Each section has practice questions, and there is a final practice exam of 30 questions at the end. This is designed to be a study guide, the focus is more on what to learn and how to learn it than strictly practice Q’s. Hope that helps.

  38. Rosalin Charath September 27, 2014 at 5:37 pm #

    Hello, I just purchased through Pay Pal but when I am trying to access some of the info, it is asking me to purchase it. How long it will take for me to see the purchased information. I tried logging out and log back in.

  39. Daniel Watson July 21, 2014 at 6:50 pm #

    Hey John,

    I wanted to see if you had plans on updating the guide to reflect new materials from the Summer ’14 release since I plan on re-taking the exam in Aug. My understanding is that the exam doesn’t change much between releases because the core concepts to get Admin 201 certified are the same regardless of the new features released. I’m pretty confident that your guide’s going to help me based on the material covered here and my experience from taking the exam once already, but what are your thoughts regarding future revisions of your guide?

  40. Mugdha Ralegaonkar July 14, 2014 at 6:53 am #

    Hi John,

    Very useful site for certification preparation. Thanks a lot!
    Quick question, Can I pay for the guide with any other payment mode? do you sell this guide on etc?
    For certain reasons I can’t pay by credit card so need to know if there is any alternative.


  41. Shivani Arora July 2, 2014 at 10:19 pm #

    Hi John. I’m preparing for DEV 401. Does this guide help me in DEV 401 preparation?

  42. malcolm ov May 31, 2014 at 12:24 pm #

    hi john, i have just paid $40 for the material and received a confirmation email.
    however – i still get “you do not have access to purchase this item”???
    am not sure what am meant to be seeing as well, any help will be apreciated

    • JohnCoppedge May 31, 2014 at 3:05 pm #

      Hi Malcolm – your transaction was successful. You do not need to purchase any items, you now have access to the entire guide. Please let me know if you have any problems accessing materials.

  43. Alok Jain May 21, 2014 at 6:09 pm #

    Is this $40 guide good for 401 certification?

    • Trivenn Mudivarthi May 29, 2014 at 5:10 pm #

      No. Its 201 Only

      • October 20, 2015 at 2:29 pm #

        then what i need for 401, do u have any other study guide for 401?

  44. Colleen George April 29, 2014 at 2:59 pm #

    Hi John,

    Is it okay to purchase the study guide now, if it does not include the Spring 14 release? Will the changes be that drastic if I sit for the exam within the next month or so? I am eager to start preparing for the exam and would like to know whether I should wait for the updates from Spring 14 before purchasing this study guide.

  45. Amy Letcher April 10, 2014 at 10:09 am #

    Hi John,

    When do you expect this to be updated to include Spring 14 release?


    • JohnCoppedge April 11, 2014 at 3:50 pm #

      I don’t have an exact date – within the next month probably. I have already reviewed the update, just a matter of plugging into the site.

  46. Cooper Miller February 23, 2014 at 10:18 pm #


    I’m about to purchase the guide and continue down the path to certification. Loving everything I’ve seen so far. I know this guide covers some of the information but do you have any future plans to develop a comprehensive guide for the Advanced Admin Exam or any of the other certifications for that matter? Hoping the answer is yes!

    • JohnCoppedge March 8, 2014 at 7:29 pm #

      At some point I may develop additional guides, but I have no immediate plans. It takes a tremendous amount of time that I don’t have currently!

  47. Jonathan Rhett Bolton February 18, 2014 at 6:26 pm #

    John, A friend of mine form the office recommended this service. She was able to get some sort of discount because she didn’t pay the full $40. Is there any way to get some sort of discount?

    • JohnCoppedge February 19, 2014 at 5:08 am #

      There are no coupon codes running at this time and no plans to run in the future. However, if you sign up you will be notified via email if that changes. Thanks for the inquiry!

  48. Patrick Burnette February 14, 2014 at 5:45 am #

    How do I obtain a coupon code and what will it offer me? I have found your site to be most helpful in preparing for the admin exam. thanks

    • JohnCoppedge February 19, 2014 at 5:08 am #

      There are no coupon codes running at this time and no plans to run in the future. However, if you sign up you will be notified via email if that changes. Thanks for the inquiry!

  49. Kym Bridgers February 3, 2014 at 9:07 pm #

    does this guide have the most current release information?

    • JohnCoppedge February 4, 2014 at 3:24 am #

      Yes this site is updated to reflect changes to Salesforce – the last full update was for the Winter 14 release.

  50. Sue Monk January 28, 2014 at 11:13 pm #

    Hi John
    Does your study guide also cover questions in the Advanced Administrator exam?

    • JohnCoppedge January 28, 2014 at 11:17 pm #

      The only guide published today only covers the administrator exam. This guide will help with the advanced admin guide, but will not cover all of the materials.

  51. VAIBHAV OBEROI January 18, 2014 at 1:34 pm #

    Hi John,

    I am preparing for the Admin 201 certification and find the content on your website to be very succinct and extremely useful.

    Before making the purchase would like to confirm if there any expiry associated with this?

    Look forward to hearing from you.



  52. mounika boppudi December 10, 2013 at 3:16 am #

    Hi John,

    I just want to know whether the above study guide has all the content or it is having only particular content.
    Please let me know asap.


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