This practice exam is intended to gauge your preparedness for the real exam. I encourage you to take this exam after you have completed preparing for the official exam. However, you can retake the exam as many times as you’d like.
This is a half-length exam (30 questions). The makeup of questions should represent a similar concentration of each topic as you will find on the real exam.
To view the remainder of this content, you must purchase the Salesforce.com Certified Administrator Study Guide. Please Login or purchase the study guide.
I failed the real Admin exam today for the second time. This test is impossible. I feel like jumping off a bridge. F being a Salesforce Administrator.
What were your scores by section? Is there anything I can do to help?
I know several folks that have passed the exam on their third attempt. I know it can be very frustrating – and it can be very time consuming to prepare for the exam, but is definitely achievable.
My scores were terrible. I studies every single day for hours for two and a half months. The questions on the real exam were so much trickier than any practice test I’ve taken. I have another exam scheduled in the beginning of January. I hope that’s enough time to study for it.
Standard and Custom Objects: 22%
Security and Access: 55%
Workflow/Process Automation: 40%
Service and Support Applications: 62%
Data Management: 66%
Activity Management and Collaboration: 50%
User Setup: 66%
Desktop and Mobile Administration: 50%
Organization Set-Up (Global UI): 100%
Analytics – Reports and Dashboards: 83%
Sales and Marketing Applications: 50%
Thanks! Going to reply offline to see if I can help.
What was your score on the practice exam? How many studying hours did you put in? I’m asking because my test is next week.
Thanks for a great site. I have a suggestion.
On question #26, I love editable List Views however I chose reports because there is no default Lead Status choice of “Open – not contacted” and you did not provide that as information in the setup for the question. If you had, it would have given away the answer. So perhaps you could come up with a different example that is not dependent upon a custom Lead Process picklist option….. Just a suggestion.
This question is throwing me off. I just did Lead Conversion and Task was by no means optional on default Lead conversion page. Opportunity has checkbox to avoid creating it. Task was required. Contact and Account are created because that is normal process for SF. Am I seeing this wrong? I guess all are on by default but opportunity can be turned off.
When a lead is converted, what records are created by default? (Select 3 answers)
When a lead is converted, by default a contact, account, and opportunity are created. A task can be optionally created as well.
I just got the same answer wrong! I thought that Tasks, Accounts, and Contacts were created by default. According to SF documentation though (dated Winter ’18) the correct answer is Contacts, Opportunities, Accounts. I just hope I can unlearn Tasks and learn Opportunities before the test in two days!!! https://help.salesforce.com/articleView?id=faq_leads_what_happens_when.htm&type=5
Luck I didn’t see this question on my exam on Friday however I did see a lot of word for word questions on the actual exam. I’ve passed it this site helped a lot in combination with Mike Wheeler from Udemy.com whose 2 courses I got for $20 USD they were on sale. If you buy Mike’s guide to cert admin make sure to put speed to 1.5X otherwise it is too slow.
Thank you for your answer that makes sense if the exam were to be updated for Winter’18.
And that is the way we, as Certified Instructors for Salesforce , have been taught to teach this. We have a Knowledge Check question on this Module that specifically asks this question and the correct answer is only Contact and Account are created by default. Oppty is optional as stated in the comments here.
Thanks – I’ve updated this question
I’m trying to access the free trial practice exam which is supposed to be 30 questions or half length. I have clicked on the link for “Practice Exam” but nothing happens. I want to get a sense of how the questions are written before I purchase a membership. Can you direct me to the correct area on the website?
One of the practice exams in the earlier sections will have questions
Can you help me answer this question?
What can an admin configure for users on the search results page?
a. Columns displayed for each object
b. Filter by which users can narrow down results
c. Number of records displayed for each object
d. Fields being searched on for each object
e. Objects included in the search a. Columns displayed for each object
“sales operations person to have access to have modify users” on question 19. Please correct typo.
Sorry where’s the typo?
Thanks for this amazing resource! I passed my Salesforce Administrator exam today.
The difficulty level of the exam was average. There were some questions which really threw me off.
[edited by request]
I would advise others preparing for the exam to focus on understanding the concepts. You will fail if you don’t know the concepts fully and just memorize stuff.
John, I am looking forward to courses for Sales Cloud and Developer exam on your new website.
Sent you a private feedback John. Please take action on my concern mentioned in the feedback.
Updated – thanks for the heads up 🙂
And congrats on passing!
John, left you another private message (feedback). Waiting for your reply. Thanks a lot!
Hi John (All),
Is there any current/updated information about the amount of Lightning covered on ADM201?
I’ve heard lightning coverage is quite minimal today although I expect that will change. I’m in the process of retooling the curriculum to more heavily weight it but from what I’ve heard you’re Ok in the short term.
I passed the certification this morning! Thanks to you and this site for all the information!
Congrats Sam! Thanks for sharing!
Are validation rules also enforced when using Data Loader through the API?
Also regarding question 22, I’m not sure I agree with the answer based on what I’ve learned so far. Its seems creating two profiles would solve this problem better than with sharing rules. It seems using profiles over sharing rules requires less configuring, and is easier to update in the future. Isn’t it best practice to use sharing rules only when needed? Of course this is a bit subjective as it is a balancing act depending on a real life situation. Or perhaps it is better to look at it strictly between object vs record access privilege, making sharing rules the clear choice. But not so clear because profiles can still accomplish it right?
Yes validation rules are enforced through the API
Profiles and sharing rules do very different things – sharing rules are designed to expand record level access. Profiles are used to grant field and object access. So you have to choose the right tool depending on what type of access you need to grant. Most of the time they cannot be used interchangeably.
Is there a full length practice exam or sample questions I can access through my subscription account.
I remember there was a mention of bulk test prep material when I upgraded to a paid account. Would you mind guiding me on the same please.
There is a half length (on this page) – there will be additional exam content in the future but that’s what’s available now
Hi John, may I ask why A is not right ? Thanks
The support team wants to ensure that the field “Case Origin” is populated prior to a case being closed. How can this be achieved? (Select 2 answers)
A. Create a workflow rule to set the value in the case origin field when case status is “Closed”.
B. Configure the support settings to ensure that case origin is required when a case is closed.
C. Create a validation rule to ensure that case origin is not blank when the case status is “Closed”.
D. Set the case origin field to required on the case closed page layout
I’ll think about the wording for this one – the idea behind the question is that you want the user to choose the value which is not 100% clear. Thanks for pointing this out.
What is the difference between C and D
3. When a user clicks on a dashboard component, the results displayed within the report are different than those displayed on the dashboard. Why would this occur? (Select 2)
A. The dashboard has met its maximum data threshold.
B. The information displayed on the dashboard component is out of date.
C. The dashboard is configured to run as the logged-in user.
D. The current user is not the running user of the dashboard.
C is referring to a dynamic dashboard which will display results based on whoever is logged in (this is how reports work)
A “running user” is the default dashboard setting, which specifies a named user. The dashboard results will be displayed based on the named user (the credentials supplied to determine the results that feed the dashboard). D is describing a scenario where a running user for the dashboard is specified, and the user logged in currently is someone else.
can you please explain number 24 on the practice exam. I am not sure how A is the correct answer.
Sorry, which question?
#25 on the practice exam
Could you pop the body of the question in here? I’m not sure I’m seeing the right question
25. The customer service team in your organization wants to capture emails sent to email@example.com as cases within Salesforce. Attachments up to 5 MB must be supported. Which of the following features is ideally suited?
Salesforce for Outlook
Got it – the on demand version requires less complexity to configure. On-demand email to case will allow you to configure global addresses so that customers can reply directly to the inbox address e.g. firstname.lastname@example.org – salesforce will then take the email content and add that to the case.
Email to case is designed to do this- however, the on demand version is entirely cloud based (while email to case requires a software install). Since the requirements in the question don’t mention privacy concerns (e.g. email inside your network) or >25MB attachments, email to case on demand would be the best fit.
For the first question- why isn’t B correct
When do activities appear under the “Activity History” section of the page? (Select 2 answers)
A. Once the task status is complete.
B. Once the event status is complete.
C. Once the task due date is passed.
D. Once the start time of the event has passed.
Task status drives completion – event status is based on time
I bought but the content is not available for me to use
Can you please send the reciept to the support email on the contact page – we’ll get it sorted
I took the practice test and instead of my score, I received an error. I took it a second time and tried to duplicate my answers but I think I switched some. . Could you please Look at the the answers I submitted the first time and email me my score? thanks
Sorry for the late reply – 22/30 77% … a good indicator
Hi John, can you explain why Report isn’t the best answer for the question #26 ? (The inside sales team frequently follows up with open leads that have not been contacted within the last 14 days. What feature of Salesforce can be leveraged to enable the team to quickly identify and contact these leads?)
Is it because a report does not notify the reps upon it’s update?
Reports can do this but aren’t designed for quickly taking action on records; they are more designed for summarizing records. This is a question about which answer is “most right”
Awesome! Thanks a lot!
I read the following paragraph on online notes:
1. Deleted fields will cause definitions to be deleted (permanently after 45 days)
2. Deleted fields still count until it’s permanently removed from the recycle bin. 15 days in recycling bin.
3. The “recycle bin for custom fields” feature gives the administrator 45 days to restore the field
Can you please explain how long Deleted Custom Fields stay in Recycle Bin. Is it 15, 30 or 45 days.
Is there a separate Recycle Bin for Custom Fields or Custom Objects
15 days https://help.salesforce.com/articleView?id=fields_managing_deleted_fields.htm&language=en&type=0
Which statement is true regarding an approval process? (2 answers)
a. A delegated approver can reassign approval requests
b. An approval action defines the result of record approval or rejection
c. An assignment rule defines the approver for each process step
d. The approval history related list can be used to track the process
Please let me know the right answers and why.
I think B and D are correct answers. Double check with John C.
Refer to: https://help.salesforce.com/articleView?id=approvals_approval_history.htm&language=ru_1_2&type=0
On question 3, the VP of Sales (likely) sits higher in the role hierarchy than an Account Executive. Wouldn’t their position in the role hierarchy give them access to all records owned by the Account Executives?
The question order is random so unfortunately it is hard to trace it back… may consider making it a fixed order for that reason
I think this question has a “NOT” in it… yes role hierarchy would inherit access
Got 23 out of 30 ~ 76.67% correct. Not sure if that makes me ready for the cert test, but I like to think that its a good start.
Anyways, I had a concern with question 25. The email-to-case question. I understand the difference between email-to-case and on demand email-to-case, but what in the question is supposed to lead me to ‘on demand’ vs. ‘normal lead to case’?
On the certification exam, do the questions indicate how many correct answers you need to choose?
Standard report types include the “Primary Competitor” field, but do not include the primary competitor’s website. How can the marketing team generate a report with the primary competitor’s website URL included? (Select 2 answers)
Or would it be open to mult-select answers for all questions?
I hope my question is clear.
Yep it should tell you how many answers are valid
Hi my exam is going to be based on the winter 17 release. so i’m wondering if the exam questions will mostly be about
Lightning ? Im very familiar with classic , but my current skills in lightning aren’t as good. im a bit worried that most of the questing will be based on the lightning experience and me failing the exam. even this study guide is for the most part based on Salesforce classic
Just took the exam today (and passed). I had zero questions that mentioned lightning experience with the W17 release.
Congrats! Awesome to know, thanks for sharing
Thats good to know. congrats !
Just a note as well- search “lightning” in the official study guide. Not mentioned. Do expect that will change though.
my exam is on the 31st oct 2016,do i need to go through the release notes as my exam is based on SU16 ,would I get any questions referring to winter 17 release???
You should not – SU means summer
I scored 90% on your mock exam, but unsure why I got the below wrong.
Surely you would set this up through the Trusted IP Ranges in Network Access and not the Login IP Ranges on the Profile?
27. The IT staff within your organization would like to ensure that users can only login to Salesforce from authorized buildings, corporate locations, or through the corporate VPN. How can this be enforced in Salesforce?
Trusted IP Ranges
Activation IP Addresses
Login IP Ranges
Each location would have a set of corresponding IP address(es). Login IP Ranges are then used to prevent users from accessing Salesforce outside of these specified addresses.
Trusted IP ranges will bypass activation – login IP ranges PREVENT access from other IP ranges.
I am still confused about the explanation. What is the correct answer and why ?
Can you also explain the difference between
Trusted IP range
When computer activation is needed
Login IP Ranges – this would prevent connection except from specified ip addresses. When you connect to VPN this can change your IP address to work appear as if you were in a corporate location
Thanks for the clarification – worth adding to your coaching that Trusted IP’s bypass activation/security tokens – also good to remind us re Network Access vs Profile.
This would all be easier if you were the one writing our certification exam questions 😉
John, thank you so much for all the material. I just scored 83% on this test and feeling confident for the actual exam. I do have a disagreement on one particular question (#28, about London office) but don’t want to discuss it in open not to provide spoilers for others. Would appreciate if you could contact me directly for a brief exchange of ideas on the topic.
“Which of the following is NOT a valid report type?”
should read “report format”
Very good study guide and worth the small outlay. Having been through the 30 Question Quiz achieving 75% has given me some well-needed confidence.
Some stinky questions in there to test the grey matter, so hoping that these reflect the standard on the real exam (in a few days time). After months of pontificating I just need to crack and do it… Another set of questions to make it a “full” set of 60 would be useful as a simulation of the real thing…
First, thanks for a great study guide! The only suggestion that I could make about the practice exam is that when the answers are presented, the category that the question pertains to should also be listed.
Honestly though, that’s “splitting hairs”. The value of the guide far outweighs its monetary cost!
I am trying to take exam. It doesn’t allow me to take it. Everytime I click on that link, it gives me this message “To view the remainder of this content, you must purchase the Salesforce.com Certified Administrator Study Guide. Please Login or purchase the study guide.”
I am already loged in.
Hi there- you must be logging in from an account that has not purchased the guide. Please feel free to purchase or use the support page to provide your transaction details and we’ll get it squared away. Thanks!
When an account’s billing address is updated, the support team would like the address of all related contacts to be updated to the account’s updated address. How can this be configured in Salesforce?
Answer – This cannot be configured with standard workflow, and would require either process builder or an apex trigger to accomplish.
A standard workflow rule cannot solve this requirement. A workflow rule on the account could not update the related contacts. A workflow rule on the contact could update the address from the account – however, the account being edited would not trigger the rule on the contact to fire. Therefore this would not work either.
Process builder can be used to configure a rule that would meet this criteria, as could apex code.
Query : how to identify it is not possible through standard workflow.
The triggering event for standard workflow would be to create or edit a record – then you can trigger your field update.
However, the triggering event in this example is an update to the account – which could trigger a field update on the account (not the contact). In order to update the contact you would need a triggering event to take place on the contact instead, meaning you would have to manually edit and then save the contact in order for the workflow rule to execute a filed update on the contact.
This is regarding the question : “Your organization’s sales team is split into two functional units: product sales and service sales. Members of the product sales team must be able view opportunities owned by other users in their department. However, each user within the service sales team should only be able to view the opportunities that they own.”
I understand that sharing rules would solve the purpose and not the profile (which I thought .. ) , but what confuses me is the explanation : ” The heart of the question is that it is deriving record level security, versus object level security”. I am unable to identify the part of the question which states that we need to provide record level access , not object level.
As per my understanding, we need to provide access to records user does not own (which is controlled by OWD & sharing rules). Whereas profile determine access to records you own. Please correct me if I am missing something .
You’re thinking about it correctly, and you’re on the right track. The piece that talks about record level security is this: “view opportunities owned by other users” – by other users implies that this is a record level question.
I answered question 19 correctly that Jim can delete opportunities owned by Judy. The result show my answer is incorrect. In you notes you said: Therefore, Jim can delete opportunities that Judy owns. However, Judy cannot delete opportunities that Jim owns.
The system shows the correct answer as :”Judy can delete Jim’s opportunity”. I think it should be fixed. I have a screenshot that I can share with you.
You may have missed the word “NOT” in the question?
“Which of the following is NOT true?”
Your line of thinking is correct though.
Hi John – I just took the exam but it calculated incorrectly. I indeed scored 19 correct (manually counted multiple times to check) but the exam summary only registered 18 correct. Thanks.
Which question did it score incorrectly? There could have been a multi-select where one of the answers wasn’t chosen as well, that can be hard to spot.
Looks like the Practice Exam has the answers already checked when you try to take the exam. Something is wrong!!
This would only be the case if you previously started the exam…
I LOVE that you explain the answers so that we can learn content from the practice exam – not just learn that we had the wrong answers. I take the ADM 201 exam in just two-and-a-half weeks, and this site has been so valuable. Thank you for all your time and effort!
Awesome, thanks Margo!
Heyo, I think I found a minor typo:
“Install an AppExchange package, such as DupBlocker”
Should be “DupeBlocker”
By your own explanation, I think that you’ve got the right answer to #19 incorrectly checked. Your explanation says “Therefore, Jim can delete opportunities that Judy owns. However, Judy cannot delete opportunities that Jim owns.” But the green check mark is by the answer “Judy can delete opportunities that Jim owns.”
And if OWD is public read/write, why is this answer wrong? “Jim and Judy can both edit opportunities owned by other users.”
The key word in the question is NOT- “Which of the following is NOT true?”
Your thinking is correct though!
Hello. The Jim and Judy role question is a bit confusing because it doesn’t look like Jim is above Judy in the role heirarchy: VP of Sales |– Account Executives
To me it looks like they are at the same level.
I added some additional text to make sure that’s clear
Question 30 around account address update updating contact addresses can actually be fulfilled by Process Builder now, so the answer “Development required” is no longer correct
True, updated. Thanks Owen.
Where can I find the practice exam?
On the top of this page
Sorry John but I am not be able to find the link or the questions.
Could you copy the link here?
Thanks a lot!
You need to have a paid account to access the practice exam
Thank you John.
I thought that the first 30 questions were free.
You may want to check out #27. Login IP Ranges are for Profiles and Trusted IP Ranges apply to the entire Org.
What was the context of the question? They are randomly ordered. Spot on how they are configured, the question should reflect this as well. I think I found the question but the answer doesn’t reference how login hours are configured, rather that they are used to prevent login, so I believe the wording on this question is correct.
I had issues with this one as well. I couldn’t figure out why I would need a custom report type if I also had a cross object formula. Record types are obviously a possibility for a solution but it seems not to be a “Best Practice” solution over a simple formula field.
You wouldn’t need both a report type and a custom field – either of those alone would solve the issue (assuming we are remembering the same question :))
Thanks for the reply.
unfortunately I failed the exam this afternoon, but no feedback so I don’t know where I went wrong,
I have decided to go over the bits I wasn’t sure about and then have another go in 2 weeks’
Bummer 🙁 How did you do on this practice exam the first time around? The first thing I would try to do is identify where your knowledge falls short – then focus your time there. Good luck!
passed your 30 question exam, missed 6 purely from lack of concentration.
I have my ADM 201 exam tomorrow and feeling more confident.
Q27. ensuring logins from company premises and through VPN..
why is Trusted IP Ranges wrong
Trusted IP ranges does not prevent login access – it removes the need for computer activation and security tokens. Login IP ranges prevents access.
Are “Recommendations” considered a feature in Chatter?
It would appear so 🙂 http://www.salesforce.com/chatter/features/recommendations/
I got 1 question wrong Question 19. I chose “Create separate profiles for the product and service teams” but your answer says “Create sharing rule”.
does this question mean that Sales team should be able to see Service team opportunities?
The questions are displayed in random order so unfortunately I don’t know which question you are referring to- can you recall the question itself?
Question: Your organization’s sales team is split into two functional units: product sales and service sales. Members of the product sales team must be able view opportunities owned by other users in their department. However, each user within the service sales team should only be able to view the opportunities that they own.
I believe Megha is referring to this question:
Your organization’s sales team is split into two functional units: product sales and service sales. Members of the product sales team must be able view opportunities owned by other users in their department. However, each user within the service sales team should only be able to view the opportunities that they own.
Creating a sharing rule would be the correct answer, since the product and service teams are already setup under separate profiles by the statement “IS split into two functional units.” This is one of the “gotchas” to be wary of.
Thanks Jim for clarifying.
Thanks Jiim- I wouldn’t make the assumption that they are two different profiles necessarily, but I can tell you are thinking the right way about the question. The heart of the question is that it is deriving record level security, versus object level security. The assumption is that functional groups of users have access to read the opportunity object (via profile permission set). However, the way an admin prevents one team from accessing the records of another team is via the use of the role hierarchy and sharing rules. Profile/permission set would allow you to prevent them from accessing the opportunity object, but not control which opportunities they can view. Hope that helps!
Well I passed, completeD the test is 50 mins. Now am seeking for a guide to prepare for Salesforce sales cloud consultant.
Any chance you can refer me to a guide to study?
I don’t have one unfortunately, please post if you find anything good. Congrats!
Hi John, I have my cert exam on 9th and your website has been a great help. Worth every penny I paid for.
I just took this test for the first time and scored – You scored 26 correct out of 30 questions – 86.67% correct
Now, my question – any last minute important notes that I can refer to? Especially since my test will be based on winter ’15 – any important changes that I must go through?
You can review the winter 15 release notes and training. I would do a final pass through all of the objectives, other than that I suspect with that score you are well positioned to pass. Good luck!
Hi John – In the explanation for the question about Chatter, you are stating that “Chatter is enabled org-wide and cannot be turned off on a per-profile or per-user basis.” However, a profile-based roll out of Chatter is possible as described under “Set Up Chatter” ( https://help.salesforce.com/HTViewHelpDoc?id=collab_setting_up.htm&language=en_US).
Thanks Art – the materials were updated but I missed this question. This is now updated.
I plan to take the test tomorrow. I think I am well prepared, I got an 98% on the practice exam. The only thing I am little shaky on is what Salesforce limits I should know?
Is there anyway you could point me in the right direction.
Thanks in advance.
Hope you nailed it! All of the advice is pretty well posted on the site – field limits would be the only thing I might advise you to pay special attention to…
while taking the quiz, one of the question answers came up pre-checked from a previous attempt, no big deal just thought i would let you know
Hrm… haven’t seen that before, thanks for the heads up
Sanity check here re: Question 19:
Can Judy not delete Jim’s opportunities because while OWD is set to Public Read-Write, DELETE and other CRED/CRUD permissions are determined within the PROFILE , and because Judy is under Jim in the Hierarchy, she can’t delete his opportunity?
Second question, which I admit is probably dumb: What is the difference between “Write” (OWD) and “Create” (Profile)?
Never mind on the first part…figured this out hours ago and forgot I’d even posted it till I went through the comments.
As to the second question, I’m good on that one too.
For question #8, why isn’t the answer “Configure automatic duplicate lead blocking.”. Under Setup -> Data.com administration ->duplicate management –>Duplicate Rules-> Leads, you can create rules to block duplicate leads from getting created.
I will update this one. Data.com is an addon license but I can understand how this would cause confusion.
I am not able to access.Please do needful.
You appear to have two accounts – one free and one paid; you will need to login using the paid account. Please use the support page if you need further help.
For Question No 22,
I marked , Jim can delete opportunities that Judy owns.
Results Shows its wrong and correct answer is : Judy can delete opportunities that Jim owns.
But in the explanation it says Jim can delete opportunities that Judy owns ????
The question asks – which of the following is NOT true. Did you potentially miss the “NOT”?
Are the questions all the same each time you run the test I.e. There is only 30 questions and their order just gets reshuffled or are there more than 30 but I just happen to get 30 the exact same as I jumped from 66.69% to 93% though just remembering some of the answers. Also, if the former is true, then would it be possible to add some more questions to the randomiser in case of repeated use of the test?
Yes they are the same – currently 30 total questions. Will likely expand in the future.
John just wanted to comment to say I’ve been using your site for about 2 months now and my 201 exam is tomorrow.
It’s been a god send to be honest, as it’s so hard to find current and good revision material online – I was taking loads of practice quizzes and tests but some were years out of date and were just confusing me! Thankfully I created a linkedin account and some lovely person took their time to advise me to come to your site.
100% agree with some other comments about having more test exams, longer ones with more complicated questions. Also it would be great if you could re-take the test exam at the end of each section or just the one at the end and it refreshes to ask different questions.
Fingers crossed for tomorrow and thanks again.
Good luck on the exam tomorrow! I am in the process of finalizing content revisions for the Winter 15 release, and will look at beefing up content next. Thanks for the feedback.
My apologies, please ignore previous comment. I made a mistake I was looking for red cross signs but for two answers I missed selecting two options. I selected only one.
I just took the practice exam (again). Just noticed that the number of wrong answers is summary results don’t match with the Q&A section. I don’t know if summary is wrong or the Q&A section. “”You scored 26 correct out of 30 questions – 86.67% correct.”” I can’t see 4 wrong answers in Q&A. I have taken screen shots to be sure and if you want I can send them to you.
I think it would be really useful to have a few more sample papers. The questions in here are worded to not cause confusion for the user. However the actual exam has questions which set out to confuse and I think that it would be a great addition to have more on here, so that you can test yourself against these types of questions. I find a lot of past papers online but they usually contain the wrong answers, totally end up throwing you off.
Will plan to expand when I have time – I know this is a common request. One good alternative is to google for questions, but you WILL need to double check the answers.
I just scored 90% on my first attempt at this exam. Just looking for a reality check — is this a good indication I should be ready to take the exam at Dreamforce in a couple of weeks?
Thanks so much to John for putting this site together and keeping it up to date. Couldn’t have come so far so quickly without it!
Scott – I would call that a good indicator. Obviously no guarantees – but those questions should be fairly similar to what you’ll see on the actual exam.
I just checked, i cannot view any content for every content it gives me the same error. I have already purchased the guide. Please help as am planning to take exam on OCt 31st.
You are registered on two accounts. One is a gmail, the other is a hotmail account. The hotmail is the paid account.
I have already purchased the guide. But when I got to practice test it gives me this error.Please help
“To view the remainder of this content, you must purchase the Salesforce.com Certified Administrator Study Guide. Please Login or purchase the study guide.”
HI John, I scored a 73% the first time I took the practice test but my laptop batteries ran out right as I was reading my results. As a result, I wasn’t able to see my score breakdown or what questions I got right and wrong. Do you have access to any score results? I took it this morning 9/21/2014 around 10:50AM. If so, I would be very grateful to be able to see how I did. Thank you.
Sorry for the delax max – there isn’t an easy way to export the data 🙁
For question 30 you could also now do this using a Flow Trigger and Cloud Flow.
Yeah very true
I am not sure of the answer to this question in the practice test:
A custom field “Primary Competitor” (Lookup Relationship to Account) has been added to the account object. The marketing team would like to be able to run a report of all accounts, with their primary competitor’s website URL (this is stored in the “Website” standard field on competitor’s account record).
Standard report types include the “Primary Competitor” field, but do not include the primary competitor’s website. How can the marketing team generate a report with the primary competitor’s website URL included? (Select 2 answers)
Create a custom report type.
Change the report settings to include additional fields.
Add a custom summary formula field to the report.
Create a cross-object formula on the account object.
It says answer is “a” and “‘d”, but I don’t think you need “a”,i.e. custom report type. Just creating a cross object formula should suffice. I just created a Tabular report with Primary Competitor’s website field by creating a lookup on Account to competitor’s Account and creating a cross-object formula field on Account for the website URL. Once I did these two things, I did not need to create a custom report type. Just a standard Account Report did the job. Just added the two fields (“Primary Competitor” and “Competitor’s URL” to the report.
You are absolutely correct – a cross object formula alone would solve the issue. A custom report type would ALSO solve this scenario (without the use of a formula field) – which was the intention of the question. Hope that clarifies!
This foxed me – why a CROSS-OBJECT formula at all, if the competitor fields are already on the account object? Is this a gotcha in that it mentions the competitor’s account record? In which case the record is the same object again, just a different type, not a different object.
What am I missing please? Exam in 3 1/2 hours…..!!!
Either a or d would solve the problem – both are not required. In order to reference the field in a report through a lookup relationship (e.g. Primary_Competitor__r.Website – the primary competitor’s website), you would need a formula field OR a custom report type (the CRT would allow you to pull the field in from the related object as well, but only in a reporting context.
I have the same question as Berglind. The question states that both the “Primary Competitor” and “Website” fields are on the Account object. So how is cross object formula correct?
“A custom field “Primary Competitor” (Lookup Relationship to Account) has been added to the account object. The marketing team would like to be able to run a report of all accounts, with their primary competitor’s website URL (this is stored in the “Website” standard field on competitor’s account record).”
You are pulling the website field from the record via the primary competitor relationship field. Therefore when you create a cross-object formula you are simply referencing the account from the account.
Think of it this way:
I have 2 account records:
1. Salesforce.com (website: salesforce.com)
2. Microsoft (website: microsoft.com)
On the Salesforce.com account record, I have Microsoft listed as the primary competitor. The Salesforce.com account record lists the website as “Salesforce.com” -but I want to display the competitors website on that same record (or within the report).
Salesforce.com – website; Salesforce.com / Competitor: Microsoft / Competitor website: microsoft.com
The competitor website in this scenario is a cross-object formula from the account to the account; it is referencing the data on a different account record.
Hope that helps.
Yes, and am coming back to it after a break. Is there a way to reset the exam to retake?
You will probably need to complete it once – just submit and then it will let you retry it from the start.
The practice exam seems to be prepopulated with answers.
Did you previously start the exam?
Please check the answer of Jim and Judy. My Answer was right. You explanation also says correct answer which i selected but in evaluation it takes another option as Answer….! Q – 21
If I got a 90% on this can I assume I’m ready for the real thing? I have been an admin for a long time but a horrible test taker 🙁
That’s a good indication for sure! 🙂
Just took a test and the summary said I had 2 wrong, but going through my answers, I find only one red x. If you can see my test, what is the 2nd wrong answer? Not a big deal. 🙂
I went straight through, no previous.
Thanks for the site, taking my exam today!
Any plans to add 401 or any other tests?
It may have marked a question wrong if you only selected 1 answer and there were 2 selections required – that would appeared that way.
No plans at this point, although 401 is definitely something I have thought about!
John, great site taking exam tomorrow..still nervous but the site was clearly a great investment for a new admin. i may not pass tomorrow but ill eventually pass ( won’t quit) going forward i plan to re-use your site as part of my refrence tools.
keep up the great job
Good luck Paul, hope you nailed it!
John – good practice exam! I scored an 83% on my first try.
There is a question with an answer that conflicts with information elsewhere on this site.
In the Activities Overview section:
“Events are moved from “Open Activities” to “Activity History” when the end date of the event is in the past. For instance, if an event starts at 1:00PM and ends at 1:30PM, then it will appear under open activities until 1:30PM, and will appear in activity history after 1:30PM.”
When do activities appear under the “Activity History” section of the page? (Select 2 answers)
Once the event status is complete. (indicated as a correct answer)
Once the task status is complete.
Once the task due date is passed.
Once the start time of the event has passed. (indicated as a correct answer)
The second answer is not going to be correct 100% of the time, because when an event has started but is not yet completed, the event appears as Open and not part of the activity history.
Thanks Andrew. I’ve corrected this – once the START time is passed, an event will appear in activity history.
I am unable to access the practice exam, a number of the quizzes, and a bunch of the content. I tried logging out but nothing is helping. Any help would be greatly appreciated as I am scheduled to take the exam on Friday. Thanks!!!
Hi Dale – you need to sign up for full access in order to get to all of the site’s contents. You can sign up through the purchase link here http://classic.certifiedondemand.com/plans/salesforce-certified-administrator-study-guide/
“Events are completed once the END time has passed.” —-> I think that actually events are moved to the History related list after the START time has passed, test it out in your Salesforce org and let me know!
Thanks Roger – you’re right! Updated.
here i don’t see any practice exam link or button ……can you plz tell me how i take this practice exam
…..i shall be thankful to you if you specify direct link to the practice exam……..
Hi Kulwant – you need to sign up for access to the site.
I think this page from the SF Help and Training site suggests a different answer for the following question?
21. Which of the following permissions is required to access data in Salesforce via the Data Loader?
Modify All Data
View All Data
View Setup and Configuration
The Data Loader accesses data in Salesforce using the API – therefore, the “API Enabled” permission is required.
It is possible to have a non-system administrator update data via the API (including the Data Loader), although the average user will likely not be presented the option to download the Data Loader through the setup interface.
Without Modify Al Data permission you can’t use the Data Loader at all according to the page below? Also, I can’t find where it says that the API Enabled permission must be checked to ACCESS data via the Data Loader? Can you post that in reply?
Ron – notice that it says to “access the download page” you need view/modify all data. If you found the installer elsewhere you’d fall in the “to use the dataloader” portion of the table in this help doc.
That page of SF documentation needs to be updated; the data loader is an application and is using the API to access data. Check this page out: http://wiki.developerforce.com/page/Data_Loader
Great questions. Cheers,
Thank you for making this wonderful site. I have registered on this site to get full access and I must say, it is really helpful for the ones preparing for Sales force ADM 201. I will be appearing for ADM 201 exam tomorrow and was looking for some more Exam questions. I went through 30 questions listed on certified on demand site but those are not enough, Do you by any chance have FULL LENGTH TEST (60 Question)?. If you add more unique questions to this site it would really help exam takers to prepare themselves and gain confidence.
Thanks for the feedback, I’m glad the site is helping. I do not currently have a full length exam, although I am considering it for the future. If you go through the quizzes in each section in addition to the final quiz, you should have good overall coverage. Good luck on the exam!
Can you just review the answer to question # 22, is it Judy can’t or Judy can. Judy can not delete Jim’s opportunities is the right answer. Isn’t it??
Correct- the question was a double negative. Which answer is NOT correct? You’ve got it!
Is there a way to go back and review previous test results to see the areas that need attention? Thanks – Derek
Hi Derek – currently, no. I’ll keep that in mind as a request for the future though.
Please check your grammar on question 10.
The questions are randomized – any idea what the content of the question was?
It’s been a week, my session is still not fixed and giving me the same error, and I’d like to be able to take the practice exam. Can you please advise?
Love the rest of the site, but this is disappointing.
Sorry for the delayed reply – yes I am fixing this issue and should have something shortly.
Hi Andrew – this should be corrected now. I removed the time limit, which should allow you to complete/retake the exam.
I am still receiving the following message:
This is a half-length exam (30 questions). The makeup of questions should represent a similar concentration of each topic as you will find on the real exam.
Warning: your unfinished attempt was recorded. You ran out of time and your answers will be submitted automatically.
This exam must be completed in 0 minutes. Click here to start the exam
Are you able to reset so that I can take the practice test?
Hi Sue – sorry about this and the delayed reply. I’ve had an incredibly busy last few weeks. This should be fixed now, please let me know if you still have any problems.
I had to stop the practice exam – had visitors arrive just as I started!
Is it possible to re-take it from the start?
Hi Sue- you should be able to continue where you left off now – apologies on the delayed reply.
Ditto – same as the 4 ahead of me – I had to close my laptop partway through, and then when I re-opened the exam clock had started at the closing time, so I simply kept going, only to be told after the final question that I had exceeded the allotted time. New code update? Thanks for the help.
I am unable to take the practice test a second time, as it keeps locking me out. I took it once before but did not complete the test.
Please could you look into this for me. Thanks.
I also can’t retake the practice test that I started earlier today but didn’t have time to complete. Please check this. Thank you.
What is the message when you are locked out? I will check the exam settings – you should be able to retake as soon as the exam timer completes.
Your unfinished attempt was recorded. You ran out of time and your answers will be submitted automatically.
This exam must be completed in 0 minutes.
Could you remove comments below exam *questions*? Distracting to see a thread below every question as you go through the exam.
That’s not a bad idea – I’ll add that to the list.
Similar to Anita’s experience, my score was not calculated correctly.
Thanks Roger – checking this out again. I may need to replace the plugin… but that would loose the category-based scoring. Will see what I can come up with.
hi John ,
Is it possible that if you click on a box, and later change your mind, and click on it again, so you can click another answer , the test doesn’t update this ?
I got a couple mistakes attributed,where I’d swear i clicked the right answer, but know that I changed the answer on at least one occaision.
Btw, I love the site. And if anything, If anything can be improved I’d be even more greatful for more practice questions.
Great job !
Hi Yuri – it is possible there is a glitch with the test plugin. However, I just tested it and it worked OK for me (accepting the updated answers). If anyone else has this issue please reply to this thread and I will investigate further.
Thanks for the feedback on the site – I’ll definitely consider adding new questions (this is a common request)! Cheers,
Thanks for adding the checks next to the correct answers!!!
My final score mistakenly marked a question I got wrong as correct. I think it was due to the fact that it was a multiple choice question in which I got 1 out of the 2 answers wrong.
Meaning it marked the question as correct even though only 1/2 the answer was correct?
I see it. Thanks for the heads up. Will get this sorted shortly.
Now corrected. Apologies for not catching this last time.
thanks. Trying again now.
According to my results I only got one wrong; however, the stats say I got 19 correct out of 30 questions and that I failed with a 63.3%. ?? Hmm
Weird. Tested and it worked fine for me – but I can see where your quiz results are not reporting correctly. I’ll have to dig deeper. Thanks for pointing this out.
This should now be resolved. Apologies for the confusion!