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Course Questions & Feedback
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I studied the whole classic version for salesforce. Do I have to go through the Beta version as well before sitting for the exam ?
The new site will cover the same material with added content. So if you’re confident on what you learned you should be OK – but if you have time I would recommend taking a look at the new content (particularly security) to see if you get anything new from it.
I preparing for the advance admin , does ur content help for advance admin exam too ?
Are there printouts available of this material, or would I have to compile it myself?
Sorry, there are no printable versions available
Just passed this morning! Thank you so much!
That’s aswesome – congrats on passing and thanks so much for sharing!
Hii john. Just a quick question.
Is the beta version of this site contain different content then the older one? or its just different
regarding the appearance.
Because i already practice few chapters from the older one.
The beta site has updated and new content – relaunch is forthcoming for a single site.
Looking for Salesforce Platform Developer I (Apex and Visualforce) content not sure were to find it,
Is the study guide content strictly written or are there any training videos as well with the paid version?
Primarily written but there is video included with the paid content. Additional content is actively being produced!
Couple of friends are writing admin 201 exam on Oct, 2nd. If someone can share recent dumps – that would be mighty handy. my email address is : email@example.com
Hey John, I have schedules my Salesforce Admin-201 examon Sept 15, which is roughly 3 weels from now. I have no experience in working as a SF admin. Would I need some more time for the preparation?
It all depends – if you are preparing full time and are very diligent this could be enough time.
Passed my ADM 201 – thanks a ton!
Nice work, congrats!
I couldn’t see guide for reports and dashboards which actually weighs 10% in summer 17. Could you please update
Yep there is a full site update in the works that will clearly indicate the weightings and tie back to the official exam study guide
Thanks for the course, I passed my Admin 201 with a surprisingly high score a few days ago and this course really helped me to succeed!
That’s awesome congrats Hollie!
When I close all windows and next day I want to proceed….. is there an easy way to see directly where I left the other day?
If I go to the Study guide on the top left, the popup screen does not show where to go.
Working on a relaunch that will have complete tracking – not at this time though
Hi- I enjoyed this class and it helped me pass my test. Thank you very much! I also have a CISA certification and I want to use this course as continuing education credits. Do you know how many hours are spent on this course?
I don’t know if this course would qualify but the certification from salesforce might?
Passed my Admin exam today, first attempt.
Massive thanks for the time and effort you have been to, to put this guide together. Without this it would have been so much harder to find the information.
I will now put it to good use as a reference tool.
Awesome – congrats! And thanks for sharing!
I’m planning to write the Admin exam in May 2017. Can you please clarify the following
1. Will the exam be on winter 17
2. Does this guide covers all the aspect of 17 for the exam.
Your exam will be spring 17 – I’m working on these site updates and should have them completed shortly. In the mean time I would recommend that you review the spring 17 release notes. Yes this is a comprehensive guide.
May I ask a question regarding lead? If a lead is converted with the Convert button, the original lead does not show up under Tab of lead, However when I manually change the lead status into Closed-Converted(under pickup list checked with Converted), I can see it under Tab of lead. I do not find a field under Object to indicated it is converted or not? Would you like give me a hint how Salesforce knows which record is converted?
I think I get the answer: field as ConvertedAccountId/ConvertedContactId/ConvertedOpportunityId/ConvertedDate under object Lead, which I find under https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_lead.htm. Sorry for post here without further research.
Correct – there is also a new permission to view converted leads, but it needs to be assigned (even to the system admin)
Hello John & CoD community,
John, Thank you this comprehensive resource.
I am stuck on some of the sections here. I believe I am following the study guide properly. What I am experiencing is that when I am reading the information it makes sense. However retaining the knowledge seems to be the tricky part. On many of the sample exams I take I score between 60% – 70%. The post section quizzes on CoD I score in the 75%-100%.
Based on your background and experience what are some way to better retain the info? I feel like I have bumped up against a wall in pushing past some of the material.
Happy to take in all constructive input.
Kiernan, you’re not alone there. I will say CoD is the BEST resource for the Admin exam and the information and explanations are very in depth. It helped me pass my exam (and helps me when I get stuck on stuff from time to time to be honest).
My suggestion to you is hit Trailhead. Find projects or modules that are related to what you are struggling with and get some hands on experience. Based on the content you’re stuck on you may need to tap into another part of your noggin in order to retain it better 🙂
For example, for Sales Cloud Consultant exam I learned a lot of it through memorization and scenarios, whereas platform app builder I needed to do more tinkering in Salesforce and get the creative/hands on side fired up a bit.
Hope that makes sense.
Thank for the input.
Looking for any way to shake it up. Agreed, CoD is the best resource I have found from a knowledge base standpoint.
I just passed my admin exam today and I owe a lot of it to this great resource that you have created (and maintained). I started out as a business user that fell in love with the platform and its capabilities and your site really helped me put together some of the pieces of the puzzle that I was missing.
Thank you for all that you do for the Salesforce community!
Awesome – thanks for sharing… and congrats!
I am curious if you have a study guide for the Advanced Salesforce Administrator Exam?
Not at this time, but stay tuned 🙂
How do I change the currency while purchasing the product?
It will convert automatically on check out/processing
Does this have Salesforce Developer study guide?
Not at this time, maybe in the future – please see the faq
Do you plan to record a series of videos dedicated to Salesforce Lighting only?
Thank you in advance!
I do have plans to incorporate more lightning content yes!
I’ve been told there is a limitation on dependent picklists. We have 12 business units who would like to have field application 2 display values based on what was chosen in application 1. I set up the dependent picklist & it works fine. I set up a record type & page layout for 1 business unit, why can’t I just set a new record type & page layout for each business unit? I would want to do this for leads & opportunities. Am I missing something and/or heading down the wrong road? What would be your path on this?
Don’t want to steal Johns thunder, but I can’t help but try to help out.
So if I understand your question correctly, you have 12 business units who have 2 picklist fields:
Application 2 (Dependent on picklist #1)
You want options in “Application 1” to be limited by which business unit they are working, with, which will drive options for picklist 2, correct?
Yes I have setup the dependency on Application 1 & Application 2. My question is whether setting up 12 records types & 12 page layouts is a good path. Also, why couldn’t I use the same dependent field on each of these & just have different values per bu?
Hi Judy, you can.
First and foremost, ensure the record type & layout is assigned properly to the profile for the appropriate BU users.
Next, go to your object, and click on the “Record Types” related list. Click on the Business unit record type you want to work on (DONT click on “edit”, click the record type label).
Now youll see a list of picklists on that record type that you can edit. You can now associate picklist values with that record type.
For instance, in my org I have a custom object with sales stages that change based on where they are in the process. Once they get to stage 3 and save the record, it fires a process that changes record type & layout, and the 3 previous stages go away and new ones take its place. Its kind of a “hand off” process from a sales rep to a project manager.
Does that make sense?
woops forgot to remind me when comments are added in case you get stuck.
I think this is the problem “There’s a limit of 10 dependent picklist pairs per page. This is totalled across all objects. Thus, you could have five dependent picklists on Account, and five on Contact, but no more. “
Judy, without me seeing your org, its tough to determine why you’re getting that. But it sounds like you created multiple dependencies instead of just one and properly “including” the values based on the chosen values.
Also, I thought of a better way to handle your multiple BU’s instead of having tons of page layouts and record types.
Create a “Business Unit” picklist field with your 12 business units. Create a process builder process for “when record created” with no evaluation criteria. In the immediate actions, set it to “update” record, with formula criteria of the user profile (or however they are partitioned into business units).
So something like
“1”, “Business Unit Name”,
“2”,”Business Unit Name2″,
That way, itll set your business unit name on record create, and then you can make Application #1 picklist dependent on the business unit name picklist, and picklist Application #2 dependent on #1.
Thank you for the advice William, I very much appreciate it.
I’m not quite sure I get what you are saying, how would the following give me different page layouts, fields, picklist values per BU? Wouldn’t I still need record types & page layouts for each bu to display unique picklists?
So something like
“1”, “Business Unit Name”,
“2”,”Business Unit Name2″,
That way, itll set your business unit name on record create, and then you can make Application #1 picklist dependent on the business unit name picklist, and picklist Application #2 dependent on #1.
Will weigh in here.. not sure if this thread is still alive. Could you just have 3 fields?
E.g. Application Type (instead of record type)
Dependent Picklist 1
Dependent Picklist 2
The limitation (10 fields per object) you are referring to is for visualforce pages- doesn’t sound like this limit would apply.
If you want to have record types, then keep in mind you don’t have to have separate page layouts (you could have 12 record types with 1 layout). Layouts are what really introduce maintenance.
Hi John, Just more of a general question that I hope you can give your honest opinion about. I have been in sales for over 20 years (both inside and outside) so I know the importance of a good CRM. I am looking to make a career change. I have a knack for learning new software and Salesforce very much appeals to me. Please be honest…. I cannot afford to take SF classes so I have been trying to learn on my own. I bought some SF admin books and have purchased the SF classes on Udemy. The Udemy videos are good but the instructor tends to ramble. I have also purchased your Certified on Demand program. All of these things are geared toward self study… So my questions….; Can one get certified by self study with really no experience? If not, do you have any suggestions on how to get experience while not in the SF field? Any help or input is very much appreciated!
ypenneau, I dont want to answer for John, but I feel your pain. I only spent 10 years in sales as an outside B2B rep, and it definitely burns you out. Your situation mirrors the same journey I went through. Sick of sales, enjoyed tech/software, couldnt afford the Salesforce U or 3rd party training, and sought options. I even wrote a blog post about my journey, for you itll probably be like reading your OWN story:
You can 100% get certified and learn for free, or very very low cost. John’s site was my #1 source for getting certified along with a few others, but this by far was the best and worth the fee for the lifetime membership.
The certification process, while you can cram for it, really becomes much easier with some hands on training. I can guide you, if you like, in the same fashion I learned (and trust me, still have a lot to learn).
William, Thank you so much for the insight and the link to your story. I am signed up for Trailhead and will utilize that and Certified on Demand as my #1 tools. Salesforce is a great tool and the community seems awesome as well.
ypenneau, connect with me on LinkedIn, I can make other recommendations as well to help you along, as well as certain folks to connect with.
Dude Bill- awesome story. And thanks for your thoughtful responses- completely agree you can self-study very successfully for certification.
I just realized I don’t have my own story posted on this site. How funny. I was in IT, had learned Salesforce in my IT duties, and then was laid off. Within a few months, I had transitioned my career into Salesforce consulting full time. It’s been an incredible journey, and I’m so thrilled that other such as yourself have been able to make the transition as well. There’s no looking back 🙂
I’ve been a Salesforce Administrator since 2011 but never felt the need to get certified. My boss this year told me that he wanted me to get certified, and a colleague told me about your site. I researched it and thought it was a very nicely structured study guide. I spent several Sundays going through the material, but ended up “cramming” the last sections I didn’t get to. I know reporting, so I skimmed that – same thing with a couple of other topics (chatter, content)… I did pass my exam on the first try but I had the most trouble with the sections that I skimmed, relying on just my knowledge from working with it. I summed it up to “I know what you CAN do, but your guide helped round that knowledge out with what you CAN’T do. Make sense? Thank you SO MUCH for putting this together. I would have been super embarrassed to fail my certification after doing it for so long!!
Hey there- thanks SO much for sharing and CONGRATS on passing! As always, appreciate the feedback and glad you liked the format!
Hi John, any thoughts of adding advanced admin? Can’t seem to find a decent resource for content/practice exam
Thinking about it but it will be a while
I just passed the Salesforce Certified Administrator exam. This site was critical to my study and review efforts. THANK YOU!
Thanks for sharing! And congrats!!
I just cleared the ADM 201 exam. This site was very helpful.
I receiving error. Unable to resolve DNS address. Can you take a look at the earliest ? I am planning to take the test this week
FYI not able to watch any videos as it shows this error “Unable to resolve the server’s DNS address.”
Does this cover the latest exam data that is being used? I.e. the Summer 2016 release?
My apologies. I should’ve read the FAQ first! :-S
I see that your mouse pointer turns into a marker in your demo videos. May I know which tool it is?
I use primarily zoom it and camtasia
Thanks to your site, I passed my Admin Certification exam! I took it the first time using only my previous knowledge of Salesforce and some studying I did based on the SF study guide and failed. I signed up for your site, paid the small fee and passed. Thank you!
That’s awesome congrats!
I am new to the site. I am going through the materials, its excellent. I am trying to understand few things: Some of the material you provided has the links to help.salesforce.com, this is the salesforce documentation. There are release notes for spring, summer and winter. If I need any more information regarding anything I go to salesforce documentation ( help.salesforce.com), is that information up to date with the changes that come with release notes?
The documentation pages are always a good resource and are likely to be the most current
How can i get start
and when can i see my session and start learn and get the quizzes
I believe I read somewhere that you are making a similar guide for the cloud consultant exams, is that true? If not, do you know of any other comparable sources?
Not at this time
I have a few new business questions for the Virginia Unemployment office.
I would prefer to eventually discuss on the phone if you would be willing.
If you email me I would be more than happy to provide a phone number for you to call at your convenience.
Couple of questions for you:
1) How soon after a New Feature Releases do you update your mock exam questions?
2) Are there 30 or 60 exam questions? In a post dating from 2014, you mentioned that you were looking into having 60 questions.
1) It varies based on my availability – usually within a few months
2) 30 currently
Hi John! I’m taking the test on Thursday and am finding your site extremely useful! In fact, I’m in enrolled in a course and there’s a bunch of using your guide. On a separate note, have you seen the Spring 2016 Study Guide for the Salesforce Admin Test that Salesforce just released? There is no mention of Lightning and they have something about the “portal” which is supposed to be phased out (replaced by Communities). In addition, they include Mobile Lite (but it has a typo and is listed as “Life”). We are wondering if they made a mistake and posted an outdated guide?
Just took a look and it appears to be corrected: http://certification.salesforce.com/SG_CertifiedAdministrator.pdf
The lightning experience is addressed in the sales cloud section.
Alos portal does appear to be replace with communities… Maybe there was a doc mixup?
Thank you very much… I based my learning on this guide, I took the Admin Certification last Saturday and I passed.
That’s awesome, congrats!!
I heard that the 201 exam is changing on April 1. Is this true? If so do you recommend testing before the change to the new exam or are the changes minimal?
Changes should be pretty minimal- this site is updated for the Spring release (which is what that change over would be referring to) so you’ll be covered either way.
Great thanks! It’s a lot of material and I think I’m going to give myself a few more weeks to study and prepare.
How do I cancel and get my money back? I essentially paid to get links to the free Salesforce help section and YouTube videos. I can find those on my own.
I’m bummed the site is not meeting your expectations, but I don’t think your analysis is completely fair.
1. There is a great deal of content that was produced exclusively for CoD, including practice exams, questions, exercises, vidoes, etc.
2. The information on CoD is VASTLY better structured for exam preparation than trying to hunt down the information on your own.
3. There is a free version of CoD that you can try before putting down any money to try out the format.
I’ll reach out via email to discuss.
I am studying to be a salesforce admin. I have a question. At my current job, when a Sales Rep creates a lead in Salesforce, it automatically goes to another rep. Why is this happening? How can I get this resolved? Whoever creates the lead is the owner of the lead.
It could be a lot of things causing this – lead assignment rule, trigger, workflow rule, process builder, etc. Most likely either lead assignment rule or workflow rule.
I am aware that if the candidate fails salesforce Admin or any certification in first attempt, can retake exam and there is no limit on number of attempts taken by candidate. But does that also reflect in certification? Ex. if I pass the certification in 3rd attempt, will it be displayed on salesforce certificate that I passed in 3rd attempt? Thanks.
To my knowledge that information is only accessible through webassesor (requiring your username and password). The verification site at salesforce simply states if you are certified.
Is this study guide updated ? I am planning to give my certification
Please see the FAQ: http://classic.certifiedondemand.com/faq
I tried to purchase, but comes up with this safety message. “This server could not prove that it is certifiedondemand.com; its security certificate expired 4 days ago. This may be caused by a misconfiguration or an attacker intercepting your connection.”
any idea why I’m seeing this?
The cert is being renewed as we speak- feel free to use the Paypal gateway to sign up today.
The cert is now updated, thanks for pointing this out!
Your guide is excellent, and I was able to pass the 201 exam! I would love to know if you had something similar for the Developer Certification? It didn’t look like it, but wanted to check since your admin course guide was so successful for me. Thanks so much!
No plans to launch any new guides soon- also the dev certification is moving into app builder. Check out the new certs!
Does anybody still work here? I’ve emailed twice. No response
Are you using the contact form? I think there might be a problem. Please email support at CertifiedOnDemand.com.
I’ve removed the contact form for the time being, sorry about that.
This website looks good. I am new to SFDC. Can I only study for SFDC admin or for SFDC developer and SFDC business analyst as well?
Will I get help to explore, understand and learn SFDC? Thanks.
The guide is designed to help prep for admin certification but it will help you learn other areas of Salesforce as well.
Thanks John for your guidance.
Can you please help as to I should start from top left, or the right column? I am missing some things somewhere, and don’t know if I am following a sequence correctly?
Start here: http://classic.certifiedondemand.com/salesforce-com-certified-administrator-getting-started/
Your goal is to meet each of the objectives in the left column – the resources and key facts are there to help guide you in the process. Note that this is a study guide, not a training program. You will need to spend some time working through each point until you fully understand it – this should include practice in your test environment.
Hi John, I purchased the certificate on demand but when I log in, it just brings me to this free study tour page. Could you tell me how to access the study guide ?
If you purchased, then you will have access to the entire guide, free sections included. If you had not purchased, then you would not be able to access the content beyond the free sections.
I work for an organization that lets us access the salesforce documents and study guides for the ADM 201 exam. Are these docs different than the ones I would purchase on this website?
Yes, this guide is different – not associated or affiliated with Salesforce.com
awesome thank you
Thanks John for the reply. Is there any expiration date for the course after we purchase ? Or is it like i can use the course forever. Please let me know
No expiration currently
Is this material updated for this months exam?
Working on that currently – will have a posting when complete. Minimal changes from an admin perspective, any release training not updated in the guide is referenced in the last section to ensure you are covered.
Thanks John for the reply.
I signed up for the free trial and did complete all the steps but i still see the error and is not allowing me to go through the UI scenarios . It asks me to purchase the product or login (Though I am logged in). Do you see any other problem with my account ? Can you let me know if there is any other way I can complete the rest of the course ? I would like to clear my certification by this month end. The site is too good to understand the saleforce but now stuck with this 🙁
Apologies – didn’t read the section. You need to purchase the guide to use the content from UI onward.
I am unable to go through the scenarios in User Interface section and ,any quizes. Can you please let me know if i would need to purchase the guide for that ? I see them to be free but though I am logged in, it says I need to login or purchase the guide. Please help me in this
If you are already logged in, try signing up for the free product – the only way that should happen is if you created an account but didn’t complete the checkout for either the free or paid product.
Please let me know if you have similar study guide for DEV 401, DEV 501 and Service Consultant exam .
I got certified DEV401 in 2012 but it is expired as I was too busy to maintain it.
Should I register for another DEV 401 exam or is it better to get different exam?
No other guides at this stage – I would recommend DEV401 if you are going the developer router, otherwise I would recommend ADM201.
Do you have the Sales force Advanced Admin 301 study material?
Not at this time – no immediate plans
I am unable to login into training module, keep getting same massage “login or buy the module”.
I have already submitted couple of help request.
This was resolved via email to my knowledge. Please let me know if you have any other issues.
Thanks John. It is working now.
The grey text is bit hard on the eyes (at least for me 😉 perhaps the color of the text, especially for the quizes could be changed to black? The grey text and font seem to be an homage to the Apple website, which I appreciate but they use a larger font. It’s a nit of course and while I’ve only subscribed for a day, this seems to be a great help since I don’t have access to a SF org that has premier support where I could take the SF training to prep for certification. Thanks!
This is on the short list of site improvements and a fairly common request. Stay tuned!
Is there a separate section or area dedicated for practice tests on Admin?
I have gone through all sections on your web site and took Quiz in each section, and now I’m looking for practice tests to mimic the actual exam. Where is it or can you provide the link for that please?
The full practice exam is not complete yet – stay tuned, it will be in the final section of the guide.
John, Is this something that will be ready this week?
Afraid not – @DreamForce and absolutely slammed. It is on the roadmap, immediately after changing the membership plugin.
How do I upgrade. Is there an option on my profile page?
You can upgrade here: http://classic.certifiedondemand.com/plans/salesforce-certified-administrator-study-guide/