Open CertifiedOnDemand.com Section Resources
This is not an exhaustive list; additional resources are referenced within objectives below.
|Explain the capabilities of Chatter Groups.||Chatter Groups Overview|
[Should / Short / Salesforce.com]
Unlisted Groups Overview
[Could / Short / Salesforce.com]
|There are 3 types of Chatter Groups: Public, Private, and Unlisted. Public groups can be seen and joined without permission by all users, private groups require permission to join but can be seen by all users, while unlisted groups are not displayed to all users (only seen by administrative users and group members; users cannot request to join, they must be added by a group manager).
Public and Private Groups are available by default, while Unlisted Groups must be enabled (available as of Winter 15 Release).
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As this is my first posting, I want to thank you for making this training available for us.
I would also want to inform you that Chatter Overview Demo(https://vimeo.com/13274719) is not available anymore.
Thanks – updated. Will have new materials for this section soon
Hi John, “Salesforce.com: Chatter Overview Demo” video is not working. Thanks.
Can any one please confirm the answer for this Chatter Feature?
Which is a feature of Chatter? Choose 3 answers
I think it is Bookmarks, Recommendations and Feeds (C, D, E).
In some flash Cards in various places ‘Notes’ is also mentioned as a feature of Chatter, I could not find ‘Chatter Features’ info in the Chatter Section. Please Help!!
Hello, this video (the first link) does not work any more: https://vimeo.com/13274719
Error: Sorry, we couldn’t find that page
Reasons you might be seeing this page
It exists, but you don’t have permission to see it, or you need to log in.
Nothing has ever existed here. Spooky.
Something once lived here, but has been deleted.
The best thing is that it worked yesterday..
It’s been a good long time since I have watched these videos, but is this it by chance?
Can’t see the video today either (November 2)
does chatter work with a dev account or do you need to be part of a real ORG?
it works on a dev account
Under KEY FACTS: private groups require permission to join but can be seen by all users. My understanding is private groups can NOT be seen by all users, it can be seen by private group members and Users with the “Modify All Data” and “View All Data” permission. Isn’t it?
With private groups, you can see that the group exists, but you can’t join it without permission of the group owner.
Do you want to mention that Topics aren’t available in Lightning? Just a thought because I was a little confused. Thanks.
found this Q, but I’m bit desperate ’cause of the answers:
Which is a feature of Chatter? (3 answers)
They have marked a), d), and e) as correct. As I know Bookmarks is a feature as well, isn’t it? Help appreciated. THX!
Bookmarks is yes- the question is incorreect
a,c,d is correct answer. John – Notes and Events are not part of Chatter ? right
Yep pretty sure that’s ACD as well
Appreciate you confirming the answer for the above mentioned question.
Hi John, Can you please explain difference between topics and tags? Thanks in advance, Anna
I meant rather business cases for both of them.
Topics are used to create linkages between different conversations in chatter- very similar to twitter #topics. Users can then click in the topics to get views of chatter posts and records associated with those topics.
Tags does something similar but without the use of Chatter – users have to add the tags to individual records.
Generally speaking topics would be used much more commonly than tags (which could be considered a “legacy” feature).
Why you would use either: to group records together that don’t have an a) easy data point to do so b) are on different objects) and/or c) you want to give users the ability to create the groupings. For example you might have a group of users that are discussing a marketing event (#Dreamforce17 maybe…) – and they could carry on a conversation in Chatter about the event, while including that topic on various records where relevant (contacts, opportunities, campaigns, etc.)
The “Searching in Salesforce” video at http://salesforce.vidyard.com/watch/L6lwYMJUyH1n8sKr7KQDaA appears to have been removed.
Just checked it – seems to work
You are correct, apologies! I run an oddball browser (Vivaldi) but it works just fine when I open it in Chrome.
Turns out I had updated the browser and it was waiting for me to close it and reopen it. Everything was playing fine in Vivaldi the other day.
In other news, I passed the admin test on Friday! Thanks for your course.
It appears Chatter Messenger has been phased out? From the link you posted:
“A few considerations apply to using Chatter Messenger:
– Chatter Messenger is not available in new orgs created after the Spring ’16 release.”
More info: https://docs.releasenotes.salesforce.com/en-us/spring16/release-notes/rn_chatter_messenger_eol.htm
Yup, Chatter Messenger is a legacy feature as is Chatter Answers for that matter. Chatter Answers was replaced by Chatter Questions. John, you might want to update the information about this.
Hi John, broken link: Chatter Editions and Pricing
Hi John, the study guide has Chatter at 1% only, whereas this section has A LOT of information! I mean it is too long for a 1% exam weight… please advise.
Content here touches on other areas in the system… I don’t think 1% is really a fair representation.
Hi John, the link for “Chatter Editions and Pricing” is pointing to a dead link.
John, The “Chatter Editions and Pricing” link needs to be corrected.
John, the same is valid for “How Sidebar Search Works”, the link is not working.
Thanks – updated
The link to “How Global Search Works” is not working. I think it is replaced by “Search”:
Can you confirm?
Anyway, it is an interesting link containing a few videos.
Yep – updated. Thanks!
The same link appears twice Force.com Chatter Publisher Actions
‘Using Smart Search’ video has been removed by User.
Videos for ’13 release are not opening…… its giving server error. Please help.
Looks like this on Salesforce’s side of things – hopefully they will have the link fixed shortly.
Chatter Publisher Actions training seems to be broken and inaccessible currently.
I wanted to try File Sync, because I didn’t know it, but I cannot find where to activate it. Is it still available?
Yep it is – look for file sync in setup.
In the “Explain the capabilities of Chatter Groups.” topic, the Key Facts text reads: “…unlisted groups are not displayed to all users (only seen by administrative users and group members; users <> request to join, they must be added by a group manager).” See brackets.
Should it read “cannot request to join”?
Did you remove the “Chatter Messenger FAQ” section? I can’t find it anywhere.
I did, I replaced it with a link to help and support.
“Chatter Messenger FAQ” doesn’t show the FAQ list.
Under : Explain the capabilities of Chatter Groups, Key facts, Unlisted Group, this sentence sounds incorrect: users can cannot request to join, they must be added by a group manager
I think you mean to say User cannot request to join, they must be added by a group manager
I believe it is correct
Section – Release Training Winter ’15 – [Should / 1m / Salesforce.com]- Click on “Play Now” under Service Cloud, and watch “What is Chatter Answers?”
I could only see the topic as “What is Chatter Questions?” and not “What is Chatter Answers?”
Maybe this could be clarified with the text in caps– I thought ‘record’ referred to the Chatter record
Important note: Creating a Chatter post with a #topic inline on ON THE POST (#1 above) does not associate the PARENT RECORD to the topic. You must specifically specify the topic on the record itself.
I see your point, but I could also see adding the term “parent” confusing things as well. That’s why I provided an example – its a bit hard to use words to describe… might add a screenshot in the future. Keep in mind Chatter is a tiny part of the exam as well though…
At the end of the “Salesforce Topics in Spring 14” video, the narrator says that adding topics to a view allows you to see records from any other object in that view (if it is tagged with the same topic). That doesn’t seem right. You wouldn’t have consistent column headings.
You get a drop down menu per object on the topic view – you have to select the object type to view the related records.
Winter 15: Unlisted groups: http://releasenotes.docs.salesforce.com/en-us/api_cti/release-notes/rn_chatter_groups_unlisted.htm
Has been updated, thanks for the heads up
There is an error rendering the page for “Chatter Editions and Pricing”
This appears to work today, could have been a temporary issue?
“Chatter Search” is really “Smart Search”, which touches on Chatter. (Would be helpful to rename to “Smart Search”, IMHO. Thanks!
FYI, The Introducing Chatter Messenger video was removed by the user.