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117 Responses to “Profile”

  1. April 16, 2020 at 12:03 pm #

    How do I close my account? Thanks.

  2. ray_sol April 30, 2018 at 1:45 pm #

    Hello John,

    I purchased the Salesforce Certified Administrator Course for the new site. The new site stated that I should have access to the old site, but I cannot access the Scenarios and Quizzes. Under Profile, it says I have a Free Trial Membership. Shouldn’t I have the full membership?

  3. reagan_hammond April 10, 2018 at 3:41 am #

    I have lifetime subscription. why canti access non free sections

    • reagan_hammond April 10, 2018 at 3:54 am #

      I cant access the exercises and quiz

      • JohnCoppedge April 19, 2018 at 5:16 pm #

        Sorry for the delayed reply – I’ve reviewed your account and do see that you should have access. What error are you getting? Please use the support page on to reach out with specifics

        • JohnCoppedge April 19, 2018 at 5:18 pm #

          And I take that back – there are two similar accounts, one is a free trial and the other is paid. The account you’ve posted the comment from is the free account.

          • reagan_hammond May 1, 2018 at 2:14 am #

            strange I only have one account and I was using the same to access the exercises before but I cant do that now.
            Though the email address for that is changed now to
            can you tell me what is the other account you see..
            I see the below message when I try to do any exercise..

          • JohnCoppedge May 2, 2018 at 2:36 pm #

            Please use the contact from on to reach out to support and we’ll get the account squared away.

  4. PPrieser January 25, 2018 at 3:18 pm #

    Great side, good examples and very helpful when you have questions.
    Thanks to John I nailed the certification with 86%.

  5. August 20, 2017 at 4:37 pm #

    Hi john
    Thank you very much for the material,it helped me very much
    I passed my exam ,I recommend this site for all the beginners and people who are planning to take the Sales force Admin certification


  6. SaraJan July 31, 2017 at 6:42 pm #

    Thank you @JohnCoppedge for this wonderful guide, it absolutely helped me in passing my Salesforce Admin Exam, this is one of the best resources online.

  7. dvverga July 12, 2017 at 6:38 pm #

    hello, I looked and couldn’t find how.

    Can I get an invoice sent to my email too please?

    Thank you!

  8. priya pamidimukkala March 27, 2017 at 12:38 am #


    I have been working on Mainframe and VAX/VMS Technologies. Worked on Functional aspects of the applications related to HealthCare, Banking & Finance for 16 years. I am finding it very difficult to shift jobs. I am planning to change my Carrer path onto SalesForce. How hard it would be and what would be to mould myself into an expect on Sales Force Developer. This application being CRM application and i am basically from Core Functional aspects of HealthCare , Banking and Finacial Domains. How hard would be the learning to establish myself as a decent SalesForce Developer. Please help in providing me an idea around these questions.


    • JohnCoppedge April 3, 2017 at 6:54 pm #

      Hey Priya,

      Hard to say as I don’t have the knowledge of mainframe tech myself- however, I myself transitioned from the Wintel world (desktop, servers, networking, etc.) into Salesforce and my general technical background certainly helped. Ultimately it is a new platform and a new ecosystem- you have to commit to it, keep learning and getting certified 🙂 Great thing is that there are a lot of opportunities and a great community out here to help!

      Good luck in your transition! Please keep us posted…


  9. pierrejoubert January 14, 2017 at 7:33 am #


    Just wanted to let you know that it is possible to pass the Admin exam on Friday the 13th! 🙂

    Probably thanks for your course, of course…

  10. supermelymel September 16, 2016 at 7:50 pm #

    Hi John!

    I passed my 201 test today!! Just wanted to thank you for this site – it was very helpful and I learned so much. I would recommend this to anyone planning on taking the 201 certification test.

  11. mdignazio July 7, 2016 at 8:03 pm #

    Hi, I want to upgrade from free to paid… how do I do that?

  12. June 23, 2016 at 11:56 am #

    Hi John,

    I just wanted to say thank you for providing this website.

    I successfully passed the ADM201 yesterday and COD was a huge help!

    All the best.


  13. May 30, 2016 at 1:27 am #

    Hi John,
    If I subscribe to your website do I get access to App Builder(ADM-401) as well or its just ADM-201 alone.


  14. crumleyd May 16, 2016 at 8:49 pm #

    Hi John,

    Just wanted to send a quick thank you for the website. I was floundering around trying to prepare for the exam, and finally decided to sign-up for full access to your site. The way you have the material organized made preparing much easier, and the practice exams were very helpful to get a sense of where I needed to focus my energy. I’m happy to say that, last week, I passed the exam on my first attempt. It is very obvious to me that Certified On Demand was a very big reason for my success. Thanks again for such a great site.

    Kind regards,


  15. rajkumar April 19, 2016 at 12:25 am #

    I can see “login” link even after i logged in which is confusing. Only way to know whether i logged in or not is to go to profile.

  16. JillRemey February 19, 2016 at 4:02 am #

    How can I edit my username? It is misspelled. 🙂

    • JohnCoppedge February 21, 2016 at 10:10 pm #

      I can’t edit the username unfortunately 🙁 You could sign up a second time, and then I can delete your original account if you’d like

      • JillRemey February 21, 2016 at 10:22 pm #

        I just signed up – would I have to pay all over again?

        • JohnCoppedge February 22, 2016 at 12:33 pm #

          If you sign up for a free account then I can swap the free/paid accounts.

          • JillRemey February 22, 2016 at 2:17 pm #

            John –

            Thank you. I have done that. Please keep the JillRemley user name with the gmail email address (making this my paid account) and remove the JillRemey account (I changed the email address on this account to a yahoo address I don’t use anymore).

            Thank you so very much for your help!!

          • JohnCoppedge February 22, 2016 at 9:45 pm #

            Replied offline- will get this sorted out

  17. deepika.bijili February 9, 2016 at 8:38 am #

    Hi John,
    Hope you would help me clear some doubts regarding the 401 maintenance release exam.
    I got certified in 401(winter’15) and also wrote spring maintenance release.
    I was told that we no longer have the 401 exam valid and need to write APP BUILDER in-order to maintain the 401 credentials.
    Can you please throw some light on the above, Thanks.

    • JohnCoppedge February 12, 2016 at 6:46 pm #

      The Developer exam (401) is going away, being replaced by App Builder for non-programmatic types and Platform Developer I for developer types.

      You would need to choose one of those two exams to transition away from Dev401- I migrated to App Builder.

  18. cclwong November 19, 2015 at 1:15 am #

    I’m seeing free and paid content or not? I want to pay for the full version but I’m not sure what I’m seeing is the full version or not. Or is the trial version after signup includes the full version until a certain date, please advise.

    • JohnCoppedge November 20, 2015 at 4:51 am #

      Both free and paid accounts can see the ‘free’ content- if you’re not logged in or using a free account you can’t see much of the content outside of the free sections.

      • cclwong November 20, 2015 at 5:04 am #

        Put it simply
        , I want to see the paid content… But I cannot pay…so I’m wondering am in already seeing the paid content when I log in. If not.. I want to pay to see full but I am not able to. Thanks.

        • JohnCoppedge November 20, 2015 at 5:06 am #

          If you can access the final practice exam in the getting certified section then you’re on a paid account.

          • cclwong November 20, 2015 at 5:39 am #

            Thank you!

  19. pradeep.arukala November 12, 2015 at 1:50 pm #

    how to Assign the Lead/Case to the different user/Group after 2 days of case creation..?

  20. Jessica Thomas November 6, 2015 at 5:55 am #

    I have updated the email address in my profile, yet the email notifications are still going to the old email address rather than the new email address? How can I rectify this please?
    Many thanks,

    • JohnCoppedge November 8, 2015 at 8:01 pm #

      You’ll need to confirm the new email address – you should get an email notification when you update the user account.

  21. mariarajpoot September 16, 2015 at 8:02 am #


    Can a receipt be sent for my payment please?


  22. priyanka.balakrishnan September 9, 2015 at 4:33 pm #

    Studying this guide for ADM201 is enough? If I purchase the study guide, how many licenses will I get?

  23. Lata September 5, 2015 at 1:41 pm #

    Hi John,
    Your description so far looks pretty encouraging for a completely ignorant SF aspirant to take up the exam.

    I clicked on the “Payments” to allow me purchase the study guide.However, it takes me nowhere. I am still on the same page. How do i purchase the material and is it going to be a pdf that you will be sending across to the email registered?


    • JohnCoppedge September 6, 2015 at 3:54 pm #

      Do you get the page where you can enter a credit card or select paypal? Once you have sent through the payment, you can access the entire site – parts of it are blocked until then. There is no PDF, everything is online.

  24. September 2, 2015 at 5:08 pm #

    Thank you! Can you please send a payment receipt to the email account on file?

  25. September 1, 2015 at 6:35 pm #

    I recently upgraded to a paid account, but it still shows my information as the Free site. Could you please assist? I also need a copy of the invoice sent to my email on file. Thank you!

    • JohnCoppedge September 2, 2015 at 12:43 pm #

      Your account is paid – the sections labelled free will still say free, but you will have access to the entire guide.

  26. vickiecherry August 28, 2015 at 2:11 pm #

    Good morning,
    Would you please send me a copy of my invoice to my email on file?
    Thank you so much!

  27. strbacbarbara August 28, 2015 at 2:10 pm #

    I would like to see if I can have my invoice emailed to me since I have not received anything after making the payment . Invoice #ch_6sY1EmYQE3Vsox
    Email address

  28. nitisp August 19, 2015 at 3:17 am #

    Hi John,
    I entered my card details and clicked on purchase, but nothing happened. I haven’t received any message from by bank also. Should I try again?


    • JohnCoppedge August 19, 2015 at 3:27 am #

      Yes I would try again. If the purchase went through it won’t let you buy twice.

  29. John Barnes August 18, 2015 at 6:42 pm #

    Hi John,

    I have purchased the course with my credit card and it appears I have access to all the content, but I did not receive a receipt/invoice. Can you please assist?


    • JohnCoppedge August 18, 2015 at 9:28 pm #

      You should get one automatically – just had it resent, let me know if it doesn’t come through.

      • John Barnes August 19, 2015 at 4:32 pm #

        Hi John,

        I checked my email “In” box and “junk” email folder and have not received a receipt/invoice/confirmation from you and/or the site. Are you sending it to the email address in my profile?


        • JohnCoppedge August 25, 2015 at 2:24 pm #

          In your profile – I’ll email you offline and see if we can’t sort this out

  30. muhammadusmankhan August 3, 2015 at 12:38 pm #

    Dear John,

    I have gone trough to your website and found it to be good platform for newbie on certification path.
    I would like to see your reviews on my path of getting ADM201 certification. I have been working on CRM and other Zoho application for almost one year. I have much declarative form of experience on it. Would this experience help me to get salesforce certification.
    More, when is the next exam of ADM 201 going to happen.
    Would your website have all updated resources available for that season.


  31. July 27, 2015 at 9:29 am #

    please advise where can I edit my profile picture, which is appearing, although I’ve never uploaded any picture…thanks.

  32. Kat Radzetskaya June 25, 2015 at 12:48 pm #

    HI John,

    I have read the last comment and I am not sure if my account works properly. I think I signed up for this site for a free trial first and then I purchased the whole package. How can I check If I am able to access all information?

    Thank you!

  33. Randi Thompson June 19, 2015 at 3:25 pm #

    Hi John,

    I signed up for the free trial but now I want to purchase the subscription. How do I make that change without creating a new username, password, with a different email address?

    Thanks! 🙂

    • JohnCoppedge June 19, 2015 at 8:27 pm #

      Hi Randi,

      Unfortunately your email address is tied to your account. The easiest way to do it would be simply to create a new account. Thanks for asking!

  34. johns. June 18, 2015 at 7:01 am #

    Hey guys

    I just want to use this blog to get more experience in saleforce and not to get a certificate….

    Does anyone do this also in this way and could tell me if it’s worth to pay for it or are there better Solutions to get only experience in salesforce

    best regards John s.

    • JohnCoppedge June 18, 2015 at 1:14 pm #

      Yes this site will help you get experience – albeit simulated experience. On the job is better, but this is definitely a good alternative.

  35. BINDVI NIRVAAN April 14, 2015 at 4:33 pm #

    Hi John,
    which section covers Dashboards? The exam has Reports and Dashboard section weighting for 13% hence I am trying to locate the Dashboards.
    Please advise.

  36. Mubashra Hamid April 8, 2015 at 8:35 pm #

    I have absolutely no experience in Salesforce. Will this guide help me prepare as in a beginner level and prep for the exam?

    • JohnCoppedge April 10, 2015 at 4:48 am #

      Yes this guide will definitely help accelerate your learning- I would also recommend in person training and/or premier support if you have access to either. Use everything that you can!

  37. Kat Radzetskaya April 7, 2015 at 6:57 pm #

    Hi John,

    I feel like I have already posted my questions but I am not able to find it. I would like to subscribe here and use this source. I have couple questions to you. Do I need to pay $40 monthly or is that one time fees? Do you have any discounts for nonprofit organizations?

    Thank you,

  38. BINDVI NIRVAAN March 30, 2015 at 1:45 pm #

    Hello, I want to take my ADM 201 certification in few months and I am already on my way for preparing for it. I want to take a membership of this site but want to confirm that the study material is updated with Spring’15 release and will help me pass my certification in 2015?

    • JohnCoppedge March 30, 2015 at 2:26 pm #

      This site is updated to Winter 15 currently – you will want to review the Spring 15 release notes before you take the exam.

  39. Rena Bennett-Dellwo March 25, 2015 at 3:13 pm #

    Does WordPress let you add “be notified on all posts” or “…on my posts”? I keep forgetting to check the little box. I know – duh! – but… (I did remember to check the box for this post, though. LOL)

  40. Matthew Collins March 5, 2015 at 8:16 pm #

    None of the quizzes are showing up?

  41. shraddha k February 20, 2015 at 10:57 am #

    Hi John,
    I am a Dynamics CRM consultant, interested in getting into Salesforce. I am interested in knowing – from where should I start to learn salesforce. I am interested in getting technical expertise and moving into Business Analyst as I am right now. Like in dynamics , Microsoft had application level training, then technical configuration and customization training, advance coding training so keen on getting your inputs.

    • JohnCoppedge February 20, 2015 at 6:50 pm #

      This site is not a bad start – I would also recommend training from Salesforce (either in person, or use premiere training if available through your company).

  42. Shayleen Mason January 19, 2015 at 6:37 pm #

    Just wanted to post my thanks for such an informative and easy to use study guide. The affordable price is great as well. Looking forward to using your site for additional certifications in the future! (PS. I passed!)

  43. Ryan MacDougall January 6, 2015 at 5:34 pm #

    My eCheck has cleared via PayPal nearly a week ago, and I still do not have access.

    • JohnCoppedge January 6, 2015 at 7:42 pm #

      Sorry about that- there seems to be an issue with echecks updating; I’ve updated your account and this site no longer accepts echecks.

  44. Mike Salvador December 3, 2014 at 1:35 am #

    Hi John – I’m preparing to take the exam this month and wanted to know if the training is updated for the latest release of Salesforce (Winter 15 I believe)

  45. mel y October 25, 2014 at 5:43 pm #

    Hi John – I’ve been reading enjoying the free articles you have on this site and I’m thinking about purchasing the full version. Can you let me know if this site is up-to-date for Summer ’14 exam materials? I’ll be taking the exam in 4 days on 10/29 so I’m looking for (1) more practice questions and (2) articles to solidify my understanding. Thanks so much.

    • JohnCoppedge November 5, 2014 at 7:46 pm #

      There are links at the end to release training for any releases not included in the content. Thanks, hope you did well!

  46. Alex Messinger September 30, 2014 at 4:39 pm #

    Can you send my invoice (ch_4sBYLGqIzRsV12) to Noel McCann:

  47. Rosalin Charath September 27, 2014 at 5:40 pm #

    I just purchased and made the payment via paypal. My profile shows as it is still free version I have. Can you please check if the payment I made went through?

    • JohnCoppedge September 27, 2014 at 7:23 pm #

      Replied privately – you have two accounts; one has the paid login the other does not.

  48. Charles Duke September 25, 2014 at 2:27 pm #

    I can’t find my invoice… it gives a number out but no pdf or html based document for audit purposes.

  49. Muneesh Bhalla August 10, 2014 at 2:39 pm #

    For the last 2 days I ma trying to get Payments window but no luck.

    • JohnCoppedge August 11, 2014 at 1:21 am #

      What happens? I’m seeing successful transactions go through – are you using Paypal or credit card?

      • Muneesh Bhalla August 11, 2014 at 1:49 am #

        When click on Payment option I never get next screen.

        • JohnCoppedge August 11, 2014 at 4:01 am #

          It looks like you have already purchased the guide – that is likely the cause. Are you having problems accessing content?

  50. Prasanna Chari June 26, 2014 at 6:11 pm #

    can I get access to the study guide , paid for it last evening

    • JohnCoppedge August 11, 2014 at 1:18 am #

      If you purchased, you should immediately have access to the entire guide contents immediately. Please fill out the support page if you having problems and I will respond quickly.

  51. Frank Verrill March 12, 2014 at 12:40 am #

    What products do you have coming up for SFDC Certification?

    • JohnCoppedge March 13, 2014 at 4:33 am #

      Just the basic administrator guide for the moment. I may launch another guide in the future but not any time soon.

  52. Jeff Sepeta April 11, 2013 at 6:46 pm #

    won’t take profile image upload; no explanation why it fails. might be helpful to give an explanation of what you want, or guidelines on size & format of image.

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