Salesforce.com Certified Administrator Study Guide
Getting Started – Free
Create a Practice Environment
Getting Started: Feedback
Overview – Free
Data & Navigation
Standard Apps, Objects, & Tabs
Overview: Quiz
Overview: Feedback
Company Profile – Free
Configuring the Company Profile
Company Profile: Scenario 1
Company Profile: Scenario 1 Solution
Company Profile: Quiz
Company Profile: Feedback
User Setup & Login Process – Free
Salesforce.com Editions
Introduction to Sandboxes
Overview of User Records
User Localization Settings
User Authentication
Exercise: Create a New User
Users: Scenario 1
Users: Scenario 1 Solution
Users: Quiz
Users: Feedback
Security Model – Free
Security Overview
Profiles
Permission Sets
Roles
Groups
Manual Record Sharing & Auditing
Delegated Administration
Security Matrix
Security: Scenario 1
Security: Scenario 1 Solution
Security: Scenario 2
Security: Scenario 2 Solution
Security: Scenario 3
Security: Scenario 3 Solution
Security: Scenario 4
Security: Scenario 4 Solution
Security: Quiz
Security: Advanced Quiz
Security: Feedback
Data Model – Free
Object Relationships
Entity Relationship Diagrams
Data Model: Quiz
Data Model: Feedback
User Interface
Home Page Layouts
Page Layouts
Buttons & Links
Applications & Tabs
List Views
Search Layouts
UI: Scenario 1
UI: Scenario 1 Solution
UI: Scenario 2
UI: Scenario 2 Solution
UI: Scenario 3
UI: Scenario 3 Solution
UI: Scenario 4
UI: Scenario 4 Solution
UI: Quiz
UI: Feedback
Fields
Fields: Scenario 1
Fields: Scenario 1 Solution
Fields: Scenario 2
Fields: Scenario 2 Solution
Fields: Quiz
Fields: Feedback
Objects
Managing Objects
Field History Tracking
Lookup or Master-Detail Relationship
Picklist vs Object
Many to Many Relationships
Lookup Filters
Exercise: Custom Object & Tab
Objects: Scenario 1
Objects: Scenario 1 Solution
Objects: Quiz
Objects: Feedback
Formulas
Formulas Overview
Formulas: Scenario 1
Formulas: Scenario 1 Solution
Formulas: Scenario 2
Formulas: Scenario 2 Solution
Formulas: Quiz
Formulas: Feedback
Record Types
Introduction to Record Types
When to Use Record Types
Exercise: Configure Record Types
Record Types: Quiz
Record Types: Feedback
Sales Cloud
Lead Assignment Rules
Web-to-Lead
Lead Auto-Response Rules
Lead Conversion
Sales Processes and Opportunity Stages
Basics of Forecasting and Quotas
Assigning and Selecting Price Books
Getting Started with Campaigns
Campaign Hierarchy
Campaign Influence
Campaign ROI
Account & Opportunity Teams
Contact Roles
Opportunity Competitors
Exercise: Lead Management
Sales Cloud: Misc Resources
Sales Cloud: Quiz
Sales Cloud: Feedback
Service Cloud
Case Page Layouts & Status
Case Escalation Rules
Case Contact Roles & Case Teams
Solutions Overview
Communities & Portals Overview
Service Cloud: Quiz
Service Cloud: Feedback
Activities
Activities Overview
Activities: Quiz
Activities: Feedback
Chatter
Global Search & Sidebar Search
Feed Tracking & Security
Chatter: Quiz
Chatter: Feedback
Data Management
Record IDs
Importing & Manipulating Data
Validation Rules
Introduction to Data Quality
Exercise: Upsert Using External ID
Data Management: Scenario 1
Data Management: Scenario 1 Solution
Data Management: Quiz
Data Management: Feedback
Content
Content Permissions
Content: Quiz
Content: Feedback
Analytics
Report Types
Analytics: Quiz
Analytics: Feedback
Workflow
Workflow & Approvals Overview
Workflow: Quiz
Workflow: Feedback
Desktop and Mobile
Desktop and Mobile: Quiz
Desktop and Mobile: Feedback
AppExchange
AppExchange: Quiz
AppExchange: Feedback
Getting Certified
Nailing the “Gotcha” Questions
Certified Administrator: Practice Exam
Getting Certified: Feedback
Navigation
Certified On Demand
Study Guides for Salesforce Certification
Search for:
Blog
About
Bulk Pricing
FAQ
Contact
Login
Profile
Sign Up
You are here:
Home
›
Salesforce.com Certified Administrator Study Guide
›
Service Cloud
›
Solutions Overview
›
1-17-2013 8-53-28 AM
1-17-2013 8-53-28 AM
No comments yet.
Leave a Reply
Click here to cancel reply.
You must be
logged in
to post a comment.
No comments yet.