As many of you have noticed, CertifiedOnDemand.com was unreachable for several days this past week. I’ve been flooded with all forms of communication asking why and when it will be available again. I tried to respond to as many of you as possible, and wanted to take a moment to explain what happened and what is being done to correct the problem.
Before I get into the specifics of the outage, I would like to first apologize. Particularly for those who had an exam scheduled during the outage, the site being unavailable can be extremely frustrating. I get it, I do. And for what it’s worth, I’m sorry.
Why did CertifiedOnDemand.com go down?
The short answer: the hosting company dropped the ball. I’m not normally one to point the finger, but in this case, that is simply the reality. CertifiedOnDemand.com is built on WordPress and is currently hosted by Pressable, which specializes in hosting and optimizing WordPress sites. My experience with Pressable has largely been positive until recently. I’ve noticed that the site has gradually slowed over time, and within the month leading up to the outage last week there were a brief minor outages.
Then, CertifiedOnDemand.com went down for an extended period (roughly 48 hours), beginning 1/21/2015. The root cause for the outage is still under investigation by Pressable.
What is being done to prevent a future outage?
There are essentially two choices at this juncture: migrate to a new web host, or stick with Pressable.
The obvious choice would be to migrate web hosts. That was my initial reaction as well, and may well be the end result. However, there are some things that Pressable does that other hosts do not (e.g. built in CDN, ability to easily replicate sites for testing). Before I pull the trigger on a full migration (which is a fairly involved process), I would like them to give them a chance to provide evidence that this problem has been permanently resolved. If they can do that and increase the speed of the site, then I may give them a second chance. Otherwise, I will almost certainly be migrating web hosts in the days to come.
Thanks for your patience and support,